SYMPTOM CAUSE
POSSIBLE REMEDY
No sound
• Hearing aid
not turned on
• Turn on by closing the
battery door
• Dead battery
• Replace battery
• Battery door not
closed properly
• Check battery is inserted
correctly and battery door is
completely shut
• Blocked slim tube /
ear mould
• Clean slim tube / ear mould
• Condensation in tube • Remove the hearing device and
shake the ear mould to remove
water. Place somewhere warm
and dry for 15 minutes before
replacing the hearing device
• Label not removed
from battery
• Check label has been removed
from top of battery
Not loud
enough
• Incorrect slim tube /
ear mould placement
• Re-insert slim tube / ear mould
• Blocked slim tube /
ear mould/ dome
• Clear earmould / clean slim
tube / replace dome
• Blocked wax filter
• Change wax filter or consult your
Audiology Service
• Hearing may have
changed
• Consult your Audiology Service
• Excessive ear wax
• Consult your GP or practice nurse
• Volume set too low
• Increase the volume control
if available or consult your
Audiology Service
Excessive
whistling /
feedback
• Incorrect slim tube /
earmould placement
• Re-insert slim tube / earmould
carefully
• Excessive ear wax
• Consult your GP or practice
nurse
Troubleshooting guide
The right choice for the NHS
UK 02.19 B 3.2018
11116_Patient sheets_NHS_Troubleshooting guide.indd 1
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