Troubleshooting
Proble m
Possible Cause
Solution
1. Regenerant Tank Overflow A) Drain line restricted.
Check the drain line is not blocked
or kinked.
See also 4
B) Uncontroller refill flow rate.
Remove refill flow control to clean
ball and seat.
C) Air leak in regenerant line.
Check all connections in regenerant
line for leaks.
D) Drain control clogged with resin Clean drain control.
or other debris.
E) Sinking air check ball (255 only). Replace air check ball.
F) Incorrect drain control fitted.
Too small a drain control with a larger
injector may reduce the draw rates.
G) Regenerant valve disc 1 being
Remove obstruction.
held open.
H) Valve disc 2 not closed during
Remove obstruction.
regenerant draw causing a refill.
2. Water flow from drain or
A) Flapper valve return spring weak. Replace valve spring. (contact dealer)
regenerant line when in service. B) Debris stopping flapper valve from Remove debris.
closing.
3. Hard water after regeneration A) Incorrect / failed regeneration.
Repeat regeneration after checking
settings.
B) Leaking external bypass valve.
Replace bypass (contact dealer)
C) O-Ting around riser damaged.
Replace O-Ring (contact dealer)
D) Capacity too low due to incorrect Check settings and adjust if required.
setting.
4. Will not draw regenerant or A) Low water pressure.
Fit a pump (contact dealer)
intermittent or irregular draw. B) Drin line restricted.
Check drain line is not blocked or
kinked.
C) Inlector plugged.
Clean injector and screen.
D) Injector defective.
Replace injector.
E) Flapper 2 &/or 3 not fully closed. Remove debris, check flapper for
closing or replace. (contact dealer)
F) Air check prematurly closed.
Put control into refill C8, replace
or repair air check if needed (contact
dealer)
5. System will not regenerate A) Power not connected.
Connect power.
automatically.
B) Defective motor.
Replace motor (contact dealer)
C) Fouled or defective turbine.
Clean or replace turbine.
D) Defective turbine cable.
Replace turbine cable.
E) Turbine cable not positioned
Push sensor into housing fully until
correctly.
it clicks into place.
6. System regenerated at the
A) Settings incorrect.
Correct settings.
wrong time.
7. No conditioned water after A) No salt in tank or level too low.
Add salt to regenerant tank, level
regeneration.
should always be above the water
level.
B) Injector plugged.
Clean injector and screen.
C) Air check closes prematurely.
Check connections for air leaks and
check air check ball (255) floats.
See also 1 e & 4 f.
8. Backwashes at excessively A) Incorrect drain controller used.
Replace with correct size.
low or high rate.
B) Debris affecting valve operation. Remove drain controller and clean
volume to correct setting.