Compex LinkPort ENET-B, Руководство пользователя

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B-2 Appendix B: Technical Support
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A description of the problem. Include in your
description, the sequence of events that led to the
problem and the duration of the problem. State
whether you can reproduce the problem.
♦
A list of the products

software and hardware

involved in the problem, e.g., your computer
model and type, DOS version, and the type and
version of network operating system (NOS) and
other applications.
♦
Network information, including the network
topology, type of cable used, size of network,
number of workstations in the network, etc.
♦
The network adapter settings and the settings of
the other adapters (if any) in the system.
♦
A list of all the recent system configuration
changes, including hardware, operating system
and application software, network and system
administration procedures.
With this information, our Technical Support Specialists
will be better able to help you solve the problem.