Answering Incoming Calls
When the CS8500-t answers a call and does not detect any signal, the call will be routed to the ANS.
MACHINE or PHONE port.
NOTE:
Extension phones not connected directly to the CS8500-t will ring only 1 time when the CS8500-t
answers the call (2 times if Caller ID is turned ON).
You can answer incoming calls from an extension phone or from a phone device connected to the ANS.
MACHINE or PHONE port. You can then conduct the call normally, for as long as you like.
1.
If, after answering a call, you hear silence on the line, the call is likely coming from a fax that does
not produce a CNG tone. Simply transfer the call to the FAX port by entering
from
a touch-tone phone.
2.
To transfer a manual fax call to the FAX port, press
from a touch-tone phone.
3.
To transfer calls to the TTY/TDD port, press
from a touch-tone phone.
Answering Calls with an Answering Machine
If using an answering machine, the caller can leave a message and/or transfer their call to the FAX or
TTY/TDD port.
We recommend that you use your answering machine announcement message to provide callers with
instructions for transferring their calls. Following is a sample announcement message that you may wish
to use:
"Hello, this is ________. If you wish to send a fax, press
on your touch-tone phone, or
leave a message at the tone. If you wish to reach the TTY, please call from your TTY machine.
NOTE:
Callers cannot transfer a call to the FAX port from a pulse dialing phone.
NOTE:
FAX calls that do not produce a CNG tone will transfer to your answering machine. To allow the
CS8500-t to transfer these calls to the FAX port, program the CS8500-t as follows.
13
CS8500-t Operator’s Guid
