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Copyright © 2006, Cognitive - 1.800.525.2785

124

1 0 5 - 1 6 9 - 0 3

Chapter 12: Support

Contacting Customer Support

If technical assistance is required for the C Series printer and the troubleshooting

suggestions in this guide do not solve the issue, please refer to the following support
services to obtain assistance.

Telephone Technical Support

During the warranty period, please obtain assistance from the Cognitive C Series
Technical Support Team.
Service and Repair: Hours: 8AM-5PM Mountain Standard Time (MST).
Toll Free: +1.888.632.8292
Telephone: +1.720.221.9549
E-Mail:

C Series [email protected]

The C Series Technical Support Team can answer questions regarding the setup,

configuration, installation, and operation of the C Series printer. They can also help
troubleshoot and diagnose printer problems and give instructions for service and

repair.
For printers not covered under warranty, please contact Cognitive for a free repair

estimate.

Finding Help on the Web

The Cognitive web site provides tips, tricks, and troubleshooting information for all

Cognitive printers, including the C Series printers.
Visit

http://www.compactindustrial.com/cseries/support

to find setup and firmware

information for your specific C Series printer model.

Cognitive Media Support

For all questions regarding Cognitive approved media please contact Cognitive
customer service at 1-800-525-2785.

Chapter

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Содержание C/Rx

Страница 1: ...C Series Printers User s Manual 105 069 03 Revision A 3 22 07 105 169 03...

Страница 2: ...n in this document is subject to change without notice and does not represent a commitment on the part of Cognitive No part of this document may be reproduced for any reason or in any form including e...

Страница 3: ...LED Array 8 Platen and Index Sensor 9 Understanding the Control Panel Buttons and the LCD Cxi Only 10 Understanding the LCD Menu Structure 12 Setting Up the Cxi and Ci Printers 14 Printer Requirements...

Страница 4: ...Test See Chapter 2 of this User s Guide 61 Method 3 Calibrate Using Cognitive Programming Language CPL 61 Fonts Objects 62 Profile Management 63 Firmware Upgrade 64 PCL Windowing 65 CPL Editor 66 CHA...

Страница 5: ...g a Label and Barcode 84 Design the label in a Word document Use the following steps to design a barcode 84 Printing a Label 84 Make sure that the printer is connected to the computer and powered on E...

Страница 6: ...CONSUMABLES 99 Compatible Media 99 Consumables 99 DT Labels and Tags 100 TT Labels and Tags 102 DT Butterfly Labels 103 TT Butterfly Labels 104 DT Rattail Labels 104 TT Rattail Labels 104 DT Non Adhe...

Страница 7: ...Cognitive Media Support 124 C Series Sales Support 125...

Страница 8: ...umentation html World Wide Web Visit http www compactindustrial com or http www compactindustrial com cseries support support html to download the latest C Series firmware the current printer drivers...

Страница 9: ...r all printing needs Included are full details on Cognitive s custom media options For more information on Cognitive s approved media please call 1 800 525 2785 This guide also lists Cxi and Ci consum...

Страница 10: ...splay with full menus to change setup options B POWER LED Shows power status GREEN Power switch is turned on C READY LED Shows printer status GREEN Printer ready to accept data RED Printer error empty...

Страница 11: ...f the printer I High lift printhead latches Pushes upward to release the printhead J ON OFF switch Controls printer power K Cast metal user interface cover Contains user interface buttons L Dust cover...

Страница 12: ...Device Use A Large roll spindle slot Holds large roll media B Standard roll spindle slot Holds standard roll media C Cast metal user interface cover Contains user interface buttons D Printhead Printi...

Страница 13: ...5 2785 6 1 0 5 1 6 9 0 3 Paper Media Guide Bar Figure 2 3 C Series Inner Side View of Media Bar Figure 2 4 C Series Top View of Media Guide from Behind Printer Device Use A Media guide silver bar Guid...

Страница 14: ...Connects to power supply C Ethernet connector RJ 45 Ethernet communications port for network connectivity D USB B device port USB communications port E USB A host port USB communications port F Serial...

Страница 15: ...5 2785 8 1 0 5 1 6 9 0 3 Supply Spindle and Supply Clutch Figure 2 7 Supply Spindle and Clutch Components Description A Supply Spindle B Supply Clutch Printhead Assembly TPH Shield Bracket and LED Arr...

