WARNING:
Always disconnect the electrical cord prior to opening the
grill for any inspection, cleaning, maintenance or service work. Ensure
the grill is completely cooled to avoid injury.
Proper cleaning, maintenance and the use of clean, dry, quality fuel will
prevent common operational problems. When your product is operating poorly,
or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ or other assistance, please contact us.
No Power
Lights On The
Control Board
Fire in Fire
pot Will Not
Light
Temperature
Control Dial
is still off.
Not
Connected To
Power Source
Fuse Blown
On The
Control Board
The GFCI
outlet has
been tripped.
Faulty
Control Board
Auger Not
Primed
Auger Motor
Is Jammed
Igniter
Failure
Insufficient
Air Flow
Through Fire
Pot
The Igniter Is
On
Turn the Temperature Control Dial to a temperature
setting.
Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact
Customer Service for a replacement part.
Ensure unit is plugged into a working power source.
Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see Electric Wire Diagram for access to
electric components) Ensure all wire connections
are firmly connected and dry.
Remove hopper access panel (see Electric Wire
Diagram for diagram), press in plastic tabs holding
the control board in place and carefully pull
controller inside the hopper to release controller.
Check the fuse for a broken wire or if the wire has
turned black. If yes, fuse needs to be manually
replaced.
Before the unit is used for the first time or anytime
the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger
tube. If not primed, the igniter will timeout before
the pellets reach the fire pot. Follow Hopper
Priming Procedure.
Remove cooking components from the main barrel.
Press the Power Button to turn the unit on, turn
Temperature Control Dial to SMOKE, and inspect
the auger feed system. Visually confirm that the
auger is dropping pellets into the fire pot. If not
operating properly, call Customer Service for
assistance.
Check fire pot for ash build-up or obstructions.
Follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly
and air intake is not blocked. Follow Care and
Maintenance instructions if dirty.
This is not an error that effects the grill. It is used
to show that the unit has power and is in Start-Up
mode (igniter is on). The igniter will turn off after
five minutes. Once the flashing dots disappear, the
grill will begin to adjust to the desired temperature
selected.
Remove cooking components from the main barrel.
Press the Power Button to turn the unit on, turn
Temperature Control Dial to SMOKE, and inspect
the igniter. Visually confirm that the igniter is
working by placing your hand above the fire pot and
feeling for heat. Visually confirm that the igniter is
protruding approximately 13mm / 0.5 inches in the
fire pot. If not operating properly, follow Manual
Start-up Procedure to continue use of grill;
however, call Customer Service for assistance or a
replacement part.
TROUBLESHOOTING
26
27
PROBLEM
CAUSE
SOLUTION
Fire in Fire
pot Will Not
Light
Flashing Dots
On LCD
Screen
Grill
Temperature
Is Below
65°C /150°F
This is not an error that effects the unit; however, it
is used to show that there is some risk that the fire
could go out. Check hopper for sufficient fuel or if
there is an obstruction in the feed system. Remove
pellets and follow Care and Maintenance
instructions. Check grill temperature probe and
follow Care and Maintenance instructions if dirty.
Check fire pot for ash build-up or obstructions, and
follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly
and air intake is not blocked. Follow Care and
Maintenance instructions if dirty. Check auger
motor to confirm operation (rotation), and ensure
there is no blockage in the auger tube.
Flashing
Temperature
On LCD
Screen
PROBLEM
CAUSE
SOLUTION
