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10-8

Troubleshooting

Writer: Unknown Saved by: Debbie Machac Saved date: 10/13/97 10:29 AM

Part Number: 284809-003 File name: Ch10.doc

Solving Hardware Installation Problems

Some common causes and solutions for hardware installation
problems are listed in the following table.

Hardware Installation Problems and Solutions

Problem

Possible Cause

Solution

New device is not
recognized as part of
the computer system.

Suspend was not
initiated before device
was connected.

Initiate Suspend, connect the
device, and then exit Suspend.

The system did not
automatically configure
the new device.

Check the documentation that
came with the new device to
determine if any device drivers
are necessary. If so, install the
correct device drivers.

To view the status, change
drivers, or change the
configuration, go to the Device
Manager tab in the Systems icon
on the Control Panel. Click the
plus sign next to the type of
hardware, then double-click the
hardware to view the device
configuration.

Cables of new external
device are loose or
power cables are un-
plugged.

Ensure that all cables are
properly and securely connected.

Power switch of new
external device is not
turned on.

Place the computer in Suspend
by pressing the suspend button.
Turn on the new external device.
Press the suspend button again
to exit Suspend. This enables the
system to recognize the device.

Device is not seated
properly.

Turn off the computer and
reinsert the device.

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Содержание Armada 1500

Страница 1: ...ights reserved Printed in the Singapore Compaq and LTE are registered in the U S Patent and Trademark Office Armada is a trademark of Compaq Computer Corporation Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance w...

Страница 2: ...ps you get connected to AC power Finding Information References for the computer are provided as printed materials and as online information accessible from the computer screen NOTE The printed and online references that come with the computer vary by model Printed and Online References In addition to this User s Guide the following printed references come with your computer Quick setup poster Opt...

Страница 3: ...online Reference Guide click Start Compaq Information Center Compaq Reference Guide Ordering Backup Software Compaq recommends that you create a backup of the software preinstalled on the computer Or for an additional cost you can order backup diskettes from Compaq for all software preinstalled on this computer To order backup diskettes refer to the Worldwide Telephone Numbers listed in Appendix A...

Страница 4: ...you need to type information without pressing the Enter key you are directed to type the information When you need to type information and press the Enter key you are directed to enter the information NOTE Text set off in this manner presents commentary sidelights or interesting points of information IMPORTANT Text set off in this manner presents clarifying information or specific instructions WAR...

Страница 5: ...Guide for more information Guidelines for Connecting External Power WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the AC power cord into a grounded earthed outlet that is easily accessible at all times Disconnect power from the computer by unplugging the AC power cord from ...

Страница 6: ...r Components 1 5 Bottom Components 1 6 Keyboard Components 1 7 Special Function Keys 1 8 Identifying Hotkeys 1 9 Using the Embedded Numeric Keypad 1 10 Programmable Keys 1 11 Using the Touchpad 1 11 Customizing Touchpad Functions 1 12 Cleaning the Touchpad 1 12 chapter 2 USING POWER FEATURES Using the Power Switch 2 1 Restarting the Computer 2 2 When to Turn Off the Computer or Initiate Suspend 2 ...

Страница 7: ...ack 3 8 Resolving a low battery condition when no power source is available 3 8 Extending Battery Pack Operating Time 3 9 Recycling Used Batteries 3 9 chapter 4 SETTING SECURITY FEATURES Passwords Icon 4 1 Power On Password 4 2 Establishing a Power On Password 4 2 Entering the Power On Password 4 3 Deleting or Changing a Power On Password 4 3 Login Password 4 4 Identifying Quick Controls 4 4 chapt...

Страница 8: ...ing a PC Card 7 3 Removing a PC Card 7 4 PC Card Software 7 4 PC Card Solution Logo 7 5 Video Features 7 5 chapter 8 MAINTENANCE AND TRAVEL GUIDELINES Routine Care 8 1 Travel Guidelines 8 2 Shipping Guidelines 8 3 chapter 9 DIAGNOSTICS AND TECHNICAL SUPPORT Compaq Utilities 9 1 Accessing Computer Setup and Diagnostics 9 1 Computer Setup Options 9 2 Compaq Diagnostics 9 2 Accessing Diagnostics Thro...

Страница 9: ...oard and Embedded Numeric Keypad Problems 10 9 Solving Memory Problems 10 10 Solving Modem Problems 10 11 Running the External Monitor Self Test 10 15 Solving PC Card Problems 10 16 Solving Pointing Device Problems 10 17 Solving Power Problems 10 18 Solving Printer Problems 10 19 Solving Display Screen Problems 10 20 Solving Software Problems 10 22 Solving Sound Problems 10 22 Servicing the Comput...

Страница 10: ...at the Computer 1 1 chapter 1 LOOKING AT THE COMPUTER Your computer is equipped with convenient components and features This chapter familiarizes you with the location and function of components on the computer ...