Страница 16: ...Copyright 2006 Cognitive 1 800 525 2785 9 1 0 5 1 6 9 0 3 Platen and Index Sensor Figure 2 9 Platen Assembly and Index Sensor Components Description A Index Sensor B Platen...

Страница 17: ...ndition or the most recent error encountered To begin navigation through the menu press the RIGHT button to enter the MAIN MENU Pressing the UP DOWN buttons and the ENTER button allows movement throug...

Страница 18: ...the menu cursor for certain menu items ENTER button E In the menu mode selects a menu item for further navigation ENTER also selects a value in a menu item The LCD displays the confirmation message V...

Страница 19: ...P Bits 1 or 2 Ethernet DHCP ON or OFF Set Static IP XXX XXX XXX XXX Set Subnet XXX XXX XXX XXX Set Gateway XXX XXX XXX XXX Transfer Mode Direct Thermal or Thermal Transfer Speed High Normal Low DPI Se...

Страница 20: ...key press increments by 1 Press and hold increments by 10 Retract 0 2000 Quick UP DWN key press increments by 1 Press and hold increments by 10 Time 0 100 Quick UP DWN key press increments by 1 Press...

Страница 21: ...rements The C Series printer has the following operational requirements Communications o Serial Standard RS 232 requires a custom cable refer to Chapter 10 o Parallel Uni directional parallel interfac...

Страница 22: ...Copyright 2006 Cognitive 1 800 525 2785 15 1 0 5 1 6 9 0 3 Unpacking the Printer Figure 2 11 Packaging Diagram...

Страница 23: ...Device Primary Function Use A POWER light Shows power status ON printer on and ready to print OFF no power applied B READY indicator Shows printer status GREEN printer ready to accept data RED printe...

Страница 24: ...or RJ 45 Ethernet communications port for network connectivity D USB B device port USB communications port E USB A host port USB communications port F Serial Parallel port Serial parallel data communi...

Страница 25: ...flash drives The keyboard and scanner devices can be used to input data directly to the printer They are most commonly used in conjunction with CPL scripting language for example menus and stored form...

Страница 26: ...only the AC adapter supplied with the printer Using a power adapter not certified for use is both unsafe and voids the warranty on the printer IMPORTANT NOTE FOLLOW THESE STEPS IN ORDER TO SAFELY CON...

Страница 27: ...of the C Series printer The flat end of the power supply cord listed as B below in Figure 2 15 has an arrow to indicate which end is on top There is also an indented key shown as A below in Figure 2 1...

Страница 28: ...power cord into the power source by carefully plugging the power cord into the wall outlet or other power source NOTE ONCE THE POWER SUPPLY IS PLUGGED INTO THE WALL THE GREEN LED ILLUMINATES ON THE P...

Страница 29: ...GREEN WHEN THE PRINTER IS READY TO PRINT Figure 2 17 Powering ON the C Series Printer Device Primary Function Use A POWER light Shows power status ON printer on and ready to print OFF no power applie...

Страница 30: ...ER IS READY TO PRINT THE LCD DISPLAYS COGNITIVE SEE Figure 2 18 BELOW Figure 2 18 CXI Printer LCD Display when Printer is Powered ON Press the Power Switch to OFF and confirm the Power and Ready Light...

Страница 31: ...ns on how to load thermal transfer ribbon into the printer There is a ribbon loading label on the side of the printhead mechanism for all thermal transfer C Series printers as shown in Figure 2 19 bel...

Страница 32: ...erence Figure 2 21 Removing the Test Sample from the Printer Place the sample ribbon provided with the printer in front of the printer for loading Place the large media end towards the printer with th...

Страница 33: ...igure 2 23 below Make sure the ribbon does not roll off the table when setting it down Figure 2 23 Ribbon Layout Before Loading Into the Printer Next unlatch the printhead mechanism to load the ribbon...

Страница 34: ...figure 2 25 Figure 2 25 Fully Raised Printhead Mechanism CLEANING NOTE THIS IS THE IDEAL POSITION FOR CLEANING THE PRINTHEAD PRINTHEAD SHIELD AND PLATEN FOR MORE INFORMATION ABOUT COGNITIVE APPROVED C...

