Crafco 56900, Руководство по эксплуатации и обслуживанию

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WARRANTY CLAIM INSTRUCTIONS
Crafco, Inc., warrants parts and machinery purchased through Crafco or one of its affiliated
distributors for one year from purchased or in-service date **. If parts fail to function within
the first year of purchase, a return authorization number (RA) must be obtained. If the part
was purchased through Crafco, Inc., please contact the Crafco returns department at
Returns@Crafco.com
for a RA number or if purchased through a Crafco distributor please
contact your distributor. Note: if the part has a serial number associated with it, for example;
a machine or electric hose or wand, this must be furnished when requesting the RA number.
The customer will be emailed or faxed a RA form with all instructions to return the item to
Crafco, Inc. See example. If the part is found to be within the one year warranty period and
has not been abused or modified, a credit will be issued to the customer’s account or credit
card. The customer may request the part be replaced instead of a credit, if desired.
** Wear items are not covered under Crafco, Inc. limited warranty. A wear item is defined as
but not limited to: material pumps, sealing tips, tires, etc.
Note:
All engine warranties are covered through the engine manufacturer. If you need
information for a distributor in your area please contact us and we will direct you to the
closest engine distributor.
**** All parts returned are tested and evaluated. If the part has been modified in anyway
without prior consent from Crafco, Inc. representative, warranty is void.
Please follow the instructions stated below when calling in a Warranty Claim. Failure to
follow these procedures may be cause to void the warranty.
1. Call your local Crafco Distributor. If you do not know who your local distributor is, call a
Crafco Customer Service Representative, (Toll Free 1-800-528-8242) for name, location,
and telephone number.
2. On contacting the distributor, be prepared to identify the serial number, model number,
engine model, engine manufacturer, and the date of purchase if available.
3. Should the cause of the malfunction be a defective part, the Distributor will advise you of the
procedure to follow for a replacement.
4. The warranty is valid only for parts, which have been supplied or recommended by Crafco,
Inc.
If you have any additional questions regarding warranty repairs and parts, please do not
hesitate to call toll free 1-800-528-8242.