Страница 11: ...iversal serial bus USB peripheral devices This connector is available on selected models 3 Modem port Provides integrated communications on some models and is available as an option on other models NOTE Modem not available in all countries 4 PC Card eject levers Ejects PC Cards from the slots 5 PC Card slots Accepts 32 and 16 bit credit card sized options called PC Cards 6 DualBay Accepts the disk...

Страница 12: ...hen a battery in the battery bay or DualBay is charging blinks in low battery condition turns off when operating on battery power turns off when fully charged NOTE The power suspend light and battery charge light are off when the computer is operating on battery power 3 Airflow vents Allow airflow to cool the computer 4 Battery bay Accepts rechargable battery pack 5 Stereo speaker headphone jack C...

Страница 13: ... allowing a cable to be connected to the computer then secured to a fixed object Volume Control Buttons Volume level of the stereo can be changed one step at a time by pressing and releasing the volume buttons The left button adjusts the volume down and the right button adjusts the volume up Volume level can be changed in multiple steps by pressing and holding either button Pressing both buttons a...

Страница 14: ...r the computer 3 Parallel connector Connects parallel devices such as a printer 4 External monitor connector Connects an external CRT monitor 5 AC power connector Connects to external AC power 6 Docking connector Connects optional convenience base 7 Airflow vents Allow airflow to cool the computer 8 Infrared port Provides for wireless communication 9 Keyboard mouse connector Connects keyboard and ...

Страница 15: ...ter to a convenience base 2 Modem compartment Provides access to upgradable modem on some models 3 DualBay traction grip Allows a DualBay device to be removed easily 4 DualBay release latch Releases diskette drive from the DualBay 5 Docking restraint latch recess Helps to secure the computer to the convenience base 6 Battery bay traction grip Allows a battery pack to be removed easily ...

Страница 16: ...Fn key to initiate Hibernation 4 Built in microphone Internal mono microphone 5 NumLock light Turns on when the numeric keypad is active 6 Caps Lock light Turns on when the Caps Lock function is on 7 Scroll Lock light Turns on when the Scroll Lock key is on 8 Power switch Slides to turn computer on or off 9 Stereo speakers Produce high quality stereo sound Touchpad Functions as an integrated point...

Страница 17: ...ction Keys Special Function Keys Special Function Keys Ref Component 1 Function keys F1 F12 2 Screen control keys 3 Embedded numeric keypad 4 Enter key 5 Shift keys 6 Cursor keys 7 Ctrl keys 8 Alt keys 9 Fn key Caps Lock key Tab key Esc key ...

Страница 18: ...which disables the keyboard and mouse and QuickBlank which clears the screen Enter power on password to reactivate the keyboard mouse and screen Power Management Fn F7 Displays the power conservation settings in a popup window Battery gauge Fn F8 Displays the status of all installed battery packs in a popup window Press the right or down arrow keys to select the next battery pack status to be disp...

Страница 19: ...oggle key function to enable and disable the embedded numeric keypad 2 NOTE When the NumLock light 4 is on the embedded numeric keypad is active Embedded Numeric Keypad Embedded Numeric Keypad Functionality in Windows 95 With NumLock Turned On NumLock light on Key Result Numeric keypad Numbers Function Fn press and hold Lower case letters symbols Fn Shift press and hold Upper case letters symbols ...

Страница 20: ...or various uses or to accommodate more than one user To access the Programmable Keys utility click Start Settings Control Panel Double click the Keyboard icon and click the Programmable Keys tab NOTE Programmable keys are numbered one through four left to right IMPORTANT For detailed information about programmable keys refer to the online Reference Guide Using the Touchpad Touchpad and Touchpad Bu...

Страница 21: ... touchpad functions go to the mouse utility by clicking Start Settings Control Panel Then double click the mouse utility Cleaning the Touchpad To clean the touchpad follow these steps 1 Turn off the computer 2 Remove the battery pack s and disconnect the AC power cord Wipe the touchpad gently with a clean dry cloth 3 To remove stubborn stains wipe the touchpad with a damp cloth moistened with a sm...

Страница 22: ... Power Switch Slide the power switch 2 once to turn on the computer When the power suspend light 3 turns on the computer is on To turn off or restart the computer while working in Windows click Shut Down on the Windows Start menu and follow the directions on the screen If you use the computer frequently you do not have to turn it off Simply initiate Suspend 1 when you re not using it Suspend Butto...

Страница 23: ... the computer frequently you do not have to turn it off Simply initiate Suspend when you re not using it If external power is not connected battery packs continue to drain while the computer is in Suspend but at a much slower rate If you want to charge the battery packs while you re not using the computer connect to external power The battery packs charge whether the computer is on or off but char...

Страница 24: ...revent total battery discharge Shuts down most of the major components hard drive processor and display When you return to your work returns to the screen you were using before you initiated Suspend How Suspend Is Initiated Suspend is initiated in one of three ways Manually at any time by pressing the suspend button once or by clicking Suspend from the Start menu The power suspend light will blink...

