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10 Troubleshooting Problems

The troubleshooting guide is designed to help you. If problems continue, please contact your local customer 

support hot-line. See your registration card for help line contact details.

Symptom

Problem

Solution

I receive an error message when I 

am installing “Digital Cam Driver”.

“Digital  Cam  Driver” 

does not load.

Shut down all other applications and attempt to reinstall 

the driver.

Check the USB controller in your BIOS if it is activated. 

If  this  does  not  work  contact  your  national  customer 

support representative.

I  receive  a  message  no  image  to 

download  when  I  try  to  upload 

images to my computer.

Connection failure.

Check if all cable connections are secured.

I  cannot  run  the  “Digital  Cam 

Driver”.

Conflict  with  another 

camera driver or capture 

device.

If you have another camera installed on your computer, 

remove it and it’s driver completely from your system to 

avoid conflicting with them.

I  cannot  activate  my  AQ  3100  by 

pressing the Power switch.

Insufficient 

battery 

power  or  batteries  are 

missing.

Replace batteries.

I  see  the  following  error  message 

during driver

installation.  “An  error  occurred 

during  the  move  data  process:  -

115  Component:\WIN98\ICO  File 

Group: 98ICO File: C:”

The  AQ  3100  driver 

has  been  installed  for  a 

second time.

Please  remove  the  existing  AQ  3100  driver  first  and 

install again.

My  CD  Installation  wizard  does 

not work.

The  auto  installation 

file  is  switched  to  off 

or  The  CD-ROM  is 

disconnected.

Go to the computer desktop. Right click on “My Computer”. 

Click “Properties”. Select “Device Manager”. Double click 

on  “CD-ROM”,  double  click  on  “CD-R  (normally  the 

manufacturer’s  name.  Click  on  “Settings”.  Ensure  “Auto 

insert notification” is ticked and the “disconnect” is ticked. 

If you change the settings the computer will ask you to 

restart your PC. Click “Yes”.

Images do not show on TV.

Video 

cable 

is 

not 

connected.

Make sure the video cable is connected to the TV “Video 

In” socket.

Images  do  not  display  in  colour 

when played on a TV.

Wrong system selection. Change to NTSC for USA, see page 14.

I  can  not  see  the  Removable  disk 

icon in Windows Explorer.

USB 

cable 

is 

not 

connected.

Make sure the camera is connected to a computer via a 

USB cable correctly.

Images are blurry

Macro  Mode  being  used 

for 

normal 

distance 

images.

Or

Normal 

Mode 

being 

used  for  macro  distance 

images.

Set  the  Normal/Macro  selector  to  Normal  for  normal 

distance images.

Or

Set  the  Normal/Macro  selector  to  Macro  for  macro 

distance images.

Colour of images has been shifted.

White 

balance 

and 

exposure  are  not  set 

properly.

Follow  the  proper  procedure  of  setting  white  balance  and 

exposure on page 11.

Please  also  refer  to  the  help  files  &  User  Guides  that  accompany  the  enclosed  applications.  For  further 

information and support, please visit our website: http://www.cool-icam.com/

Содержание AQ3100

Страница 1: ...User s Manual AQ3100 TM 3 2 WATER PROOF DIGITAL C A M E R A A Q 3 1 0 0 ...

Страница 2: ...timer button 6 Menu button 7 OK Flash button 8 Down Zoom out button 9 Right Continuous mode button 10 Up Zoom in button 11 Buzzer hole 12 Power button Rear View 7 6 1 2 3 5 4 10 9 8 11 12 1 Normal Macro selector 2 Port for USB Video Cable DC in terminal USB Side View 1 2 1 Shutter button 2 Mode selector 3 Battery door SD card slot 4 Tripod mount Top View A M 3 2 1 2 3 4 Bottom View 1 Waterproof ca...

Страница 3: ...ps 12 Recording Video Clips 12 5 Playback Pictures and Video Clips 12 Playback the Pictures 12 Playing the Video Clips 13 Protect the Pictures Video Clips from Deletion 13 Deleting Pictures Video Clips from the Camera 13 Connecting to a TV 14 Viewing Pictures and Video Clips on a TV 14 6 Using the Camera under Water 15 Using the Rubber Ring 15 Assemble Waterproof Case 16 7 Using the SD Card 17 Usi...

