5. Additional information
Maintenance
Avoid any aggressive solvent
When cleaning with products based on formalin (pieces or ducts) protect the device and the probe.
Device range
□ ECRO-RV Origin
□ ECRO- RV Progressive
□ ECRO-RV Exclusive
Options
□ Fumehood motorization
□ Module for communication via Bus
Warranty
1/ Warranty terms and conditions
The warranty covers the replacement of items only after the malfunction has been assessed by our services. It excludes any lost and
damages or penalties. The labour cost, the charges for freight and removal/reinstallation are always at the Customer’s expense.
2/ Warranty period
The guarantee only covers defects that have been discovered within 12 months. In any case, the guarantees period begins on the
date of delivery from our factory.
3/ Obligations of the buyer
in order to claim the benefit of these provisions, the buyer must inform us in writing the defects he observes as soon as possible. He
shall provide us all evidence regarding defects or anomalies reported. The customer shall give us every opportunity to investigate
the causes of the malfunction and to find a solution. Unless explicitly agreed by ourselves, he will not repair himself or involve a
third party for that purpose.
The buyer cannot invoke the warranty claim to suspend or defer his payments.
Our liability shall be strictly limited to the aforementioned obligations.
We are not liable to pay for any loss of earnings or damages corresponding to items not concerned by the contract.
4/ Warranty holdback
No warranty holdback is accepted unless expressly agreed by ourselves in a written agreement.
Technical assistance.
The installer or user can contact our services for any information or further resquest.
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