Command Communications ComSwitch 8500-t Скачать руководство пользователя страница 21

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Troubleshooting

Why are fax calls being transferred to my telephone and/or answering machine?

See "

Answering incoming calls

" for transferring instructions.

Why can't I receive faxes when I'm away from the CS8500-t (when an answering machine is
connected to the CS8500-t)?

Check the following settings and procedures:

Instruct callers to press

to send a fax.

Set your fax to answer on the lowest number of rings.
Set your answering machine to answer on 2 - 4 rings.

The LED doesn't light on the CS8500-t, what should I do?

Check your power connection.

If power is connected properly, make sure that you are using a 12 volt AC
power adapter.

Verify that the phone line is properly connected to the LINE IN port.

CS8500-t Operator’s Guide

Содержание ComSwitch 8500-t

Страница 1: ...Customer Service 1 800 288 6794 for U S and Canada Customer Service E mail ccitech commandcom net ...

Страница 2: ......

Страница 3: ... Programming 11 Hearing Impaired Instructions 11 Hearing User Instructions 12 Operation 12 Single Line Operation 12 Placing an Outbound Call Using the CS8500 t 12 Answering Incoming Calls 13 Answering Calls with an Answering Machine 13 Turn ANS MACHINE to FAX Transfer ON 14 Turn ANS MACHINE to FAX Transfer OFF 14 Receiving a TTY TDD Call 15 Distinctive Ring Compatibility 15 Turn Distinctive Ring D...

Страница 4: ...ins illuminated indicating its ON status 1 To connect a TTY TDD device plug one end of a modular line cord into the TTY TDD port on the CS8500 t Plug the other end to the line port of the TTY TDD 2 To connect an answering machine plug one end of a modular line cord into the ANS MACHINE port on the CS8500 t Plug the other end to the line port of the answering machine 3 To connect a phone plug one e...

Страница 5: ...Waiting beep tone Call Forwarding If Call Forwarding is activated the CS8500 t cannot process calls on that line We recommend that you disconnect service for Call Forwarding Phone Company Voice Mail This service is compatible with the CS8500 t if used in conjunction with the phone company s Distinctive Ring service service activation required See Voice Mail and Distinctive Ring setup pages 15 16 P...

Страница 6: ... Remote diagnostic system Y Credit Card Authorization Terminal Y Time and attendance system Y Security alarm and monitoring system Y Flow monitoring system Y Point of sale terminal Basic Operation The CS8500 t is flexible and easy to use When a call is received by the CS8500 t the call is answered with a voice announcement for voice callers instructing them to hold while the call is being transfer...

Страница 7: ...S8500 t works with either of these systems Simply follow the appropriate installation instructions provided in Installation on a KSU PBX Installation Ports on the CS8500 t The rear panel of the CS8500 t includes five 5 modular ports and a power input port as shown 1 Connect the provided 2 wire modular line cord from a standard telephone wall jack to this port 2 Connect your single line telephone a...

Страница 8: ...ling Connecting the CS8500 t This section explains how to install the CS8500 t in most phone configurations that appear in a home or office You can install the CS8500 t into one of the following phone configurations Y 1 or 2 line telephones see pages 6 9 Y KSU PBX Installation see pages 9 10 To perform the installation procedures you may need the following equipment Extension cords required if the...

Страница 9: ... a complete installation for a single line telephone connection While the connections to the telephone wall jack may be different for other types of phone systems the connections to the CS8500 t remain the same for all phone configurations CS8500 t Operator s Guide 6 ...

Страница 10: ...nect a TTY TDD device plug one end of a modular line cord into the TTY TDD port on the CS8500 t Plug the other end to the line port of the TTY TDD 2 To connect an answering machine plug one end of a modular line cord into the ANS MACHINE port on the CS8500 t Plug the other end to the line port of the answering machine 3 To connect a phone plug one end of a modular line cord into the PHONE port on ...

Страница 11: ...After all changes have been entered press again to end programming mode the FAX LED will turn off 8 Hang up the phone Turn Caller ID OFF 1 Plug a single line tone telephone into the PHONE port of the CS8500 t 2 Pick up the telephone handset the PHONE LED will light Unplug power then plug back in 3 The FAX port LED will light to indicate access in the programming mode 4 Press the TTY TDD LED will f...

Страница 12: ...on both three way adapters KSU PBX Installation A telephone system is common in a medium or large office arrangement in which calls are coming in on 2 or more telephone lines and can be routed to any number of extensions The system typically has features like call holding music on hold conference calling and intercom paging 9 CS8500 t Operator s Guid ...