Страница 35: ...as it currently is positioned with the Cognitive leader text showing Examine the ends of the ribbon supply roll and notice the notches on the roll These notches fit into the printer Refer to Figure 2...

Страница 36: ...n supply roll into place Figure 2 28 Pulling Out the Ribbon Supply Spindle Place the ribbon supply roll into position as shown in Figure 2 29 below Line up the notches on the ribbon supply roll with t...

Страница 37: ...is loaded gently lower the printhead mechanism down with one hand while holding the user interface cover with the other hand DO NOT LATCH the printhead mechanism Refer to Figure 2 31 Figure 2 31 Separ...

Страница 38: ...2 for clear pictures of the notches Lift the ribbon take up roll as shown in the figures below Figure 2 32 Take up Roll Notches and Loading the Take Up Roll Pull gently on the green take up spindle to...

Страница 39: ...ake up core is engaged with the notches on the printer Figure 2 34 Seating the Ribbon Take Up Core Into the Take Up Spindle Notches Once the ribbon take up core has been installed turn the take up spi...

Страница 40: ...ght 2006 Cognitive 1 800 525 2785 33 1 0 5 1 6 9 0 3 Gently lower the user interface but DO NOT LATCH the printer Refer to Figure 2 36 Figure 2 36 Lowering the User Interface without Latching the Mech...

Страница 41: ...dia with all C Series printer models The Cognitive Solutions Inc printhead warranty requires Cognitive approved media For more information regarding Cognitive approved media please contact a local res...

Страница 42: ...ies documentation for future reference Thermal Transfer printers have already completed this step in the ribbon loading section Figure 2 38 Removing the Manufacturing Test Sample from the Printer Inse...

Страница 43: ...HTTP WWW COMPACTINDUSTRIAL COM CSERIES DOCUMENTATION DOCUMENTATION H TML OR ON THE COMPANION CD Prior to loading media take a moment to review operation of the media guides The guides are spring load...

Страница 44: ...the printer as shown in Figure 2 41 Figure 2 41 Spread the media guides apart NOTE THE LOCK CAN BE REMOVED IF IT IS PULLED UP TOO HARD IF THIS HAPPENS RE INSERT THE LOCK IN THE MEDIA GUIDE Locate the...

Страница 45: ...1 6 9 0 3 Unroll a few labels Position the media print side up into the printer as shown in Figure 2 43 Figure 2 43a Media Print Side Must be Facing Up for Inward Wound Media Figure 2 43b Media Print...

Страница 46: ...the Media Under the Media Guide Bar Lower the media between the two media guides Position the media as shown in Figure 2 45 Before completely lowering the spindle in the slots as shown unlock the guid...

Страница 47: ...of the roll push the roll down in the slot as shown in Figure 2 46 This locks the media guide in the proper position The media should look as shown Figure 2 46 Push Down on the Right Side of the Roll...

Страница 48: ...2 48 Front View of Media Being Loaded Under Media Guide Pull the media forward three to four inches from within the mechanism past the drive platen as shown in Figure 2 49 Center the media on the pla...

Страница 49: ...0 5 1 6 9 0 3 Once the media is pulled forward three to four inches latch the mechanism as shown in Figure 2 50 Figure 2 50 Latching the Mechanism Close the dust cover to enclose standard size media...

Страница 50: ...he rear door screws at the rear of the printer as identified with the arrows in Figure 2 52 Remove the screws with a 2 Phillips screwdriver Figure 2 52 Rear Door Screws Identified by Arrows Open the r...

Страница 51: ...Copyright 2006 Cognitive 1 800 525 2785 44 1 0 5 1 6 9 0 3 Open the media covers as shown in Figure 2 54 Figure 2 54 Open Media Covers...

Страница 52: ...guides The guides are spring loaded in order to provide proper media control during printing The right guide has a green locking tab shown in Figure 2 55 that holds the guides in any position This is...

Страница 53: ...g tab until it stops in the upright position Move the media guide to the outside of the printer as shown in Figure 2 56 Figure 2 56 Opening the Media Guides NOTE THE LOCK CAN BE REMOVED IF IT IS PULLE...

