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Compaq.com - Compaq Presario Maintenance and Service Guide - 4900, 5000, & 5100 Series

United States     December 9, 2002 

 

Maintenance and Service Guide

Compaq Presario 4900, 5000, & 5100 Series Computers

Product 

Description

Troubleshooting

Illustrated Parts 

Catalog

Removal & 

Replacement 

Procedures

Jumper & Switch 

Information

Specifications

See the 

Notice

 for copyright and trademark information, and the 

Preface

 for symbol 

conventions and Technician Notes. 

Download ZIP file of complete MSG onto local hard drive.

This MSG will be periodically maintained and updated as needed. 

To report a technical problem, contact your Regional Support Center or IM Help Center.

 

 

privacy statement
legal notices

http://h18000.www1.hp.com/athome/support/msgs/4951/index.html [12/9/2002 5:15:09 PM]

Содержание 5000 - Professional - 32 MB RAM

Страница 1: ...arts Catalog Removal Replacement Procedures Jumper Switch Information Specifications See the Notice for copyright and trademark information and the Preface for symbol conventions and Technician Notes...

Страница 2: ...t prior written consent from Compaq Computer Corporation 1998 Compaq Computer Corporation All rights reserved Compaq Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows ar...

Страница 3: ...horized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the...

Страница 4: ...ly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board compopnents Power supply Front bezel Instant On button board Creativity Action Center REMOVA...

Страница 5: ...original shipping containers Avoid dropping drives from any height onto any surface Handle drives on surfaces that have at least one inch of shock proof foam Always place drives PCB assembly side dow...

Страница 6: ...mbly process it could cause damage to the unit Compaq strongly recommends that all screws removed during the disassembly process be kept with the part that was removed then returned to their proper lo...

Страница 7: ...Power supply Front bezel Instant On button board Creativity Action Center REMOVAL REPLACEMENT Preparation for Disassembly To prepare the computer for removal and replacement procedures complete the fo...

Страница 8: ...ic discharge Service considerations Preparation for disassembly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board components Power supply Front b...

Страница 9: ...sembly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board Power supply Front bezel Instant On button board Creativity Action Center REMOVAL REPLAC...

Страница 10: ...tion for disassembly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board Power supply Front bezel Instant On button board Creativity Action Center...

Страница 11: ...mputers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board Bracket continued...

Страница 12: ...Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board Bracket continued 6 Disconnect the serial port cable top and the cr...

Страница 13: ...eries Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board Bracket co...

Страница 14: ...omputers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Removing the System Board Bracket continued...

Страница 15: ...Guide Compaq Presario 4900 5000 5100 Series Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMEN...

Страница 16: ...d 10 Slide the system board bracket back at an angle lining up the pins in the top and bottom with the hinge opening then pull the system board bracket out of the chassis END OF SEQUENCE To replace th...

Страница 17: ...Series Personal Computers Adherence to the procedures and precautions described in this section is essential for safe and proper service Electrostatic discharge Service considerations Preparation for...

Страница 18: ...mbly Mass storage devices System board components Power supply Front bezel Instant On button board Creativity Action Center REMOVAL REPLACEMENT Serial Port Cable Assembly 1 Perform preparation procedu...

Страница 19: ...tch Information Specifications DISASSEMBLY SEQUENCE Electrostatic discharge Service considerations Preparation for disassembly Serial number Hood Fax modem System board bracket Serial port assembly Ma...

Страница 20: ...per Switch Information Specifications 3 5 Diskette Drive 3 5 Hard drive 5 25 Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL REPLACEMENT Mass Storage Devices 3 5 Hard Dr...

Страница 21: ...g Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass storage devices 3 5 Hard Drive continued 4 Remove the two screws from the top of the h...

Страница 22: ...arts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices 3 5 Hard Drive continued 6 Remove the four screws at the bottom of the hard drive bra...

Страница 23: ...drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL REPLACEMENT Mass Storage Devices 5 25 Hard Drive There are seven steps in this sequence 1 Perform preparation procedures 2 Rem...

