11
TROUBLE SHOOTING GUIDE
Trouble
Probable Cause
Solution
Control Panel does not power
up
Fire goes out during operation
Unit not plugged into a
working outlet (110VAC)
High Temperature limit
switch tripped.
Pellet hopper empty
Auger motor turning but
auger not turning
Not enough intake air
Check the outlet to insure
working. Plug into alternate
source.
Unplug Unit
Remove control panel access
cover. Reset limit switch by
pushing in on button.
If these procedures to not
allow control panel power up,
call Customer Service.
Inspect hopper and clean
pellet dust out and fill with
pellets.
Check shear pin between
auger and motor—replace if
broken
Check auger for binding—
clear cause of binding
(jammed pellets)
If auger clear and motor not
turning—call Customer
Service
Check air intake air fan—if
not turning call Customer
Service
If fan turning, refer to
installation instruction and
verify that vent pipe is
properly installed
