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Table of Contents
dSPEC
and
Resyn Network Overview
.................................................................................................................................................. 3
Direct ...................................................................................................................................................................................................... 3
Indirect ................................................................................................................................................................................................... 3
Remote .................................................................................................................................................................................................. 3
Network Tips
.............................................................................................................................................................................................. 4
IP Address Tips .................................................................................................................................................................................. 4
Ethernet Cable Tips .......................................................................................................................................................................... 4
Troubleshooting Connections
............................................................................................................................................................... 5
dSPEC(s) do not appear in Resyn.................................................................................................................................................. 5
Resyn reports a socket error while connecting. ..................................................................................................................... 5
Resyn recommends a firmware upgrade when trying to connect. .................................................................................. 5
Resyn reports a dSPEC address is not finalized. .....................................................................................................................6
Resyn reports a dSPEC is not on the local network. ..............................................................................................................6
Resyn reports device already connected. .................................................................................................................................6
Resyn disconnected from a dSPEC or the network. ...............................................................................................................6
Resyn received an error response and disconnected from a dSPEC. ...............................................................................6
I forgot my dSPEC Password. .........................................................................................................................................................6
Suggested Steps for Troubleshooting
................................................................................................................................................ 7
1.
Try to connect ............................................................................................................................................................................ 7
Load and Connect vs. Store and Connect .............................................................................................................. 7
Load and Connect .......................................................................................................................................................... 7
Store and Connect .........................................................................................................................................................9
2.
Click Refresh in Resyn ........................................................................................................................................................... 10
3.
Verify Ethernet cable connections .................................................................................................................................... 11
4.
Verify dSPEC power connections and heartbeat .......................................................................................................... 11
5.
Cycle power on the dSPEC(s) (turn off amps first) ...................................................................................................... 11
6.
Restart Resyn .......................................................................................................................................................................... 12
7.
Restart the Resyn computer ............................................................................................................................................... 12
8.
Verify IP Addresses ................................................................................................................................................................ 12
Verify Windows IP Address Configuration .......................................................................................................... 13
Verify dSPEC IP Address Configuration ................................................................................................................ 14
9.
Reset the appropriate Windows Network Connection .............................................................................................. 14
Temporarily turn off or disable the Windows wireless adapter
............................................................................................. 15
10.
Verify a Windows VPN connection is not acting as the default gateway ........................................................... 16
11.
Temporarily turn off all Windows security software and firewalls ..................................................................... 17
12.
Temporarily run in Windows in Safe Mode with Networking ................................................................................. 17
13.
Verify Windows Security and Firewall Settings........................................................................................................... 17
Firewall Settings .......................................................................................................................................................... 18
14.
Verify Windows Power Options ......................................................................................................................................... 18
15.
Check for Updates in Resyn ................................................................................................................................................ 19
16.
Upgrade dSPEC Firmware .................................................................................................................................................... 19
17.
Verify the Resyn Computer Meets Minimum Requirements .................................................................................. 20
18.
Contact Community .............................................................................................................................................................. 20