Страница 4: ...crobat Reader PC Mac User s Manual in PDF Format USB Cable Video Cable AQ 3100 3 2 WATER PROOF DIGITAL C A M E R A A Q 3 1 0 0 Attaching the Hand Strap Installing the Batteries 2 x AA Alkaline batteries are supplied with the product For more guidelines on battery usage please see Using your batteries on page 55 1 Open the battery door by pushing it outwards as illustrated 2 Insert the batteries as...

Страница 5: ...o the DC in terminal DC in 3 3V as shown to power the camera from a household power outlet USB NOTE Please make sure that you use an AC adaptor with the correct specification for the camera DC in 3 3V The camera automatically switches over to AC adaptor powered operation whenever the AC adaptor is plugged into the camera We recommend using the AC adaptor to power the camera whenever connected to a...

Страница 6: ...o record video clips with sound Setting the Current Date and Time 1 Turn on the camera 2 Press the Menu button and then use the Right or Left button to select SETUP MENU Press Press Press Press 3 After the above operation press Menu button to exit You can use Up and Down button to change the display of date as YY MM DD MM DD YY DD MM YY Press the OK button to select a field such as year month day ...

Страница 7: ...inute three minutes power saving if there is no more operation in another one minute the camera will automatically power off You need to press the Power button if you want to turn on the camera again NOTE Power save setting is available in all camera modes Auto power off is automatically disabled while the AC adaptor is connected to the camera or the camera is connected to PC Setting Quick View Th...

Страница 8: ...te balance and exposure The icons on the LCD turn green indicating the camera has set auto white balance and exposure properly The icons on the LCD turn red indicating the camera has not set to right auto white balance and exposure When the flash mode is set to Off the icon might appear on LCD screen to remind you to hold the camera steady or use a tripod 5 Press the Shutter button completely down...

Страница 9: ... where flash is prohibited or may be distracting Also use when shooting toward a reflective surface such as a window or mirror If you do not have enough light when using this setting your pictures will be too dark A Auto Flash Mode the flash fires automatically as needed Use this setting to take most of the pictures Red eye use this setting to avoid red glare in your subject s eyes The camera fire...

Страница 10: ...produce an image resolution greater than the resolution of the device s CCD array Basically an integrated circuit chip in the digital camera generates new data by taking the dots the digital camera actually sees and calculating where the dots in between would most likely fall using an algorithm to guess the colour of the new dots by averaging the colour of adjacent dots Please notice that if the i...

Страница 11: ...on Exposure compensation returns to its standard default setting AUTO once you turn off the camera Exposure compensation setting is only available in and modes Setting White Balance Selecting the right type of white balance can help to make the colours of a subject appear more natural under the type of lighting that is available 1 Turn on the camera 2 Set the Mode selector to Manual mode 3 Press M...

Страница 12: ...oom the picture up to the desired scale of zoom by using the Up button 4 Press the Down button to zoom the picture back to its original size Reviewing the pictures in Thumbnail You can view up to 9 pictures at a time by using the Thumbnail function 1 Turn on the camera 2 Set the Mode selector to Playback mode 3 Press the Display button information display is off 4 Press the Display button again th...

Страница 13: ...ft to the picture video clip you want to protect The protect icon will appear on the LCD screen after your setting Press the Menu button twice to exit Protecting all pictures and video clips Press Press Press The protect icon appears on the LCD screen after your setting Press the Menu button to exit Deleting Pictures Video Clips from the Camera 1 Turn on the camera 2 Set the Mode selector to Playb...

Страница 14: ...iew all the pictures stored on the camera as described in the section of Playback Pictures and Video Clips 3 2 WATER PROOF DIGITAL C A M E R A A Q 3 1 0 0 Viewing Pictures and Video Clips on a TV Setting the Video Output Signal The video output signal can be switched NTSC or PAL to accommodate different signal systems For example NTSC for U S A Canada Taiwan Japan etc and PAL for Europe Asia exclu...

Страница 15: ...the user not to switch on the built in flash light since it will affect the image quality Clear water 3 meters Cloudy water 0 6 meter Clear water 3 meters Cloudy water 0 6 meter Using the Rubber Ring Please check the rubber ring before using Check for any dirt grains of sand hair dust salt thread scraps in the rubber ring and wipe off with a soft cloth or tissue paper Apply a coat of grease onto t...

