53
11. Troubleshooting
Problem
Possible Cause
Possible Solution
Unit does not power
ON.
Power cord or main power
issue
Check that the unit is plugged into a properly grounded outlet and that
the power cord is firmly seated at the rear of the machine.
Try another circuit. Power unit OFF for 10 seconds and then power ON
again.
There is water under
the machine.
Spill over from filling
External water tank feed
issue
Check that water was not spilled when filling the reservoir.
Check that the tube coming from the external tank (if fitted) is
completely pushed into the clean water fill port.
Run a Vacuum Test. If water drips from the underside of the unit during
the test, call your SciCan dealer.
Instruments do not
dry.
Improper loading
Wrong cycle selection for this
particular load
Chamber draining issues
For optimal drying, allow the cycle to continue to completion.
Make sure the instruments are loaded correctly in the chamber. Refer to
Section 5. Loading Instruments.
Chamber filters are blocked. See Section 10.9 Cleaning the Chamber
Filters.
Cycle interrupted —
NOT STERILE, Cycle
aborted — NOT
STERILE and CYCLE
FAULT messages.
The STOP button was
pressed while the unit was in
operation.
A power outage or power
fluctuation occurred while the
unit was in operation.
Wait a few minutes and try to run a cycle again before proceeding to the
next solution.
NOTE: STATCLAVE units connected to the Internet and registered
with SciCan will automatically send Cycle Fault messages to SciCan’s
international service center.
Excessive steam
coming from the
front of the machine.
Door seal issue
Open and close the door then try to run a cycle again. Check the door
seal for misalignment or damage. Replace the door seal if required. See
Section 10.11 Replacing the Door Seal.
If the leak persists, turn the unit OFF, remove the load and contact your
SciCan dealer.
Machine will
not start and
touchscreen shows
next to:
Clean water level low
If water level is too low: Refill the reservoir.
Check that the water level sensor floats freely.
Refer to the steps described in Section 4. Filling the Water Reservoirs.
There is a water quality
problem. Press icon to
view detail.
If the water quality is inadequate, you have likely used water that is not
steam-process distilled or is improperly distilled.
Empty the reservoir and refill with steam-process distilled water
containing 6.4 ppm or less of total dissolved solids (having conductivity
of 10 μS/cm or less).
Venturi water level low.
Check that the water level sensor floats freely.
Refer to the steps described in Section 4. Filling the Water Reservoirs.
There is a problem
locking the door.
Check for instruments jamming the door.
Check the door seal for obstructions.
