Troubleshooting
Your processor has several indicators of possible problems, namely:
•
H Help messages
•
Private and public tones
•
The indicator light
•
The battery indicator (Bodyworn only)
Read the following sections for information on how to use the
above
indicators to solve a problem. To troubleshoot more specific
problems, see
Troubleshooting specific problems
.
Help messages
The help messages below may show on your processor display.
When troubleshooting a H message, you may find that the H
message on your display is replaced with another. Take the action
suggested to rectify that problem. Continue until no H messages are
displayed.
Help
message
Meaning
Action to take
Repeating help
message
H1
Flat battery
Note: you will stop
hearing sound and
will only be able to
turn your processor
off.
Change the batteries. *
H1 will show for
approximately five minutes
or until your processor is
turned off.
H2
Low battery
Be prepared to change
the batteries. *
If you are not ready to
change the batteries,
press any button to
return to the normal
display.
H2 will only appear once.
If you do not change the
batteries or press any
buttons, the H1 message
will eventually show to
indicate the batteries are
nearly flat.
H3
Coil error
Check:
- Coil position
- Cable is connected
- For cable damage
If H3 still shows, replace
the coil.
H3 will remain on the
display until the coil error
is fixed.
The H3 error will only
show for a Nucleus 24
implant if the coil has been
damaged.
© Cochlear Limited 2014
Nucleus Freedom User Manual - 57
N206305-206317_4.01_Freedom_User_Manual_ENG_CAP_SC.indd 57
10/07/2014 11:12:28 AM