Страница 25: ... power is connected press the suspend button once to return your information to the screen IMPORTANT If the computer is in Suspend and a low battery condition occurs the computer automatically initiates Hibernation unless Hibernation has been disabled saves your information to the hard disk and turns off the computer When you turn the computer back on after inserting a fully charged battery pack o...

Страница 26: ...te Hibernation manually Hibernation marks your place in your applications and turns off power completely to your computer System initiated Hibernation occurs when the computer reaches a critical low battery condition To protect against loss of information the computer automatically saves all information in system memory to the hard disk and then turns off Turn on the computer to resume work CAUTIO...

Страница 27: ...omponents including the hard drive processor and display To conserve the battery pack charge the computer can be preset to shut down power to a component after a specified period of inactivity called a timeout In addition to other features Power Management allows you to preset timeouts To access the Power Management utility click Start Settings Control Panel then double click the Power icon The Po...

Страница 28: ...ry Conservation tab in the power icon This utility can also be accessed from any application by pressing hotkeys Fn F7 on the keyboard to display a popup window indicating the current level Use the left or right arrow keys to select a different level Battery Conservation Levels 1 High Conservation Saves the most battery power This level supplies the most battery life from a single charge 2 Medium ...

Страница 29: ...ction for information on timeouts NOTE Each setting remains in effect until you change it Setting a Timeout Use the Hibernation tab in Power Management to set timeouts Timeouts are specified periods of system or component inactivity designed to conserve power When a timeout period expires battery conservation shuts down the system or the specified components to save power For example the hard driv...

Страница 30: ...of lithium ion or nickel metal hydride The battery locations are Battery bay in the computer DualBay in the computer WARNING Batteries battery packs and accumulators should not be disposed of together with general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to Compaq your authorized Compaq partners or other agents ...

Страница 31: ...ttery bay or DualBay is charging turns off when fully charged blinks in low battery condition It takes several hours for a battery pack to fully charge when the computer is turned off It takes significantly longer to charge each battery pack when the computer is being used When the battery charge light turns off the battery packs are fully charged Discharging Batteries If two batteries are install...

Страница 32: ...oxes Box 1 represents the primary battery pack in the computer battery bay Box 2 represents the battery pack in the computer DualBay The box representing the selected battery pack is depressed and the number inside is black The percentage of battery charge remaining for the selected battery pack is shown at the bottom of the popup The number in the box not selected is grayed out If a battery pack ...

Страница 33: ...charge a battery pack before using it Allow a battery to fully charge before removing external power from the computer Recharge a battery pack before use if it has been out of the computer for two weeks or more Allow the battery pack to discharge to the low battery condition through normal use as often as practical This will allow the battery gauge to recalibrate NOTE The various battery gauges av...

Страница 34: ...ay Rechargeable battery packs can be used in the computer battery bay or DualBay To remove the battery pack from the battery bay when only one battery pack is installed turn off the computer or connect to AC power and follow these steps 1 Pull down on the battery pack release latch 1 to release the battery from the battery bay 2 Remove the battery pack 2 Removing Battery From Battery Bay Inserting...

Страница 35: ... which comes standard in the computer or a battery pack To insert a battery pack into the DualBay be sure that the label on the battery pack is facing up and the battery contacts are facing in toward the computer Then slide the battery pack into the DualBay until it clicks into place Inserting a Battery Pack into the DualBay ...

Страница 36: ...you operate the computer on battery power and the battery charge runs low the computer beeps unless warning beeps have been disabled and the battery charge light begins to blink These signs indicate a low battery or critical low battery condition Resolve these conditions with a fully charged battery pack or external power When a low battery condition is reached the computer beeps five times and th...

Страница 37: ... the following 1 Save all work and turn off the computer by clicking Shut Down on the Windows Start menu 2 Remove the discharged battery pack 3 Insert a fully charged battery pack into the computer 4 Slide the power switch to turn on the computer Resolving a low battery condition when no power source is available If no power source is available follow these steps 1 Save all information 2 Exit all ...

Страница 38: ...o 104 F 0 C to 40 C for an unlimited time the recommended temperature is 32 F to 86 F 0 C to 30 C Keep a battery pack in the computer when using it with external power to supply it with a constant charge When not in use disconnect external equipment without its own power source to avoid draining the battery pack Minimize the use of DOS based applications particularly games These applications are a...

Страница 39: ...on the Control Panel allows you to protect your computer against unauthorized use To ensure privacy and security you can set or change passwords disable the keyboard and pointing device or blank the screen while you are away from your computer NOTE If you are using Windows NT set security features in F10 Computer Setup For instructions on accessing Computer Setup see Establishing a Setup Password ...