Страница 13: ...ne wiring to complete this installation If you have any questions or are not confident that you can complete this installation procedure contact a professional installer For further help contact Customer Service at TTY TDD 1 888 323 0714 or 303 873 7477 VOICE 1 800 288 6794 M F 7 5 MST or FAX 303 792 0855 Do not plug the CS8500 t into a telephone system phone jack You may damage your telephone sys...

Страница 14: ...ture speed dial memory position or by the operator pressing the fax machine s start button after the number is dialed For best results callers should have your fax number programmed into their fax machine s speed dial memory Programming Hearing Impaired Instructions 1 Plug a single line tone telephone into the PHONE port of the CS8500 t 2 Pick up the telephone handset the PHONE LED will light 3 Un...

Страница 15: ...g an Outbound Call Using the CS8500 t You can place an outbound call from the PHONE port unless another port is in use If another port is in use you will hear a busy signal when you attempt to place a call If the line is clear when the calling device goes off hook you will hear dial tone and can place the call normally During an outbound call you can also receive a transmission from someone that i...

Страница 16: ...X port press from a touch tone phone 3 To transfer calls to the TTY TDD port press from a touch tone phone Answering Calls with an Answering Machine If using an answering machine the caller can leave a message and or transfer their call to the FAX or TTY TDD port We recommend that you use your answering machine announcement message to provide callers with instructions for transferring their calls ...

Страница 17: ...nowledging your changes Enter additional changes if desired 6 Press again to end programming mode the FAX port LED will turn off 7 Hang up the phone With this feature turned ON the CS8500 t will monitor the line for 30 seconds after the answering machine answers a call If the answering machine disconnects during this time the call will automatically transfer to the FAX To accommodate these timing ...

Страница 18: ...amming mode the FAX LED will turn off 6 Hang up the phone Distinctive Ring Compatibility When you add a second or third phone number to your single line the CS8500 t works smoothly to process calls without access codes or transfer tones The phone company s Distinctive Ring is offered in most areas across the U S Phone companies offer this service under various names Check with your local phone com...

Страница 19: ... 4 The FAX LED will light to indicate you are in the programming mode 5 Press the TTY TDD LED will flash three times acknowledging your changes 6 Enter all other additional changes if desired 7 Press again to end programming mode the FAX LED will turn off 8 Hang up the phone Contact Customer Service at 303 792 0870 toll free 1 800 288 6794 or visit our Web site at www commandcommunications net for...

Страница 20: ...d programming mode the FAX port LED will turn off 8 Hang up the phone Two Burst Ring to FAX Port and Three Burst Ring to TTY TDD Port 1 Plug a single line touch tone telephone into the PHONE port of the CS8500 t 2 Pick up the telephone handset the PHONE LED will light 3 Unplug power then plug back in 4 The FAX LED will light to indicate you are in the programming mode 5 Press the TTY TDD port will...

Страница 21: ...500 t Check the following settings and procedures Instruct callers to press to send a fax Set your fax to answer on the lowest number of rings Set your answering machine to answer on 2 4 rings The LED doesn t light on the CS8500 t what should I do Check your power connection If power is connected properly make sure that you are using a 12 volt AC power adapter Verify that the phone line is properl...

Страница 22: ...ter listed below to obtain a return material authorization number RMA 4 Mail the above prepaid and insured to the warrantor at UNITED STATES Command Communications Inc 7025 South Fulton Street 120 Englewood CO 80112 1 800 288 6794 303 792 0870 Fax 303 792 0899 Command Communications Inc cannot be held responsible for any loss or damage in transit Customer Service 1 800 288 6794 Customer Service E ...

Страница 23: ...int with the FCC if you believe it is necessary The telephone company may make changes in the telephone network Should these changes affect the CS 8500 t the telephone company must notify you in writing to enable you to maintain uninterrupted service If you need to order a modular jack from the telephone company request either a USOCRJ11C or a USOCRJ13C FCC Rules Part 15 Computing Devices Note Thi...

Страница 24: ...ommandcom net Customer Service 800 288 6794 for U S and Canada Monday through Friday 8 00am 5 00pm Mountain Time COMMAND COMMUNICATIONS the Arrow logo and ComSwitch are registered trademarks of Command Communications Inc Englewood CO 80112 2002 Command Communications Inc All rights reserved Printed in U S A AC032102kr MN071 ...

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