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COOKSHACK, INC. NATIONAL SERVICE POLICY
Cookshack, Inc.’s National Service Policy is to build quality equipment with easy
serviceability. Because of the ease in serviceability, Cookshack does not have National
Service Companies to repair their equipment. This allows each customer to use the service
company of their choice.
It your unit needs repairs, please contact your preferred local service company. If warranty
work is deemed necessary, equipment owners should have their local service company contact
Cookshack, Inc. for authorization to perform the repairs. Repair phone number is
580.765.3669.
RETURN MERCHANDISE POLICY
If you have merchandise that you believe is defective and requires repair or
replacement:
1. Call Cookshack, Inc. at (580)765-3669. Ask to speak to a Customer Service
Representative. Have your Smoker Oven model number and serial number ready.
If you are advised to return the merchandise to the factory for repair or replacement,
please observe the following procedures.
2. You will be issued a return number. A Customer Service Representative will
issue you a return number and/or mail you an instruction form (called a Return
Merchandise Authorization) for returning the merchandise with the return number on
it.
All return merchandise must have a return number. Do not return merchandise
without a return number.
3. Attach the return number to the merchandise.
If you were sent a Return Merchandise Authorization, attach it to the merchandise
you are returning.
If you were issued an RETURN NUMBER by phone and not sent a Return
Merchandise Authorization, attach a note to the merchandise with your name, address
and RETURN NUMBER.
Print the RETURN NUMBER on the outside of the return packaging.
4. Ship the merchandise back to Cookshack.
Return the merchandise to Cookshack, Inc., shipping prepaid, F.O.B. destination, in
the original container or equivalent.
All return merchandise must be shipped to: Cookshack, Inc., 2304 N. Ash St.,
Ponca City, OK, 74601.
You assume the risk of any loss or damage that occurs during transit due to
improper packaging of the returned merchandise. Use the original container that the
merchandise was shipped in or equivalent.