Страница 54: ...006 Cognitive 1 800 525 2785 47 1 0 5 1 6 9 0 3 Before placing the roll in the printer route the media print side up under the media guide bar as shown in Figure 2 58 Figure 2 58 Load Media Under Medi...

Страница 55: ...ng tab is in the locked position unlock it Then place a spindle in the core of the media roll and position it in the printer print side up as shown in Figure 2 59 and Figure 2 60 Figure 2 59 Loading L...

Страница 56: ...t picture the sensor system can accommodate a wide range of media index mark positions The sensor has a spring detent feature To adjust it to the position you require simply slide it in its channel un...

Страница 57: ...of the media path as shown in the pictures below 4 Printer shown with extreme settings for gap mode Note that the sensor should only be adjusted to near center in its right most setting Black Mark Mod...

Страница 58: ...er Self Test IMPORTANT The printer should be loaded with media connected to AC power and turned on 1 Press and hold the FEED button 2 Turn the printer ON while holding the FEED button 3 Release the FE...

Страница 59: ...ed at which media is fed using the FEED button Feed Speed NORMAL Index Enabled Current state of Indexing Either enabled or disabled No Index Index Enabled Feed Type Current Indexing mode GAP BAR or No...

Страница 60: ...rinting Print Mode DT DT Print Speed Displays the current printing speed setting Print Speed HIGHSPEED Report Level Sets the manner in which the printer reports recoverable errors Report Level 2 Shift...

Страница 61: ...ckage and then re installing it When software installation is complete follow the steps below to prepare your printer for normal usage 1 Plug the printer in 2 The Found New Hardware Wizard will appear...

Страница 62: ...ion method being used between computer and printer If using serial select the appropriate communication port and baud rate The C Series default serial baud rate is 9600 If using USB select the appropr...

Страница 63: ...MORE DETAILS Once connected the software will display the connection method in green with a Connected message as shown below On the right side of the window the printer s settings will be displayed Ne...

Страница 64: ...y enter the new value or select the new value from a list Select the apply button to send the new setting to the printer Selecting the Refresh button will refresh the printers current settings to veri...

Страница 65: ...Copyright 2006 Cognitive 1 800 525 2785 58 1 0 5 1 6 9 0 3 IO Settings Controls Host PC to Printer communication options Printer Serial and Network options and Self Test label printing...

Страница 66: ...rint speed pitch and real time clock settings etc For more details on printer settings please refer to the Cognitive Programmer s Guide installed on your computer under Start Menu Cognitive Solutions...

Страница 67: ...alibrating the Printer Calibrate the printer when the following occurs Print media type changes Printer skips labels Printer feeds blank labels Cognitive recommends using Method 1 listed below to cali...

Страница 68: ...on the media Press the Feed switch at this time to perform the calibration Once completed the Printer must be power cycled to return to its proper printing state If calibration was successful pressing...

Страница 69: ...lso available with this setting The printer will display the list of installed fonts stored objects and graphics To delete an item highlight the item and select Delete Selected Object WARNING IF AN IT...

Страница 70: ...printer s current profile select Get Current Printer s Profile The printer will display its settings To save the printer s profile to a file select Save Profile to File This creates a text file with a...

Страница 71: ...rent firmware version will display automatically To upgrade firmware select Select Firmware From Local Machine Change files of type to All Files and browse to the directory with the firmware Select OK...

Страница 72: ...ea you wish to print from your original image View the page in portrait orientation when performing this operation Then enter the length and width of the label you ll be using to print on with your C...

Страница 73: ...printer You can type commands to the printer in the Printer Input text area You can also load commands from a file The commands are displayed in the Printer Input text area as if you had manually typ...

Страница 74: ...ivity D USB B device port USB communications port E USB A host port USB communications port F Serial Parallel port Serial parallel data communications port Using USB Hubs Keyboards and Scanners The pr...

Страница 75: ...gs using the USB A Host follow these steps 1 Create a folder on the flash drive at the root level named Cognitive 2 Inside this folder create a folder named Settings 3 Copy the settings files in the S...

Страница 76: ...the USB flash drive in the printer s USB A connector 5 The printer reads the file in the Cognitive Firmware folder and determines if it contains a firmware upgrade 6 If a firmware upgrade is needed t...