Страница 16: ...as illustrated in Digram 2 Mode selector Grip Turn the Mode selector into this position Diagram 1 Diagram 2 Lens Rubber ring 5 Place the camera into the waterproof case as illustrated in Diagram 3 6 Secure lock as illustrated 1n Diagram 4 Place the camera in and arrange the hand strap part as shown Diagram 4 Step 1 Lock Step 2 Close the waterproof case completely Push to lock Hand Strap Part A WAT...

Страница 17: ... Use Model No xo0xx Made In on ra Manuaclued by vvvvL SerialNa DC 3V Tesled To Comply vvhfoo Stard ads For Home or o the Use Model No xo0xx Made In onra Manuaclued by vvvvL Notched corner of SD card Removing the SD Secure Digital card To remove the SD card turn off camera open the SD card door then gently push the SD card inwards to eject it from the SD card slot as illustrated IMPORTANT Never ins...

Страница 18: ...ry card before using it for the first time after purchasing it or whenever the card you are using seems to be the cause of abnormal pictures Remember to format a memory card if it was used in another digital camera or other devices DPOF Digital Print Order Format The letters DPOF stand for Digital Print Order Format which is a format for recording on a memory card or other medium which digital cam...

Страница 19: ...lude information about the mode setting camera setup etc When you print an image on a printer that supports PRINT Image Matching the printer reads this data and adjust the printed image accordingly so your image comes out just the way you intended when you recorded them See the documentation that came with your printer for full details about PRINT Image Matching Now your digital camera and your pr...

Страница 20: ...r software applications opened on your computer 2 Insert the CD supplied into the computer CD ROM Drive 3 Double click the CD ROM icon Digital Cam 4 Install the software included Software Included with Your Camera AQ 3100 Driver Plug Play removable disk Easy to use just plug the camera to a computer and use it as a removable disk Use the Arcsoft PhotoImpression 4 0 to edit and print the Pictures A...

Страница 21: ...ra to Playback mode 3 Connect the camera to a computer via the USB cable 4 Open the Windows Explorer and then you can see a Removable Disk drive 5 Double click Removable Disk double click DCIM double click any directory folder under DCIM 6 All the pictures video clips are in the directory folder Highlight the pictures and video clips and drag them to a folder of your choice You can also create sub...

Страница 22: ...sting AQ 3100 driver first and install again My CD Installation wizard does not work The auto installation file is switched to off or The CD ROM is disconnected Go to the computer desktop Right click on My Computer Click Properties Select Device Manager Double click on CD ROM double click on CD R normally the manufacturer s name Click on Settings Ensure Auto insert notification is ticked and the d...

Страница 23: ...apan Support Centre Tokyo Tel 8610 6849 1368 Tel 81 03 3834 5256 Fax 8610 6849 1367 Fax 81 03 5816 4730 E mail china arcsoft com Web http www mds2000 co jp arcsoft E mail japan arcsoft com and support mds2000 com For Oceania For Europe Middle East ArcSoft Australian Support Centre Africa Rest of the World Baulkham Hills New South Wales ArcSoft Europe Support Centre Tel 61 2 9899 5888 Ireland Fax 6...

Страница 24: ...6MB internal memory Using SD card 8 M Approx 80 sec 16 M Approx 150 sec 32 M Approx 320 sec 64 M Approx 800 sec 128 M Approx 1870 sec Playback Mode Single 9 Thumbnail pictures File Format Still Image still burst EXIF 2 2 compatible format JPEG compression DCF compatible Support DPOF PIM Video Clip AVI format Image Deletion Single image all images in memory with image protection Format Lens Module ...

Страница 25: ...3 30 39 62 270 59 80 122 543 108 159 245 1118 10 13 20 82 22 26 41 200 45 52 80 379 89 100 160 760 170 201 321 1566 2048 X 1536 1600 X 1200 2272 X 1704 640 X 480 2048 X 1536 1600 X 1200 2272 X 1704 640 X 480 2048 X 1536 1600 X 1200 2272 X 1704 640 X 480 2048 X 1536 1600 X 1200 2272 X 1704 640 X 480 256M 2048 X 1536 1600 X 1200 2272 X 1704 640 X 480 350 405 650 3100 210 320 500 2302 159 201 300 175...

Страница 26: ...or cause leaks Do not leave the waterproof case in direct sunlight inside a car in hot weather or near a heater Heat may warp the casing and cause leaks Cover it with a towel for example if you have to leave it in the sun Handling Do not drop or throw the waterproof case Avoid opening or closing the waterproof case near water Avoid using the waterproof case for long periods of time in hot temperat...

Страница 27: ...pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will no...

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