Страница 24: ...Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices 5 25 Hard Drive 6 Remove the four screws from the sides of the hard drive 7 Lift the...

Страница 25: ...ive Zip drive Mass storage devices index page l REMOVAL REPLACEMENT Mass Storage Devices CD or DVD Drive NOTE Click here to see how to remove a CD or DVD that has jammed in the drive To remove the CD...

Страница 26: ...l Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices CD or DVD Drive continued 6 Remove the four screws from the sides of the CD or DVD drive 7 Pull the CD o...

Страница 27: ...rd drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL REPLACEMENT Mass Storage Devices Zip Drive There are eight steps in this sequence 1 Perform preparation procedures 2 Remove...

Страница 28: ...5000 5100 Series Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Zip...

Страница 29: ...4900 5000 5100 Series Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Device...

Страница 30: ...witch Information Specifications 3 5 Diskette drive 3 5 Hard drive 5 25 Hard drive CD or DVD drive Zip drive Mass storage devices index page l REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive T...

Страница 31: ...Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive continued 4 Remove the screw holding the diskette drive...

Страница 32: ...Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Mass Storage Devices Diskette Drive continued 5 Remove the four screws from the sides of the diskette drive bracket to...

Страница 33: ...tatic discharge Service considerations Preparation for disassembly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board components Power supply Fron...

Страница 34: ...lposts Memory module Video memory Battery System board Heat sink clip I O panel Cache System board components index page l REMOVAL REPLACEMENT System Board Components Removing the Cache 4910 Model onl...

Страница 35: ...osts Memory module Video memory Battery System board Heat sink clip I O panel Cache System board components index page l REMOVAL REPLACEMENT System Board Components I O Panel 1 Perform preparation pro...

Страница 36: ...onents index page l REMOVAL REPLACEMENT System Board Components Removing the Heat Sink Clip on selected models 1 Perform preparation procedures 2 Remove the hood 3 Remove the fax modem 4 Remove the sy...

Страница 37: ...REMOVAL REPLACEMENT System Board Components System Board 1 Perform preparation procedures 2 Remove the hood 3 Remove the fax modem 4 Remove the system board bracket 5 Remove the processor 6 Remove th...

Страница 38: ...he System board components index page l REMOVAL REPLACEMENT System Board Components Battery 1 Perform preparation procedures 2 Remove the hood 3 Remove the fax modem 4 Remove the system board bracket...

Страница 39: ...memory Battery System board Heat sink clip I O panel Cache System board components index page l REMOVAL REPLACEMENT System Board Components Video Expansion Module 1 Perform preparation procedures 2 R...

Страница 40: ...posts Memory module Video memory Battery System board Heat sink clip I O panel Cache System board components index page l REMOVAL REPLACEMENT System Board Components Memory Module DIMM 1 Perform prepa...

Страница 41: ...I removal replacement procedure To see how to remove replace the processor from a 4900 Series board click this link AMD K6 1 Perform preparation procedures 2 Remove the hood 3 Remove the fax modem 4 O...

Страница 42: ...he Pentium II processor 6 If necessary open the top lever of the heat sink clip to release the heat sink 7 Push in the release tabs on the ends of the processor goalposts 8 Unplug the processor from t...

Страница 43: ...mper Switch Information Specifications Processor goalposts Memory module Video memory Battery System board Heat sink clip I O panel System board components index page l REMOVAL REPLACEMENT System Boar...

Страница 44: ...EMOVAL REPLACEMENT System Board Components Processor 4900 Series 1 Perform preparation procedures 2 Remove the hood 3 Remove the fax modem 4 Open the system board bracket 5 Locate the AMD K6 processor...

Страница 45: ...ard bracket Serial port assembly Mass storage devices System board components Power supply Front bezel Instant On button board Creativity Action Center REMOVAL REPLACEMENT Power Supply 1 Perform prepa...

Страница 46: ...vice considerations Preparation for disassembly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board Power supply Front bezel Instant On button boar...

