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Troubleshooting.
For parts and information, please refer to
"Parts Inventory" on page 2.
Craftmade/Ellington Customer Support:
1-800-486-4892
Parts Replacement.
Warranty.
CRAFTMADE/ELLINGTON LIFETIME WARRANTY:
CRAFTMADE/ELLINGTON warrants this fan to the original
household purchaser for indoor use under the following
provisions:
1-YEAR WARRANTY: CRAFTMADE/ELLINGTON will replace
or repair any fan which has faulty performance due to a
defect in material or workmanship. Contact
Craftmade/Ellington Customer Service at
1-800-486-4892
to arrange for return of fan. Return fan, shipping prepaid, to
Craftmade/Ellington. We will repair or ship you a
replacement fan, and we will pay the return shipping cost.
5-YEAR WARRANTY: CRAFTMADE/ELLINGTON will repair or
replace at no charge to the original purchaser any fan
motor that fails to operate satisfactorily when failure
results from normal use.
RETURN FAN MOTOR ONLY, shipping prepaid, to
Craftmade/Ellington. We will repair or ship purchaser a
replacement motor and Craftmade/Ellington will pay the
return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY:
CRAFTMADE/ELLINGTON will repair the fan, at no charge
for labor only to the original purchaser, if the fan motor
fails to operate satisfactorily when failure results from
normal use. Parts used in the repair will be billed to the
purchaser at prevailing prices at time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or other
parts due to time or exposure to salt air is specifically
exempted under this warranty.
Neither Craftmade/Ellington nor the manufacturer will
assume any liability resulting from improper installation or
use of this product. In no case shall the company be liable
for any consequential damages for breach of this, or any
other warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply in
states where prohibited.
Problem:
Fan fails to operate.
Solutions:
1. Check wall switch to fan.
2. Verify that reverse switch is set completely in
either direction.
3. Check to be sure fan is wired properly.
Problem:
Light kit (optional) not lighting.
Solutions:
1. Check wall switch to fan.
2. Check that bulbs are installed correctly.
3. Check to be sure wires in canopy are wired
properly.
4. Verify that molex connections in switch housing
are connected properly.
5. Check to be sure that bulbs total no more than
190W. [Note: Lamping light kit with bulbs that
total more than 190W will cause the wattage
limiting device to interrupt the flow of electricity
to the light kit.]
Problem:
Fan operates but lights fail (if
applicable).
Solutions:
1. Check that bulbs are installed correctly.
2. Check to be sure wires in canopy are wired
properly.
3. Verify that molex connections in switch housing
are connected properly.
4. Replace defective bulbs with same type of bulb.
5. Check to be sure that bulbs total no more than
190W. [Note: Lamping light kit with bulbs that
total more than 190W will cause the wattage
limiting device to interrupt the flow of electricity
to the light kit.]
Problem:
Fan wobbles.
Solutions:
1. Use the balancing kit provided in one of the
hardware packs.
If no blade balancing kit is
provided, please call Customer Support,
1-800-486-4892, to request one.
2. Check to be sure set screw(s) on motor housing
yoke is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
