18/19
•
Fading, wear and piling of fabric occurs naturally and does not constitute a defect under this
warranty.
•
Natural markings, grain and dye variations in leather do not constitute a defect under this
warranty.
•
Warranties do not cover any loss or damage resulting from improper installation, unauthorized
repairs or modifications, improper use of the electrical/power supply, loss of power, a dropped
product, a malfunction or damage of an operating part due to failure to implement the
manufacturer
’
s recommended maintenance, transportation damage, theft, abuse, misuse,
neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt,
windstorm, hail, earthquake or exposure to weather conditions). Loss of use during the period
the product is at a repair facility or is otherwise awaiting parts or repair.
•
Damage due to shipping and handling does not constitute a defect under this warranty
•
Under no circumstances shall COZZIA or its representatives be liable for indirect
consequential or incidental damage (including damages for lost profits, business interruption,
bodily injury, medial problems) even if the other party has been advised of the possibility of
such damages or possible problems.
•
Warranties are non-transferable and shall be in lieu of any other warranty express or implied,
including but limited to any implied warranty or merchantability of fitness for particular use.
•
COZZIA
’
s sole liability and the purchaser
’
s exclusive remedy shall be for repair, or at
COZZIA
’
s option, for the replacement of the defective part. Notwithstanding the above, if
replacement parts for defective materials are not available, COZZIA reserves the right to make
substitutions in lieu of repair or replacement.
•
All warranties begin on the date of purchase, no allowance or extension is offered for delivery
and/or installation.
•
Warranties do not apply to rental, business, commercial, institutional or other non-residential
users.
Use and Care Manual
•
Warranties are only valid in the 48 contiguous United States and Canada and are contingent
upon the consumer operating the chair according to the corresponding instruction manual.
•
The warranty only applies to COZZIA products and does not include any accessories or
enhancements.
•
Field service requires pre-approval and must be performed by COZZIA
’
s authorized field
service personnel. Field service is only available in the United States and major metropolitan
areas in Canada.
•
Softening of foam and filling composites in pillows, pads and memory foam occurs naturally
and does not constitute a defect under this warranty.
Consumer Warranty Limitations and Exclusions
Many COZZIA product repairs may be performed by the consumer in his/her own home with
parts and instructions supplied by COZZIA ,such as remote controller replacements that do not
require a technician.
•
Floor Models and Demonstration Units have a pro-rated Warranty period that begins the day
the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a ‘per incident’ charge.
•
Warranty Coverage Period: warranty coverage starts at the time the consumer purchases
their chair. Proof of purchase is required for all warranty repairs. The warranty time period is
measured by continuous calendar days based on the seven day week.
•
Field Service: COZZIA Customer Service Department will diagnose and schedule an
authorized service provider to repair the chair in the customer’
s residence.
•
Parts: all parts deemed necessary for repairs will be shipped to the customer at no charge by
the COZZIA Service Department.
Product repairs