Страница 77: ...the printer s address on the network One is to assign the printer an address by entering it in this settings window and the other is to allow the network to automatically assign an address to the prin...

Страница 78: ...gs area It is not necessary to enter any addresses in the fields above In addition to the DHCP check box select the LPD and RTEL check boxes Type 9100 in the RTEL Port Number field and type 32768 in t...

Страница 79: ...ddress Print a test label by clicking the Print Self Test Label button at the bottom right of the I O Settings tab The network settings are printed near the end of the test label Once the network sett...

Страница 80: ...order to print using the driver a new port must be configured within the printer driver 1 Locate the appropriate Cognitive driver in the Windows Printers folder 2 Right click on the driver and select...

Страница 81: ...pyright 2006 Cognitive 1 800 525 2785 74 1 0 5 1 6 9 0 3 6 Click Next 7 In the Printer Name or IP Address box enter the IP address assigned to the printer The Port Name box is auto populated Click Nex...

Страница 82: ...Click Finished The driver is now configured and ready to use Sharing the Printer on a Network ASSUMPTION IT IS ASSUMED THAT THE PRINTER IS CONNECTED TO A LOCAL MACHINE ALREADY ON A NETWORK 1 Locate th...

Страница 83: ...is printer and give the printer a Share name 5 One a share name has been typed click Apply Network Support Materials For more information on configuring Ethernet settings on Cognitive printers please...

Страница 84: ...alling the Printer Software for Windows 2000 and XP This software provides label printing and label design capabilities Refer to the NiceLabel help files for information on how to use this product wit...

Страница 85: ...cts the printer to print a simple label with text and a barcode To print this label after entering the text click the Send To Printer button below the text area The printer prints the following image...

Страница 86: ...crosoft Word software The instructions assume the following conditions The user has a basic understanding of Microsoft software and the Windows operating system Cognitive printer drivers are installed...

Страница 87: ...Copyright 2006 Cognitive 1 800 525 2785 80 1 0 5 1 6 9 0 3 3 Select a Cognitive printer 4 Click Close to close the Print dialog box...

Страница 88: ...e 1 800 525 2785 81 1 0 5 1 6 9 0 3 Setting Label Size Set up the Word document for the desired label size 1 On the File menu click Page Setup The Page Setup dialog box displays 2 Set all margins to 0...

Страница 89: ...Copyright 2006 Cognitive 1 800 525 2785 82 1 0 5 1 6 9 0 3 4 Set the correct width and height for the label The example shows a 2 4 wide by 1 tall label...

Страница 90: ...Copyright 2006 Cognitive 1 800 525 2785 83 1 0 5 1 6 9 0 3 5 Click OK and if necessary Fix to reset the margins The Word document should look similar to the figure below...

Страница 91: ...the label 3 Set the height of the barcode by adjusting the font size Use trial and error to adjust the size correctly Printing a Label Make sure that the printer is connected to the computer and powe...

Страница 92: ...r to Chapter 2 NOTE LEAVING THE PRINTER IN HEX DUMP MODE FOLLOWING A SELF TEST ALLOWS THE USER TO SEE EVERY CHARACTER THAT REACHES THE PRINTER USE OF HEX DUMP MODE CAN HELP RESOLVE SOME PROGRAMMING PR...

Страница 93: ...header line section before continuing which is located on the Companion CD or the Cognitive web site http www compactindustrial com cseries documentation documentation htm l Comment Out Portions of th...

Страница 94: ...rrors when printing a label if a ribbon is not installed If the printer feeds out multiple blank labels it needs to be calibrated Refer to the calibration section of Chapter 4 Make sure that the corre...

Страница 95: ...self test please refer to Chapter 2 of this User s Guide S E R I A L C O M M U N I C A T I O N If a serial port will be used for printing to the C Series printer a custom Cognitive null modem serial c...

Страница 96: ...indicates the desired value to which the Darkness will be set This should be a value slightly larger than the original one in order to increase the darkness For example type the line as VARIABLE DARKN...

Страница 97: ...n the printer off before attempting to un jam the printer If a label is jammed in the printer unplug the printer from its power source and remove the jammed label by hand only If needed clean any rema...