Страница 47: ...ns Preparation for disassembly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board Power supply Front bezel Instant On button board Creativity Acti...

Страница 48: ...arge Service considerations Preparation for disassembly Serial number Hood Fax modem System board bracket Serial port assembly Mass storage devices System board Power supply Front bezel Instant On but...

Страница 49: ...Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications REMOVAL REPLACEMENT Creativity Activity Center continued 7 Remove the screws holding the Creativity Action Cente...

Страница 50: ...Information Specifications TROUBLESHOOTING INDEX PAGE Clearing CMOS Power On Self Test POST Configuration Preparing the computer Setup Accessing Compaq utilities options Diagnostic error codes Troubl...

Страница 51: ...disable the password and allow the computer to be operated The board shown is one used for the 5000 5100 Series computers If you have a 4900 Series computer click the link for the correct board and C...

Страница 52: ...ory not working or not configured properly 1 Replace the memory modules 2 Replace the system board Failing Bits nnn nnn is a map of the bits at the RAM address which failed the memory test 1 Run Setup...

Страница 53: ...ting and sets custom features Setup recognizes a new internal component or an external device and automatically updates the configuration screens Use the Setup utility to Modify settings for audio sto...

Страница 54: ...n the computer off and connect the keyboard 2 Replace the keyboard and retest 3 Replace the system board and retest 302 xx Keyboard long test failed 303 xx Keyboard LED test 8042 self test failed 304...

Страница 55: ...Mode command 1750 x Fixed Disk 0 failed Identify command 1751 x Fixed Disk 1 failed Identify command 1760 x Fixed Disk 0 does not support Block Mode 1761 x Fixed Disk 1 does not support Block Mode 179...

Страница 56: ...en push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the CD CD drive devices are not detected Power cycle delay After turning the computer off wait 30 se...

Страница 57: ...ected to a power source Computer does not automatically display the date and time The real time clock RTC battery may need to be replaced Click here for replacement procedures Computer does not beep d...

Страница 58: ...um Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m This number will increase if more bays slots are occupied ATI 3 D RagePro Video Memory Resolution Colors Vertical Ref...

Страница 59: ...Controller 2 0E2 0E3 DDC2 Registers 0E4 0E5 Master I2C Interface 0E7 0E9 Unused 0EA Ultra I O Index Register 0EB Ultra I O Data Register 0EC 0EF Modem Configuration 0F0 0F1 Coprocessor Busy Clear Res...

Страница 60: ...vailable for option cards May use for UMBs 16 K 000EC000 000EFFFF 16 bit cacheable shadowable read only memory Not available for option cards 64 K 000F0000 000FFFFF System BIOS ROM shadow image 15 M 0...

Страница 61: ...VAC cold start 80 A at 264 VAC cold start Holdup Time 16 ms from zero crossing at 120 VAC 16 ms from zero crossing at 240 VAC General Specifications Full Output Rating To 122 F and 5 000 ft To 90 F an...

Страница 62: ...supply Diskette drive Hard drives DVD drive CD drives Mouse Fax modem Zip drive l SPECIFICATIONS Diskette Drive Diskettes Size in 3 5 8 89 cm High Density MB 1 44 Low Density KB 720 Light Green Height...

Страница 63: ...0 2 5 12 0 24 0 Disk Rotational Speed RPM 4000 4490 4000 4000 Cylinders Physical Logical 11490 8306 7855 13446 11490 12459 11490 15574 Data Heads Physical Logical 2 15 8 15 3 15 4 16 Sectors per Trac...

Страница 64: ...udio Mode 2 Form 1 and 2 Single and Multiple Session Block Size CD ROM Mode 0 CD ROM Mode 1 CD ROM Mode 2 DVD 2352 bytes 2352 2340 2336 2048 bytes 2352 2340 2336 2048 bytes 2048 bytes Center Hole 15 m...

