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Conergy AS
Owners Manual
What should I check before making a service call?
If there is not enough hot water, it is recommended that the following points are considered before
making a service call. If after checking the following points the problem has not been identified,
please contact the Conergy distributor from whom you purchased the system.
2.1
Troubleshooting
Troubleshooting
It is important to know that there are no user serviceable components in the system, and as such,
it is recommended that no covers be removed and no adjustments made to the system settings by
anyone other than an authorised Conergy representative.
Low Solar Energy Input / Shading
If there have been prolonged periods of cloudy weather, or winter is approaching, it may be
necessary to reconsider the permitted AES allowance for time-clock controlled systems, turn
on the AES for systems with a booster isolation switch or turn on the gas supply to gas AES
models.
Often trees or other buildings can shade the solar collectors, or there can be a dirt build up on
the glass cover. Trees should be cut back if possible, or the system relocated if removal of the
shading is not possible, in the present location. If the glass is dirty, this should be cleaned with
any normal domestic glass cleaner.
Ancillary Energy Support (Booster System) not operating
For electric systems, the fuse, circuit breaker supplying the AES System should be checked.
If the time clock (where fitted) and the fuse or circuit breaker are operational and the water is
cold, you can turn the booster isolator on and off to see if the electricity meter speed changes. If
there is no change in speed, it indicates there may be a booster problem and a service call will be
necessary. It is important to remember – Do not open or adjust any electrical covers or devices
yourself.
For gas systems the gas and electric supplies to the gas heater should be checked to ensure they
are both on. If water temperature from the gas heater is below 60°C and both supplies are on and
the gas heater does not ignite there may be a problem and a service call will be necessary.
Excessive water discharge from the Valves?
If there is a discharge of more than 10 litres per day from any of the system’s valves, it indicates
there is a problem that requires a service call.
Are you using more hot water than you think?
Often the hot water usage of showers, washing machines and dishwashers is under estimated.
Review these appliances to determine if your daily usage is greater than the storage volume of
your water heater. Refer to the section “What system do I have?” to determine the storage volume
of your water heater. It is also advisable to inspect tap washers etc. for leakage and replace if
necessary.
2.1.1
2.1.2
2.1.3
2.1.4
