Cooler Master Products : LIMITED WARRANTY
This document describes the warranty terms for all Cooler Master peripheral products
WHO THE WARRANTY PROTECTS:
This Warranty is valid to the original purchaser only.
WHAT THE WARRANTY PROTECTS:
This warranty is valid only for the Cooler Master Products distributed by authorized dealer(s).
Please contact Cooler Master for warranty information, services and questions:
http://account.coolermaster.com
WHAT IS AND IS NOT COVERED
It is important to note that our warranty is not an unconditional guarantee for the duration of the Program. Any replaced parts become the property of
Cooler Master. The Program does not apply to the software component of a product or a product which has been damaged due to accident, misuse,
abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized
alterations, repairs or modifications.
The Program does also not cover any events such as below:
• Any damages unrelated to manufacturing defects.
• Any unsuitable environment or use of the product in Cooler Master Opinion.
• Any product which has been modified without official permission from Cooler Master, or on which the serial number or warranty sticker has been
defaced, modified, or removed.
Damage, deterioration or malfunction resulting from:
• Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure
to follow instructions included with the product.
• Third party products using Cooler Master Components will not be covered by warranty. See your vendor or the manufacturer for information about
servicing.
• Repair or attempted repair by anyone not authorized by Cooler Master, Inc.
• Any shipment damages (claims must be made with the carrier).
• Unauthorized repairs to a Cooler Master product will void the warranty offered by the Program.
Cooler Master reserves the right to refuse to service any product which has been altered, modified or repaired by non-Cooler Master Service personnel.
• Cooler Master does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your
purpose.
• Removal or installation charges.
• You are responsible for the cost of shipping the product to Cooler Master. Cooler Master pays the cost
of returning a product to You (applies only if product is directly purchased from Cooler Master).
• Cooler Master reserves the right to replace the product with a service product at their sole discretion at any time.
• Product malfunction or damage resulting from liquids or moisture.
• All accessories that malfunction due to physical damage such as: USB cables, extension cables, adapter cables, adapters, power cords, screws, retention
brackets, ear cups, and all other similar accessories.
LIMITATION OF IMPLIED WARRANTIES:
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
For the most updated information please visit our official website:
www.coolermaster.com
Cooler Master Support:
https://account.coolermaster.com
EXCLUSION OF DAMAGES
COOLER MASTER’S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. COOLER MASTER SHALL NOT BE LIABLE FOR:
• DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECT IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT,
LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS OR OTHER
COMMERCIAL LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
• ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE
• ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY
WARRANTY INFORMATION:
If the product is found with reasonable defect within the period of (refer to Table A.,) starting on the first day of purchase (with proof of invoice), this is
what you must do, to claim warranty.
PROCEDURES:
1. Consumers should return to the shop where he/she has bought the goods, After confirming with the shop with a valid invoice, they may approach the
distributor for RMA claim.
2. After confirmed by the distributor that the goods was damaged due to natural causes, replacement and repair will be done by distributor (including
brand new or refurbished goods)
3. All faulty goods must return to the distributor, expenses for returning the faulty goods will be covered by the consumer, and distributor will cover the
cost involved in the transporting of parts or repaired goods to the consumer.
Regarding all the expenses incurred in making the claim, and this is how you would claim:
1. Within the valid warranty date, starting from the first day of issuing invoice, Retail shops will assist in confirmation with distributor for the consumer for
the following:
A. If the damage was caused by the consumer, then the consumer should cover all expenses in fixing the product, if the product still can’t be fixed, we
would suggest consumer in buying a brand new product.
B. Product defect caused under natural use, expenses will be covered by the distributor.
2. Faulty products with expired warranty dates, we would suggest consumer to purchase a new products, without undergoing for repairs.