Страница 40: ...establish a power on password you must enter it each time you turn on the computer Establishing a Power On Password To establish your power on password follow these steps 1 Click the Computer Security tab in the Passwords icon 2 Click the Set button 3 Enter your password twice then click OK You may enter up to seven alphanumeric characters for the password The next time you restart the computer yo...

Страница 41: ... the password prompt To change or delete your power on password follow these steps 1 Turn on or restart the computer by clicking Shut Down from the Windows Start menu 2 At the password prompt type the current power on password 3 Type the key character for your country IMPORTANT Each computer keyboard is designed to meet specific country requirements See the following chart to determine which key c...

Страница 42: ...boot menu that allows users to boot up Windows 3 1 or Windows 95 and thus bypass Windows NT security Identifying Quick Controls The Quick Controls establish security measures on your computer when it is on but not in use After setting the power on password in Passwords Properties the following Quick Controls can be enabled or disabled on the Computer Security tab QuickLock Locks the keyboard and p...

Страница 43: ...n password and shutting down or restarting the computer Quick Controls can be initiated in two ways 1 With Fn F6 hotkeys which work only on the computer keyboard 2 With the key combination Ctrl Alt L which works on both the computer and external keyboards NOTE To exit QuickLock QuickBlank once it has been activated enter your power on password ...

Страница 44: ...ices CAUTION To prevent damage to the computer damage to a removable drive or loss of information observe these precautions Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Appendix B Electrostatic Discharge in the online Reference Guide Do not force a...

Страница 45: ...ttery pack To remove the diskette drive from the DualBay tilt up the computer and follow these steps 1 Pull the DualBay release latch 1 on the bottom front of the computer just beneath the touchpad buttons 2 Grab the traction grip on the bottom of the diskette drive and pull the drive out of the DualBay 2 NOTE When the diskette drive is removed from the DualBay the DualBay door panel will swing do...

Страница 46: ... the Diskette Drive To insert a diskette into the diskette drive follow these steps 1 Hold the diskette by the edge that has the label 2 With the label facing up gently push the diskette metal shutter end first into the diskette drive until you hear it click into place NOTE If the diskette is inserted correctly it drops into position in the diskette drive and the diskette drive button pops out Ins...

Страница 47: ...00 pages of text 720 Kbyte double density DD diskette stores approximately 125 full pages of text Using the CD ROM Drive To insert a CD ROM disc into a CD ROM drive follow these steps 1 Push the CD ROM release button to eject the CD ROM tray NOTE The computer must be turned on to eject the CD ROM drive 2 Gently place the CD ROM disk label facing up in the CD ROM tray until it is correctly seated 3...

Страница 48: ...on file size increases it requires more hard disk space WARNING Disconnect all power to the computer before installing a memory expansion board To do so unplug the power cord and remove the battery packs and or diskette drive Failure to do so can damage the equipment and expose you to risk of electrical shock WARNING To reduce the risk of personal injury from hot surfaces allow the internal system...

Страница 49: ...computer and disconnect all external devices 2 Remove the battery pack from the battery bay and the diskette drive or battery pack from the DualBay 3 Turn the computer bottom side up and remove the three screws as shown NOTE Set the screws aside in a safe place Accessing the Memory Compartment ...

Страница 50: ...Lift the keyboard 90 degrees toward the display and exposing the internal components NOTE The keyboard will remain connected by its ribbon cable Make sure that the keyboard leans back against the display and is securely out of the way while the memory compartment is being accessed Removing the Keyboard ...

Страница 51: ... on each side of the memory board away from the board to release it The memory board will pop out 7 Gently slide out the memory board at a 45 degree angle 2 IMPORTANT To protect the connectors on the memory board remove the board at a 45 degree angle Do not pull the board straight up Removing the Memory Board ...

Страница 52: ...d at a 45 degree angle and gently slide it into place until it is correctly seated NOTE The memory board is keyed notched slightly off center to help you position it correctly 9 Rotate the memory board down until it snaps into place Installing the Memory Board ...

Страница 53: ... keyboard by gently positioning it back down over the internal components Close the display IMPORTANT Align the top of the keyboard with the four tabs indicated by arrows in the illustration to ensure correct positioning Reinstalling the Keyboard ...

Страница 54: ...ently turn the computer back over and replace the three screws on the bottom 12 Reconnect power to the computer and turn it on The computer automatically recognizes the new memory and reconfigures the system Reinserting the Bottom Screws ...

Страница 55: ...nternal modem is compatible with all operating systems supported by the Compaq Armada 1500 Family computers The 56Kbps internal modem is designed to operate with the software preinstalled in your computer With the preinstalled drivers the 56Kbps modem is compatible with Microsoft Windows 95 and later or Windows NT 4 0 Determining Your Modem To determine the internal modem in your computer follow t...

Страница 56: ...standard telephone jacks but are not compatible with analog devices such as modems Be sure the modem cable is connected to a regular analog phone line for it to operate Plugging the modem into a digital line will result in no dial tone and may cause permanent damage to the modem from excessive current Changing the Country Selection Computer models with a 56Kbps internal modem are configured to mee...