Страница 65: ...andom Full Stroke 85 ms 145 ms Audio Output Level Line Out Headphone 0 8 V RMS at 10 kW 0 6 V RMS at 32 W Cache Buffer 256 KB Data Transfer Rate Sustained Burst Mode 1 2062 KB sec single 4800 KB sec 3...

Страница 66: ...Dimensions U S Metric Height Length Width 1 22 in 3 94 in 2 21 in 3 1 cm 10 cm 5 6 cm Weight 2 9 oz 85 g Base Resolution 400 DPI Tracking Speed maximum 10 in sec 25 cm sec Temperature Operating Storag...

Страница 67: ...ll 103 V 90 K56Flex V 34 V 32terbo V 32bis V 32 V 22bis V 22 V 21 Bell 212A Bell 103 Error Correction V 42bis V 42 LAPM and MNP 2 5 V 42 LAPM and MNP 2 4 V 42bis V 42 LAPM and MNP 2 5 Fax V 17 14 4 kb...

Страница 68: ...drive CD drives Mouse Fax modem Zip drive l SPECIFICATIONS Zip Drive Total formatted capacity bytes 100 663 296 Sector size bytes 512 Total number of sectors 196 608 Number of reassignable spare secto...

Страница 69: ...ce and Service Guide Compaq Presario 4900 5000 5100 Series Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications JUM...

Страница 70: ...J4 Parallel port DSUB 25 pin J5 Serial DSUB 15 pin J6 USB USB connector J7 Video 15 pin VGA J8 Game DSUB 15 pin J9 Combined stacked connector Microphone in Mini stereo J3 Combined stacked connector S...

Страница 71: ...Designator Keyboard Miniature 6 pin J1 Mouse Miniature 6 pin J1 Parallel port DSUB 25 pin J2 Video 15 pin VGA J4 Serial port DB9 J7 Microphone in Mini stereo J6 Speaker out Mini stereo J5 Line in Mini...

Страница 72: ...on off JP2 on on off off on JP3 off off on on on JP4 off off off off off Not shipped in these configurations Connector information Function Description Reference Designator Keyboard Miniature 6 pin J...

Страница 73: ...es DVD drive CD drive Zip drive l JUMPER SWITCH INFORMATION Hard Drives Compaq Computer Corporation uses IDE hard disk drives that conform to two different device 0 device 1 implementations These are...

Страница 74: ...omputers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Zip drive l JUMPER...

Страница 75: ...000 5100 Series Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Z...

Страница 76: ...aq Presario 4900 5000 5100 Series Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications System boards Hard drives DV...

Страница 77: ...000 5100 Series Computers Home Product Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications System boards Hard drives DVD drive CD drive Z...

Страница 78: ...t Description Troubleshooting Illustrated Parts Catalog Removal Replacement Jumper Switch Information Specifications SPECIFICATIONS INDEX PAGE This section provides physical environmental and performa...

Страница 79: ...Catalog Removal Replacement Jumper Switch Information Specifications PRODUCT DESCRIPTION INDEX PAGE Models and model specific features CPU controls and lights Keyboard controls and lights Creativity A...

Страница 80: ...connectors Power cord set requirements FG PRODUCT DESCRIPTION Models and Model Specific Features NOTE All models are configured with 2MB 100MHz SGRAM video memory except the 5035 and some 5170 and 51...

Страница 81: ...features CPU controls and lights Keyboard controls and lights Creativity Action Center Rear CPU connectors Power cord set requirements FG PRODUCT DESCRIPTION CPU Controls and Lights 1 CD DVD load ejec...

Страница 82: ...ontrols and lights Keyboard controls and lights Creativity Action Center Rear CPU connectors Power cord set requirements PRODUCT DESCRIPTION Keyboard Controls and Lights Easy Access Internet Keyboard...

Страница 83: ...Parts Catalog Removal Replacement Jumper Switch Information Specifications Models and features CPU controls and lights Keyboard controls and lights Creativity Action Center Rear CPU connectors Power c...

