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WARRANTY TERMS
Warranty
The manufacturer (or importer) is responsible for
ensuring the product complies with the requirements
of applicable legal regulations as well as those of
the relevant technical standards. Moreover, they are
responsible for ensuring the product has the properties
the manufacturer described in documents related to the
goods or those reasonably expected by the customer
with regard to the nature of the goods or based on
advertising produced by the manufacturer, and further
they are responsible for ensuring the product is fit for the
purpose proposed by the manufacturer or that a product
of the same type is normally used for.
The quality warranty term is 24 months from product
takeover by the customer.
The warranty does not apply to wear and tear caused
by regular use. The customer shall not be entitled to any
warranty claims if, prior to taking the product over, they
knew the product contained a defect or if the defect is
attributable to the customer.
The warranty specifically does not apply:
•
if the product installation, operation and service
conditions stipulated in the product operating manual
have not been adhered to,
•
to malfunctions caused due to mechanical, heat
or chemical damage, short circuit, over voltage or
incorrect installation,
•
to malfunctions caused by an inexpert third-party
intervention,
•
to malfunctions caused by natural disaster,
•
to malfunctions caused by insufficient or inappropriate
maintenance in violation of the operating manual,
including malfunctions caused by water and other
sediments,
•
to changes in colour of the heating surface or to
scratching of the surface caused as a result of using the
products in an unusual manner,
•
to appearance and functional changes caused by
exposure to sunlight, thermal radiation of water and
other sediments,
•
if the service life of certain product parts expires, e.g.
for accumulators, bulbs, etc.
The warranty does not apply to any products and
services provided along with the product (gifts,
promotional articles, etc.).
Filing a complaint
A complaint against a product defect must be filed as
soon as identified, yet no later than before the end of
the warranty term.
The customer must file a product complaint with the
dealer from which they have purchased the product,
or with any authorised service centre, a list of which is
included in the product package, or available at www.
my-concept.com.
While filing a product complaint, the product must be
duly cleaned and securely packed so as to prevent any
damage during its transport to an authorised service
centre, where relevant, unless the product is delivered
in person.
The customer must submit proof of having concluded
a purchase contract for the product by producing the
receipt.
While filing their complaint, the customer must indicate
the noted defect and identify the preferred complaint
application method.
Complaints processing
As long as the noted defect may be removed, the user
has the right to have the defect duly removed free of
charge on a timely basis.
Where such a procedure is not reasonable with regard
to the nature of the defect, the user may require to
be supplied a new defect-free product (replacement),
or, where the defect applies to a part of the product
only, replacement of the part concerned. However, if
replacement of the product or any part thereof is not
proportionate with regard to the nature of the defect,
especially if the defect can be removed without undue
delay, the customer has the right to have the defect
removed free of charge.
EN
