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Use and Care Manual
TROUBLESHOOTING
WARNING
•
If the trouble still persists after following the proper countermeasures, stop using the chair
to avoid possible accidents. Disconnect the power plug from the outlet and consult the
sales agent. Do not attempt to repair the equipment at home by yourself, as it is very
dangerous
If you continue to have problems, please read the warranty card and contact the COZZIA
service department.
Sound and sensation during operation
During use,the following sounds or sensation may beunavoidably generated because of it
is structure, but they are not problems.
(they will not affect the function,etc.)
•
Sound of air bags
“pusshu”sound(Change valve sound)
Hissing sound(Exhaust sound)
“Buu”sound(Sound of pump operation)
“pako”sound(Sound when the air bag fills out)
•
Wobbling foot rest and seat
•
Unsteadliness when reclining
•
“Gee”sound when reclining
•
“Gee”and “Bee”sound of pump operation
Type of Troubles
Check points
Countermeasures
Operation failure
Check that the power plug is
securely plugged into the
outlet.
Push the power plug into
the outlet securely.
Check that the power
adaptor is well connected to
the chair.
Well connect theDC
terminals between the
chair and power adaptor
.
The chair stops in the
middle of operation.
This phenomenon is caused by the timer, but not a
problem.
Impossible to recline.
Impossible to raise or
lower the foot rest.
Check that there is no
obstruction.
Remove the obstruction.
WARRANTY INFORMATION
COZZIA products have the following warranty:
COZZIA's massage chairs, massaging motion upholstery and home theater massage seating
provide a one year in-home service warranty and a two-year parts warranty.
COZZIA customer service will not issue Return Material Authorizations (RMAs) for products.
COZZIA products will be either repaired by the consumer or by an in-home technician.�
COZZIA will not issue Return Material Authorizations (RMAs) for buyer's remorse.
Consumers may contact Cozzia’
s Customer Service Department at 1-877-977-0656 between
9.00am and 5.00pm PST, Monday thru Friday or e-mail us at [email protected] or visit
our website at www.cozziausa.com for warranty and service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales
receipt) when they contact the Cozzia Service Department regarding repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some
cases a technical service specialist will be required to provide enhanced support.
Service and Technical Support
COZZIA offers extended warranty programs to enhance ownership of COZZIA products.
Extended warranty provides a three year limited repair or replacement massage chair warranty
with on-site service.
Please visit www.cozziausa.com for the latest terms and pricing for extended warranties.
Extended Warranties
