Troubleshooting.
Warranty.
Parts Replacement.
WARNING:
Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
For parts and information, please refer to
"Parts Inventory" on page 2.
Craftmade/Ellington Customer Support:
1-800-486-4892
www.craftmadebrands.com
Problem:
Fan fails to operate.
Solutions:
1. Check wall switch to fan.
2. Verify that reverse switch is set completely in either
direction.
3. Check to be sure fan is wired properly.
Problem:
Light kit not lighting.
Solutions:
1. Check wall switch to fan.
2. Check that bulb is installed correctly.
3. Check to be sure wires in canopy are wired
properly.
Problem:
Fan operates but light fails.
Solutions:
1. Check that bulb is installed correctly.
2. Check to be sure wires in canopy are wired
properly.
3. Replace defective bulb with same type of bulb.
Problem:
Lighting source (up-light, down-light or
both) not functioning.
Solution:
Wattage Limiting Device has interrupted the flow of
electricity to the light source. Ensure bulbs total no
more than 190W in the light source.
Problem:
Fan wobbles.
Solutions:
1. Use the balancing kit provided in one of the
hardware packs.
If no blade balancing kit is provided,
please call Customer Support,
1-800-486-4892, to request one.
2. Check to be sure set screw(s) on motor housing
yoke is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
CRAFTMADE/ELLINGTON LIFETIME WARRANTY:
CRAFTMADE/ELLINGTON warrants this fan to the
original household purchaser for indoor use under
the following provisions:
1-YEAR WARRANTY: CRAFTMADE/ELLINGTON will
replace or repair any fan which has faulty
performance due to a defect in material or
workmanship. Contact Craftmade/Ellington Customer
Service at
1-800-486-4892
to arrange for return of
fan. Return fan, shipping prepaid, to
Craftmade/Ellington. We will repair or ship you a
replacement fan, and we will pay the return shipping
cost.
5-YEAR WARRANTY: CRAFTMADE/ELLINGTON will
repair or replace at no charge to the original
purchaser any fan motor that fails to operate
satisfactorily when failure results from normal use.
RETURN FAN MOTOR ONLY, shipping prepaid, to
Craftmade/Ellington. We will repair or ship purchaser
a replacement motor and Craftmade/Ellignton will
pay the return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY:
CRAFTMADE/ELLINGTON will repair the fan, at no
charge for labor only to the original purchaser, if the
fan motor fails to operate satisfactorily when failure
results from normal use. Parts used in the repair will
be billed to the purchaser at prevailing prices at time
of repair.
The purchaser shall be responsible for all costs
incurred in the removal, reinstallation and shipping of
the product for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results
in causing the malfunction. Deterioration of finishes
or other parts due to time or exposure to salt air is
specifically exempted under this warranty.
Neither Craftmade/Ellington nor the manufacturer
will assume any liability resulting from improper
installation or use of this product. In no case shall the
company be liable for any consequential damages for
breach of this, or any other warranty expressed or
implied whatsoever. This limitation as to
consequential damages shall not apply in states
where prohibited.
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