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Chapter 5: Service & maintenance

100

Troubleshooting guide

Troubleshooting guide

The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.

Problem

Possible Cause

Remedy

The handset is
not responding
to any keys
pressed.

An error occurred
in the software.

Press and hold the on hook key
for at least 10 seconds to switch
off the handset. Then switch on
the handset again.

No connection
to the SBB
network.

1) The PIN code
has not been
entered in the
SwiftBroadband
unit,

2) There is an
error in the
terminal or the
SBB network.

1) Enter the menu system of the
handset and select

BGAN >

Enter PIN code

. For

information on how to enter the
PIN, see

Establishing a

connection

on page 9.

2) See the manuals for the
SwiftBroadband unit for
information on how to
troubleshoot errors.

The handset
shows “SIP
fault”

No SIP profile is
selected, the
selected SIP
profile is invalid,
or the user name
or password is
wrong.

Enter the menu system and
select

SIP

to see the selected

profile. Change the profile or
select another profile if
necessary. For further
information, see

SIP telephony

and profiles

on page 71.

Содержание AVIATOR 200

Страница 1: ...AVIATOR Wireless Handset User manual...

Страница 2: ......

Страница 3: ...i AVIATOR Wireless Handset User Manual Document number 98 129599 B Release date February 13 2017...

Страница 4: ...be the governing text Thrane Thrane A S is trading as Cobham SATCOM Copyright 2017 Thrane Thrane A S All rights reserved Manufacturer address Thrane Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kgs Lyng...

Страница 5: ...SAFE DISTANCE Minimum safety distance 40 cm from the AVIATOR Wireless Handset 40 cm from the AVIATOR Wireless Cradle DISPOSAL Old electrical and electronic equipment marked with this symbol can conta...

Страница 6: ...xplains how to connect and start up the handset and gives an overview of the display and keypad It also contains a short guide to initial configuration and to making the first call Operation describes...

Страница 7: ...ndset 5 Introduction 5 Preparing the hardware 6 Charging the AVIATOR Wireless Handset 6 Connecting the AVIATOR Wireless Handset to a wireless access point 8 Establishing a connection 9 Using a SwiftBr...

Страница 8: ...IP telephony and profiles 71 Information from the SwiftBroadband unit BGAN terminal 77 Chapter 4 Using the web server Introduction to the web server 83 Browser settings 84 Using the web server 87 The...

Страница 9: ...Table of contents vii Troubleshooting guide 100 App A Conformity AVIATOR Wireless Handset 101 FCC 101 FCC IC Notice 102 Glossary 105 Index 109...

Страница 10: ...Table of contents viii...

Страница 11: ...avel as IP calls over satellite and be terminated by a SIP server at the receiving end The AVIATOR Wireless Handset has some SwiftBroadband unit control functions If configured as handset with the loc...

Страница 12: ...ing with the ZRTP version used by the AVIATOR Wireless Handset The AVIATOR Wireless Handset The AVIATOR Wireless Handset connects to a wireless access point using Wireless Local Area Networking WLAN T...

Страница 13: ...stop IP data connections in a connected SwiftBroadband unit Contacts list with up to 100 entries Intuitive user interface and menu system Built in web server High quality color display QVGA with nigh...

Страница 14: ...Chapter 1 Introduction 4 Features...

Страница 15: ...unit a wireless access point which is connected to another IP connection a SwiftBroadband unit with integrated wireless access point The internal battery is charged from the dedicated cradle connecte...

Страница 16: ...t or to your standard network connection For information on how to install the wireless access point refer to the documentation that comes with your wireless access point Charging the AVIATOR Wireless...

Страница 17: ...lly starts the charging process Indications during charging process A message appears briefly in the display the AVIATOR Wireless Handset makes a sound and the battery icon is animated to show that th...

Страница 18: ...ss Handset to the wireless network on page 53 Note If the AVIATOR Wireless Handset is out of use for a longer period of time recharge the battery every two years to avoid deterioration of the battery...

Страница 19: ...ated menu for the terminal AVIATOR Wireless Handset connection The wireless handset is connected to the SwiftBroadband unit either by connecting to the integrated wireless access point of the terminal...

Страница 20: ...option Auto BGAN SIP is enabled under Settings Startup options in the handset menu If a SIM PIN is required If the AVIATOR Wireless Handset is connected to a SwiftBroadband unit where the SIM PIN is r...

Страница 21: ...IN After entering the user name and password you have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed...