Страница 57: ...Start point to Settings Control Panel 2 Double click the CSA Control Panel 3 Select the country from the List of Countries 4 Click the Change Country button 5 Restart the computer to confirm the modem setting for the new country Using Communications Software You need communications software to operate the modem This software issues commands to the modem affecting settings such as the modem connect...

Страница 58: ...ed Communications The infrared port uses an invisible beam of infrared light to communicate with other infrared equipped devices such as printers or other computers Infrared drivers and software have been preinstalled on your computer To access infrared software click Start Settings Control Panel then double click the Infrared icon and follow the instructions on the screen NOTE Operating system su...

Страница 59: ...nlight fluorescent light or flashing incandescent light close to the infrared ports Keep the path between the infrared ports free of objects this can interfere with data transmission Do not point one port more than 30 degrees away from the other port ...

Страница 60: ...izes Type I Type II and Type III They all have 68 pin connectors And they re all about the same length and width as a credit card but vary in thickness Type I cards usually memory cards are the thinnest 3 3 mm Type II cards such as modem and network cards are 5 0 mm thick And Type III PC Cards typically hard drives and CardBus Cards are the thickest at 10 5 mm The PC Card slots on the left side of...

Страница 61: ...s Before using a PC Card in the PC Card slots remove the slot protectors by following these steps 1 Pull out the eject lever that corresponds to the top slot and open it out 90 degrees See Removing a PC Card in this chapter for more on using the eject lever 2 Press the eject lever to eject the PC Card slot protector inserted in that slot 3 Grasp the edges of the PC Card slot protector and slide it...

Страница 62: ...p insert the PC Card into the PC Card slot 2 Gently push the card into the slot until it is seated NOTE When the PC Card is inserted the PC Card eject lever pops out CAUTION Forcing a PC Card into the slot can damage the slot 3 Pull out the eject lever slightly and rotate it back down to position it flush with computer Inserting a PC Card ...

Страница 63: ...rs that it is safe to remove the card pull out the PC Card eject lever 1 that corresponds to the PC Card slot and open it out as shown 4 Push the eject lever in 2 to eject a PC Card 5 Grasp the card and remove it 3 The computer beeps twice to indicate card removal Removing a PC Card PC Card Software Windows 95 automatically configures plug and play cards For online PC Card information and help cli...

Страница 64: ...logo symbolizes PC Card compatibility with most Compaq computers PC Card Solution Logo Video Features You can enjoy Zoomed Video ZV capability in the bottom PC Card slot ZV capability means faster smoother decompression and playback of large video files You can also take advantage of MPEG capability MPEG PC Cards import movies stills and other commonly used video files into your computer NOTE If y...

Страница 65: ...and ensures a fully charged battery pack the next time you turn on the computer Keep the computer away from excessive moisture and temperature extremes Do not expose the computer to liquids or precipitation Remove the battery pack from the computer if the computer will not be used for an extended period more than two weeks Store the battery pack in a cool dry place when it is not in use To prevent...

Страница 66: ... another computer Take an extra backup copy of the data with you Remove the diskette from the diskette drive Disconnect the AC power cord from the computer Take the AC power cord or an extra fully charged battery pack with you Disconnect external equipment including cables from the computer Hand carry the computer in a protective case Do not check it with your luggage Do not close objects between ...

Страница 67: ...dem and cable for the country you ll be visiting Telephone line standards and modem protocols differ from country to country Shipping Guidelines Should you need to ship the computer follow these guidelines Safeguard your data before shipping by backing it up onto diskettes or tape media Be sure that diskettes or tapes are not exposed to electrical or magnetic impulses while stored or in transit Re...

Страница 68: ...ate computer problems effectively with authorized Compaq dealers or service providers Computer Setup gives you an overview of the computer s hardware configuration This utility also allows you to set custom features such as security options power conservation levels and startup preferences Diagnostics helps diagnose and troubleshoot computer problems prior to calling technical support Accessing Co...

Страница 69: ...orage related devices such as hard drive or diskette drive Input devices keyboard mouse or other input devices Network network adapter or other network related devices Audio sound properties and audio device settings Video monitor timeouts and video device resources Compaq Diagnostics Compaq Diagnostics utilities are preinstalled on the hard drive and accessed in the F10 utility You can also view ...

Страница 70: ...nostics Through F10 To access Diagnostics follow these steps 1 Restart the computer by clicking Shut Down from the Windows Start menu Or turn on the computer 2 Press F10 as soon as the cursor appears in the upper right corner of the screen IMPORTANT The cursor is displayed on the screen for about two seconds If you do not press F10 during this time you must restart the computer and try again 3 The...