Страница 98: ...Specification Information Standard Features Compact Industrial printer design small footprint high performance Administrator Configuration Software Bi directional USB Drivers LCD control panel Back l...

Страница 99: ...int application demo software Optional Features 300 dpi Print Resolution 12 dots mm Ethernet 10 100 Base T interface Thermal Transfer Printing PCL 4 printers only Printing Specifications Nominal Print...

Страница 100: ...0 5 12 7mm to 2 84 72mm 4 Printer 2 4 60 96mm to 4 63 117 6mm Minimum label length 0 375 9 5mm with 125 gap Maximum media roll size 7 750 194mm O D on a 1 5 38 1mm ID Core Media Indexing Indexing Sen...

Страница 101: ...r Ribbon Label Roll OD Label Roll ID 2 Label Rolls per Ribbon Roll 4 Label Rolls per Ribbon Roll 5 1 5 2 4 2 7 1 5 1 85 7 Label Roll OD equivalent to 8 Roll Font Specifications Bitmapped 7 styles with...

Страница 102: ...PDF417 DataMatrix QR Code Aztec UPCA MSI1 S20F5 D20F5 RSS Cognitive Programming Language CPL Communicates in printable ASCII characters Compatible with mainframe mini and PC hosts Downloadable objects...

Страница 103: ...interface Optional Electrical Specifications Auto detectable 90 264VAC 24VDC 150W power supply International Environment Compliance Compliant with the following international environmental directives...

Страница 104: ...ows OS Drivers Printer drivers that allow applications running on Windows operating systems to print to Cognitive printers Preventive Maintenance Cognitive recommends cleaning the printer on a regular...

Страница 105: ...Warranty Printer 24 months from date of purchase requires registration and excludes printheads Printhead 6 months or 500 000 inches using Cognitive s approved media MTBF Mean time between failures 2 0...

Страница 106: ...ls and tags Cognitive offers a full range of printing capabilities from sequential numbering and barcodes to full color labels Cognitive uses only the highest quality facestocks and adhesives Cognitiv...

Страница 107: ...12 Gap N 03 02 2102 2 3x1 1 DT Paper Removable In 7 1 5 5305 6 Gap N 03 02 2566 2 3x1 1 DT Paper Permanent In 7 1 5 5305 6 Gap N 03 02 2586 2 3x1 1 DT Paper yellow Permanent In 4 75 1 5 1685 12 Gap N...

Страница 108: ...Gap N 03 02 2115 4x2 1 DT Paper Permanent In 7 1 5 2960 6 Gap Y 03 02 2600 4x2 1 DT Paper Permanent In 4 75 1 5 940 12 Gap N 03 02 1826 4x3 1 DT Paper Permanent In 5 1 5 896 12 Gap Y 03 02 2552 4x3 1...

Страница 109: ...aper Permanent In 7 1 5 5305 6 Gap N 03 02 2581 2 3x1 1 TT Paper yellow Permanent In 4 75 1 5 1685 12 Gap N 03 02 3003 2 3x1 1 TT Paper Permanent In 4 75 1 5 1685 12 Gap Y 03 02 1656 2 4x1 1 TT Paper...

Страница 110: ...In 4 75 1 5 640 12 Gap N 03 02 2558 4x3 1 TT Paper Permanent In 7 1 5 2015 6 Gap N 03 02 2591 4x3 1 TT Poly Permanent In 4 75 1 5 640 12 Gap N 03 02 1831 4 25x3 1 TT Paper Permanent In 7 1 5 1750 6 Ga...

Страница 111: ...across Print type Material Adhesive Wind OD Core Items per roll Rolls per case Index Stock item Part 1 25x3 1 DT Vinyl Permanent In 4 75 1 5 640 12 Bar N 03 02 3000 2 25x1 1 DT Vinyl Permanent In 4 7...

Страница 112: ...4x2 1 DT 7 5 mil In 5 1 5 1050 12 Gap N 03 02 2110 2 4x2 1 DT 7 5 mil In 7 1 5 2400 6 Bar N 03 02 2576 2 4x2 1 DT 7 5 mil In 7 1 5 2400 6 Gap N 03 02 2572 TT Non Adhesive Tags Size WxH across Print t...

Страница 113: ...eneral purpose labeling Wax resin ribbons are a good choice for moderate scratch abrasion and mild chemical resistance Resin ribbons provide the best performance in harsh environmental conditions Widt...