Страница 84: ...rs This page is for 5000 and 5100 Series models For the 4900 Series rear connectors click the link Click here to jump to connector pin assignments 1 VGA monitor 2 Flat panel monitor select models 3 Pa...

Страница 85: ...ntry where the power cord set will be used 3 The power cord set must have a minimum current capacity of 10A and a nominal voltage rating of 125 or 250 volts AC as required by each country s power syst...

Страница 86: ...log Removal Replacement Jumper Switch Information Specifications Models and features CPU controls and lights Keyboard controls and lights Creativity Action Center Rear CPU connectors Power cord set re...

Страница 87: ...Specifications Models and features CPU controls and lights Keyboard controls and lights Creativity Action Center Rear CPU connectors Power cord set requirements l PRODUCT DESCRIPTION Keyboard Controls...

Страница 88: ...r Switch Information Specifications ILLUSTRATED PARTS CATALOG INDEX PAGE NOTE The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts System uni...

Страница 89: ...e Device Bracket Kit 1a 3 5 Inch Hard Drive Bracket 1b Secondary Drive Bracket 1c Diskette Drive Bracket 304234 001 2 Hood 304227 001 3 Chassis 317214 001 4 I O Panel and Label 170725 001 5 Option Slo...

Страница 90: ...iscellaneous Return kits Documentation software l ILLUSTRATED PARTS CATALOG Mass Storage Devices Description Spare Part Number 1 1 44 MB 3 5 Diskette Drive 304235 001 2 3 5 Hard Drive 3 2 GB 4 0 GB 6...

Страница 91: ...vices Cables Standard optional boards Fax modem Keyboards Monitors Miscellaneous Return kits Documentation software l ILLUSTRATED PARTS CATALOG Cables Description Spare Part Number Cable kit contains...

Страница 92: ...nd Optional Boards 5000 5100 Series 3rd board of 3 To see the 4900 series board or other 5000 5100 series boards click the appropriate link Description Spare Part Number 1 System Board with NIC withou...

Страница 93: ...oards Fax modem Keyboards Monitors Miscellaneous Return kits Documentation software l ILLUSTRATED PARTS CATALOG Standard and Optional Boards 4900 Series To see boards for the 5000 5100 series computer...

Страница 94: ...and 4900 series computers click on these links Either a Celeron or a Pentium II processor is provided as standard on this board Description Spare Part Number 1 System Board with NIC and FP monitor con...

Страница 95: ...S CATALOG Standard and Optional Boards 5000 5100 Series 2nd board of 3 Click these links to boards for the 4900 series and other boards in the 5000 5100 series computers Description Spare Part Number...

Страница 96: ...ional boards Fax modem Keyboards Monitors Miscellaneous Return kits Documentation software l ILLUSTRATED PARTS CATALOG Fax modem Two examples of the types of modem used are shown Your modem may differ...

Страница 97: ...pecifications System unit Mass storage devices Cables Standard optional boards Fax modem Keyboards Monitors Miscellaneous Return kits Documentation software ILLUSTRATED PARTS CATALOG Keyboards Descrip...

Страница 98: ...shown Back leg 340615 001 341043 001 341044 001 2 Compaq Presario MV monitors speakers not shown MV400 North America Northern Hemisphere Southern Hemisphere 326902 001 326902 022 326902 B34 MV500 Nort...

Страница 99: ...buns 320662 001 Return kit with packing Compaq Presario V510 monitor 295627 001 Return kit with packing Compaq Presario V410 monitor 210545 001 Return kit with packing Compaq Presario 1525 monitor 24...

Страница 100: ...System unit Mass storage devices Cables Standard optional boards Fax modem Keyboards Monitors Miscellaneous Return kits Documentation software l ILLUSTRATED PARTS CATALOG Miscellaneous Parts Descripti...

Страница 101: ...many Italy Norway Netherlands Spain Sweden Switzerland UK Windows 98 320892 381 320892 201 320892 081 320892 051 320892 041 320892 161 320892 091 320892 331 320892 071 320892 101 320892 311 320892 031...

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