Страница 71: ... can display print or save the information generated by Computer Checkup This information allows the service provider to reproduce the same environment on another computer for testing To run Computer Checkup follow these steps 1 Connect the AC power and use it with the computer during these procedures A low battery condition could initiate Hibernation and interrupt the program 2 Turn on only the e...

Страница 72: ...e test option menu a Quick Check Diagnostics Runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete b Automatic Diagnostics Runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors c Prompted Diagnostics A...

Страница 73: ...n display print or save the information Your Compaq authorized reseller or service provider may ask you to run this utility to assist in analyzing the system This information allows the service provider to reproduce the same environment on another computer for testing It is recommended that you run View System Information and have the printed results available before placing a call to Compaq Custo...

Страница 74: ...is information to help your Compaq service provider troubleshoot your system Preparing for a Technical Support Call If you cannot solve a problem using the troubleshooting tips in Chapter 10 you may need to call technical support To contact Compaq Customer Support see the Worldwide Telephone Numbers in Appendix A in this guide To receive the fastest possible solution when you call follow the instr...

Страница 75: ... the CONFIG SYS and AUTOEXEC BAT files Preparing the Computer for RemotePaq Support This utility is only available in certain geographical areas and requires a modem It allows your Compaq service provider to automatically run Diagnostics on your computer If requested to run RemotePaq by your Compaq service provider follow these steps 1 Turn on or restart the computer by sliding the power switch 2 ...

Страница 76: ...ftware problems It also explains several types of common messages that can be displayed on the screen Troubleshooting information is provided on the following pages for Battery PC Cards Diskettes diskette drive Pointing device Hard drive Power Hardware installation Printer Keyboard numeric keypad Display screen Memory Software Modem Monitor Sound ...

Страница 77: ...any times a message or prompt is displayed on the screen However a message does not necessarily mean that an error condition exists It may be nothing more than an information mes sage about what the computer is doing or a prompt reminding you to enter information or press a key The following list shows typical examples of information messages A number indicating the amount of memory in the compute...

Страница 78: ... may be helpful Battery Problems and Solutions Problem Possible Cause Solution Computer won t turn on when battery pack s are inserted and AC power is unplugged Battery pack s are discharged Connect the computer to an external power source and charge the battery pack s Computer beeped and battery light is blinking Battery charge is low or computer has entered a low battery condition Save any open ...

Страница 79: ... increase volume Battery charge light doesn t turn on Battery packs are already charged No action is necessary Battery pack won t fast charge Battery pack s were exposed to temperature extremes Allow time for the battery pack s to return to room temperature Battery pack s are at the end of their life Replace the battery pack s Battery pack s are already fully charged Use the battery pack s without...

Страница 80: ...rd is draining the battery Turn off or remove the external device when it is not in use Battery packs are warm to the touch after charging Warming occurs due to charging No action is required NOTE Store the battery pack in a cool dry place when not in use High temperatures reduce the life of the battery pack and cause it to lose its charge more quickly If you are storing the battery for less than ...

Страница 81: ...t Not enough space is left on the diskette Use a diskette with a larger capacity Diskette drive has been disabled Enable diskette drive through the Device Manager in the Systems icon on the Control Panel or through F10 setup Diskette is not formatted Format the diskette Diskette drive cannot read a diskette Wrong type of diskette is being used Use the type of diskette required by the drive Diskett...

Страница 82: ...ow battery condition and is now exiting from it Give the system time to restore the previously saved data to its exact state before Hibernation Hard drive error occurs Hard drive has bad sectors or has failed Run ScanDisk utility check the box Automatically fix Contact your Compaq authorized service provider Newly installed hard drive does not work Hard drive is not seated properly Turn off and un...

Страница 83: ...rivers are necessary If so install the correct device drivers To view the status change drivers or change the configuration go to the Device Manager tab in the Systems icon on the Control Panel Click the plus sign next to the type of hardware then double click the hardware to view the device configuration Cables of new external device are loose or power cables are un plugged Ensure that all cables...

Страница 84: ...unction and embedded numeric keypad NumLock light will turn on External keyboard does not work Keyboard may not be securely connected or may be connected to the wrong external connector Ensure that the external keyboard is securely connected to the external keyboard connector Keyboard and pointing device are locked You initiated QuickLock Enter your power on password to exit QuickLock NOTE If NumL...

Страница 85: ...are installed incorrectly Ensure that the memory expansion boards have been installed correctly Out of Memory message is displayed on the screen or insufficient memory error occurs during operation System ran out of memory for the application Check the application documentation for memory requirements and add more memory if needed Install additional memory Too many terminate and stay resident TSR ...

Страница 86: ...erties page click Dialing Properties 3 From the My Location tab of the Dialing Properties page check the box labeled This location has call waiting Then select 70 70 or 1170 from the drop down list to disable call waiting for your dialing area Hibernation was initiated or a low battery condition occurred Restart the communications software to restore the original modem settings after exiting Hiber...

