5
Reporting Your Problems
To report a problem, you must complete a Digital Software Performance
Report (SPR). You can report a problem to Digital Equipment Corporation
on an SPR form if your company has purchased support services for the
Gateway-ST products or if the Gateway-ST products are still under warranty.
Your operations manager can tell you if you have this service.
Section 5.1 describes the information you should include with a problem report.
Section 5.2 provides more information about SPRs.
5.1 Gathering Information
Table 5–1 lists the documentation that you should collect while trying to isolate
a problem. Entries in separate columns in the table indicate which type of
information can help you or Digital Equipment Corporation to isolate problems
in a particular area of the system. Where possible, include the relevant
information with your SPR.
Reporting Your Problems 5–1
