Comtrol interchange vs1000, Руководство по установке и настройке

Страница: 33 / 46

Troubleshooting 33
Novell NetWare
Troubleshooting
Problem Resolution Procedures
If you are having trouble with a VS1000, try the following:
1. Verify that you are using the correct types of cables in the correct
places and that all cables are connected securely.
2. Verify that the Ethernet hub and any other network devices
between the server and VS1000 are powered up and operating.
3. Verify that the VS1000 is powered up and has passed the power-on
diagnostics. (See Installing the Hardware.)
4. If using the 10Base-T Ethernet connection, verify that the port
polarity is correct. (See Installing the Hardware.)
5. Verify that the network address (MAC) used in the
load aiovs1
command matches the network address on the VS1000 unit. (See
Creating an AIOVS1 Load Line.)
6. Use
VS1MAN.NLM
to examine and test the InterChangeVS 1000
Virtual Server. This utility also enables you to replace (“hot-swap”)
a configured VS1000 unit with another unit without either
downing the server or changing port configuration.
7. Use
VS1TRACE.NLM
to trace and log the flow of data through the
VS-Link software and VS1000 hardware.
8. If VS1MAN and VS1TRACE indicate no problems, try
AIOTERM . This NLM, which can be downloaded from Novell, is
used with a loopback plug to verify that the VS-Link software and
VS1000 hardware are functioning properly. If
aioterm
can access
ports on the VS1000, then the problem lies in the application.
9. If still unable to resolve the problem, see the Introduction for
information on contacting Comtrol technical support. When you
contact Comtrol, please have the following information available:
• NetWare Connect or MPR revision number
• SPACK (Support Pack) revision number
• aiovs1.nlm version number
To determine the aiovs1.nlm version number, enter this command
on the server console:
modules aiovs1.nlm
. The version number is
displayed.
If you are using NetWare 4.11, enter this command at the server
console:
load techwalk
. This generates a Configuration Report
(techwalk.out) that is stored in the
/etc
directory, and which
contains much useful and valuable information.