Страница 87: ...t your local phone company or building manager Phone is connected to a digital PBX jack Plugging the modem into a digital line will result in no dial tone and may cause permanent damage to the modem from excessive current Reconnect the modem cable to an analog phone jack then reestablish connection The modem is not responding to commands from the computer keyboard Verify the modem and computer are...

Страница 88: ...K implementation The internal 56Kbps modem supports K56Flex Information about ISPs Internet service providers that supports K56Flex may be found on the portable web site at www compaq com This site also contains information about updates that may be available for the 56K code in your modem The phone line used does not support 56K implementation The 56K protocol requires that the phone line used mu...

Страница 89: ...is supported For example if you are in Hong Kong there are two variants for K56Flex supported The modem will default to the most prevalent one If you are unable to make any connection above 33 6Kbps you may need to change to the alternate type To do this visit the portable web site at www compaq com for instructions The web site will also include updates that may be available for the 56K code in y...

Страница 90: ... To do so complete the following steps 1 Turn off the monitor 2 Turn off the computer 3 Disconnect the monitor signal cable from the computer 4 Turn on the monitor and allow it to warm up for one minute 5 The screen should be white A narrow black border may also appear on the left and right sides of the monitor screen Either condition indicates that the monitor is working properly ...

Страница 91: ... is not fully inserted into the slot or is not inserted properly Ensure the card is inserted in the correct orientation or remove and reinsert Fax modem PC Card does not work You are trying to access the card using the wrong COM port Right click My Computer on the Windows desktop Left click Properties then Device Manager and double click Port Settings to view the COM port settings Telephone cord i...

Страница 92: ...e keyboard by pressing Ctrl Esc Use the arrow keys to get to Settings then Control Panel and press Enter Use arrow keys to select the System icon and press Enter Use the arrow keys to access Device Manager Use the Tab key to get to the computer icon and the arrow keys to select the mouse Press the right arrow to access the hardware Tab to the Properties button and press the Space bar Use the right...

Страница 93: ...g device access the Start menu via the keyboard by pressing Ctrl Esc Use the arrow keys to get to Settings then Control Panel and press Enter Use arrow keys to select the Mouse utility Double click the icon and follow the directions on the screen Cursor skips or moves abnormally when using a pointing device Connectors are loose or device drivers or missing Check device connections device drivers a...

Страница 94: ...pack s may be defective Remove battery pack s insert another battery pack and turn on computer again Computer beeped and battery charge indicator is blinking Computer has entered a low battery condition Immediately save any open files Then do one of the following Connect the computer to an external power source to charge the battery pack s Initiate Hibernation to completely halt the drain on the b...

Страница 95: ... screen Printer that is set up for a network is not connected to the network Connect the printer to the network Printer cable is too long unshielded or defective Replace the cable Printer is offline Paper tray is empty Fill the paper tray with paper Set the printer to online Printer prints garbled information Correct printer driver is not installed Double click the Printers icon on the Control Pan...

Страница 96: ...ou may have a screen blanking utility installed Press any key and or enter your password Brightness contrast needs adjusting Use the hotkeys to adjust the brightness contrast NOTE On models with color TFT displays contrast is not applicable Screen has overheated If computer is in direct sunlight move it and allow it to cool off Screen is blank and the power suspend indicator is blinking System is ...

Страница 97: ...ter back on Computer screen is blank and the screen on an external monitor displays information External monitor was turned on before the computer was turned on Press the Fn F4 hotkeys to display information on the computer display press the hotkeys again to display information simultaneously Screen is blank and keyboard is locked QuickLock and QuickBlank were initiated Type your power on password...

Страница 98: ...fter you turn it on This is normal it indicates successful completion of the POST No action is required Computer does not beep after the Power On Self Test POST System beeps are turned down Use the volume control on the keyboard or Fn F5 hotkeys and the arrow keys to turn up the volume Servicing the Computer To get help from Compaq Customer Support or to find a Compaq authorized reseller or servic...

Страница 99: ...10 24 Troubleshooting ...

Страница 100: ...chnical support in analyzing system configuration and diagnostic problems or troubleshooting Customer Support Numbers Information on service and support programs including warranty product catalogs and white papers PaqFax Numbers Automatic facsimile response system for technical and product specific information that is transmitted to any fax machine PaqFax is available 24 hours a day NOTE Telephon...

Страница 101: ... Fax FaxPaq QuickLine Ordering Backup Software Ordering Backup Software Fax 32 32 32 32 32 32 32 32 2 716 95 11 2 716 96 96 2 716 95 85 2 725 22 13 2 716 96 99 2 716 95 92 2 716 96 78 2 716 96 79 Brazil General Information 55 11 246 7866 Canada General Information Technical Support Customer Support Ordering Backup Software Battery Pack Recycling 1 905 707 1715 1 800 OKCOMPAQ 1 800 652 6672 1 800 2...