Страница 114: ...For more details on Cognitive cleaning supplies please refer to Chapter 10 of this User s Guide C Series Accessories Product Model Description 2 4 DT TT 370 002 01 Auto Ranging power supply UNIVERSAL...

Страница 115: ...cleaned with a lint free cloth and if necessary a mild detergent solution Interior components printhead platen roller media sensor peel bar ribbon and media paths are cleaned with a 98 to 99 pure isop...

Страница 116: ...lean the printhead A platen B and the index sensors C and D with a soft lint free cloth saturated with 99 percent isopropyl alcohol 3 Turn the printer on and press the FEED button to clean all sides o...

Страница 117: ...SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER ALL USER S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY Printhead Assembly Removal 1 Open the User In...

Страница 118: ...E N A N C E Copyright 2006 Cognitive 1 800 525 2785 111 1 0 5 1 6 9 0 3 3 Remove the screw holding the green ground wire to the bracket 4 Remove the printhead cable harness from the printhead and rem...

Страница 119: ...IN THE WARRANTY PERIOD THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER ALL USER S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY 1 Attach...

Страница 120: ...shown Clip off the excess tie 4 Secure the ground wire to the bracket ensuring that the lock washer is between the wire lug and the bracket shield Tighten the screw to 3 in lbs 5 Position the springs...

Страница 121: ...it clears the left side printhead platform support 7 Push the printhead up and back to position the left side printhead bracket support tab on the left side platform 8 Ensure the printhead has free m...

Страница 122: ...NTY PERIOD THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER ALL USER S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY Platen Assembly Remov...

Страница 123: ...E N A N C E Copyright 2006 Cognitive 1 800 525 2785 116 1 0 5 1 6 9 0 3 3 Remove the three screws indicated 4 Remove two screws at the rear of the printer 5 Remove the media guides by removing the fo...

Страница 124: ...guides were removed 7 Locate the screw near behind the head down switch on the right side of the mechanism Remove that screw 8 Spread the enclosure apart slightly Then lift the enclosure back and up a...

Страница 125: ...right side platen bearing past its plastic snap toward the front of the printer 11 Slightly bias the enclosure away from the left side of the platen Slide the left side of the platen out of its plast...

Страница 126: ...SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER ALL USER S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY 1 During installation of the platen note the...

Страница 127: ...re the platen rotates in its bearings There will be a small amount of resistance due to the gears and the motor 4 Install the front bezel according to bezel installation section of the enclosure docum...

Страница 128: ...hown That will help properly locate the enclosure on the base Check the fit of the enclosure to the base The User Interface Cover should rotate freely That indicates proper location of the enclosure 7...

Страница 129: ...6 Cognitive 1 800 525 2785 122 1 0 5 1 6 9 0 3 9 Expose the underside of the printer install and torque the three screws at the locations shown Torque to 3 in lbs 10 Install and torque the two rear sc...

Страница 130: ...A N C E Copyright 2006 Cognitive 1 800 525 2785 123 1 0 5 1 6 9 0 3 12 Snap the enclosure into position and ensure a good fit between both sides of the enclosure and the front bezel 13 Install and ti...

Страница 131: ...com The C Series Technical Support Team can answer questions regarding the setup configuration installation and operation of the C Series printer They can also help troubleshoot and diagnose printer p...

Страница 132: ...Sales Support For all C Series printer orders please contact your local reseller or Cognitive Solutions Customer Service from 8AM 5PM Mountain Standard Time MST at Toll Free 1 800 525 2785 Telephone 1...

Страница 133: ...Dust cover 4 E Ethernet connector 7 F FEED 16 22 Firmware 67 68 H Help on the Web 123 hex dump 50 84 I Index Sensor 9 indicators 16 Inward Wound Media 35 K keypad button functions 10 L Large Roll OD M...

Страница 134: ...Printer Set Up 53 Printhead 5 9 Programmer s Guide 1 Q Quick Start Guide 1 R READY 16 22 READY LED 3 Ribbon drive gears 5 Ribbon Supply Core Notches 28 ribbon supply roll 28 Ribbons 105 S Self Test 50...

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