Страница 102: ...chnical Support 45 45 45 90 45 90 45 90 45 45 Finland General Information Technical Support QuickLine BBS 358 358 0 615 599 9800 206 720 0 6155 9870 France General Information Technical Support 33 33 1 41 33 41 33 1 41 33 44 55 Germany 0 12 DM 2 sec or 3 60 DM min Menu Selection Notebook Hotline 0190 88 80 80 0190 88 80 82 0 48 DM min QuickLine FaxPaq 0180 5 21 21 18 0180 5 21 21 19 Hong Kong Gene...

Страница 103: ...pport Ordering Backup Software FaxStation 0120 101 589 0120 101 589 0120 505 589 0120 250 589 81 3 5402 0991 Korea General Information Technical Support 82 2 3470 07001 82 2 523 3575 82 082 902 77774 Malaysia General Information Technical Support 603 717 1188 603 718 1636 Mexico General Information Technical Support PaqFax 525 229 7900 525 229 7910 525 229 7920 Netherlands General Information Cust...

Страница 104: ...1 351 1 4120132 1 4120132 Singapore General Information Customer Support Center PaqFax 65 753 6688 65 750 3030 65 750 4514 South Africa General Information Technical Support 27 11 728 6999 27 11 728 6999 Spain General Information Technical Support 34 34 1 640 1500 1 640 1302 Sweden General Information Technical Support PaqFax hämtfax QuickLine BBS 46 46 46 46 8 703 5240 8 703 5240 8 703 5225 8 703...

Страница 105: ...neral Information 97 14 818100 United Kingdom General Information FaxPaq QuickLine Bulletin Board 0990 134456 0181 332 3550 0181 332 9499 United States General Information Technical Support Customer Support PaqFax Download Facility modem access only Ordering Backup Software Battery Pack Recycling 1 800 345 1518 1 800 OKCOMPAQ 1 800 652 6672 1 800 345 1518 1 800 345 1518 Option 1 1 713 518 1418 1 8...

Страница 106: ...ot occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipm...

Страница 107: ...n Community Compliance with these directives implies conformity to the following European Norms EN55022 CISPR 22 Radio Frequency Interference EN50082 1 IEC801 2 IEC801 3 IEC801 4 Electromagnetic Immunity EN60950 IEC950 Product Safety EN61000 3 2 IEC1000 3 2 Power Line Harmonics Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regu...

Страница 108: ...th a lithium battery powered Real Time Clock circuit There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated Do not attempt to recharge the battery disassemble it or immerse it in water or dispose of it in fire Replacement is to be done by Authorized COMPAQ Service Provider using the COMPAQ spare designated for this product For more informati...

Страница 109: ...roper disposal please use the public collection system or return them to Compaq your authorized Compaq Partners or their agents Regulatory Agency Identification Numbers The following Compaq approved options have been evaluated for use with your computer These Compaq approved options can be identified by their assigned series numbers that are listed below To ensure continued reliable and safe opera...

Страница 110: ...and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s in...

Страница 111: ... 45 0 04 Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can ...

Страница 112: ... 3 7 when exiting Suspend 2 4 C CD ROM drive upgrading 5 4 using 5 4 Compaq Customer Support before you call 9 7 fax service A 1 RemotePaq via modem 9 8 worldwide telephone numbers A 1 Compaq Customer Support locating 10 20 Compaq Diagnostics accessing 9 3 Compaq Utilities menu accessing 9 3 components bottom 1 6 display and left side 1 2 rear 1 5 right side 1 3 computer airport security devices 8...

Страница 113: ...hard drive diagnostics 9 6 hard drive light 1 7 problems 10 7 removing 10 7 hardware installation problems with 10 8 Hibernation 2 4 benefits 2 5 disabling 2 8 exiting 2 6 initiating 2 5 system initiated 2 4 2 5 hotkeys 1 9 battery conservation 2 7 battery gauge 3 3 battery gauge utility 1 9 brightness control 1 9 contrast control 1 9 power management 1 9 QuickBlank QuickLock 1 9 switching display...

Страница 114: ... turn off 2 2 power conservation See energy efficiency measures power management hotkeys 1 9 power management utility features 2 6 power on password changing or deleting 4 3 establishing 4 2 Power On Self Test POST 9 3 printer diagnostics 9 6 problems 10 17 self test 10 17 problem solving See troubleshooting processor diagnostics 9 6 programmable keys assigning 1 11 location 1 11 purpose 1 11 Q qu...

Страница 115: ...er Checkup TEST timeouts setting 2 8 when to use 2 8 touchpad cleaning 1 12 customizing 1 12 using 1 11 travel guidelines 8 2 troubleshooting battery pack 10 3 checklist 10 2 diskette diskette drive 10 6 display screen 10 18 hard drive 10 7 hardware installation 10 8 interpreting screen messages 10 2 memory 10 10 minor problems 10 3 modem 10 11 monitor self test 10 13 numeric keypad 10 9 PC Card 1...

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