Страница 22: ...Chapter 2 Getting started 12 Establishing a connection...

Страница 23: ...t To enter user name and password in the AVIATOR Wireless Handset To enter the user name and password in the AVIATOR Wireless Handset do as follows 1 Start up the handset as described in the previous...

Страница 24: ...ur browser 2 In the address bar enter ut bgan or the IP address for the SwiftBroadband unit The default IP address is 192 168 0 1 The web interface opens 3 Select SETTINGS IP handsets 4 Locate the loc...

Страница 25: ...splay shows that the number is being dialled 3 Volume up or down If you need to adjust the voice volume during a call and the display shows the main screen press or on the keypad For further informati...

Страница 26: ...Wireless Handset keypad and display The keypad The following drawing shows the keypad of the handset The next sections explain the functions of each key in the keypad Select Left select Off hook Volum...

Страница 27: ...in screen Opens the Contacts list Off hook After entering a phone number Initiates a call to the number From main screen Opens a list of the latest calls including incoming outgoing and missed calls O...

Страница 28: ...Select center Selects confirms the function highlighted in the display Navigation Navigates through the menu system in the display Right Left are also used to change settings in the menus From main s...

Страница 29: ...press and hold The display shows Press The display shows In text mode you have the functions listed below The key switches between text and number mode There are three options Numeric lowercase and up...

Страница 30: ...display 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w x y z W X Y Z 0 0 space space Switches between lowercase uppercase and numbers Symbols Displays a list with the following additional s...

Страница 31: ...The following shortcuts are available When the display is in the main screen this key gives direct access to the list of contacts When the display is in the main screen this key opens a list of the la...

Страница 32: ...formation The sections are outlined below SBB signal and battery status When the AVIATOR Wireless Handset is connected to a SwiftBroadband unit the display shows the signal strength of the SBB signal...

Страница 33: ...s handset status such as whether or not the handset is ready for making calls or whether there is an ongoing call For explanations of the icons see Icons in the display on page 25 Signal and battery s...

Страница 34: ...unit connected used together with signal strength and battery status if relevant Signal strength for wireless handset and or for SwiftBroadband unit Battery status for wireless handset and or for Swi...

Страница 35: ...ds from the handset including ring tones are muted Voice is not muted This symbol is shown when you are adjusting the volume The keypad is locked To unlock the keypad press the center select key follo...

Страница 36: ...urns to the normal display function To enable or disable the screensaver enter the menu system select Settings Display and select Screensaver When the box is checked the screensaver is enabled Wait a...

Страница 37: ...Chapter 2 Getting started AVIATOR Wireless Handset keypad and display 27 2222 Getting started...

Страница 38: ...Chapter 2 Getting started 28 AVIATOR Wireless Handset keypad and display...

Страница 39: ...etting started User interfaces The main user interface for the handset is the display menu system However with a computer and a browser you can also use the built in web server to access a subset of t...

Страница 40: ...for the AVIATOR Wireless Handset shows ready you can make or receive calls To make a call To make a call simply type the phone number and press or Note If the handset is in the cradle while you make...

Страница 41: ...r contacts or from a list of recent calls Contacts Press the right select key from the main screen and move to the contact you want to call Then press the off hook key Recent calls To see the latest c...

Страница 42: ...n see To set up the function of the cradle on page 63 Any open menus are closed down when the handset is ringing You can see unanswered calls under Call log in the AVIATOR Wireless Handset menus or in...

Страница 43: ...ing taken the call you press Options 2 Scroll to Transfer number to transfer and press Select 3 If the local numbers are entered in the phone book the display shows the local numbers available for tra...

Страница 44: ...ransferred to the local phone 0503 5 Enter the local number in this case 0503 and press Transfer The SwiftBroadband unit makes sure that the call is transferred properly to the new local number The ph...

Страница 45: ...announcement When transferring a call you can put the current call on hold call the new number and announce the call to be transferred terminate the announcement call and then transfer the original c...

Страница 46: ...put on hold 4 Select Enter number to enter the local number you want to transfer the call to or select Contact search to select a number from the Contacts list 5 In this example the original call is...

Страница 47: ...he final recipient This is to free the line for the original call Press the on hook key to terminate the announcement call in this example the call to 0503 In case you need to talk to the original cal...

Страница 48: ...dset connected to a SwiftBroadband unit dial 00 country code phone number followed by or Example To call Thrane Thrane in Denmark 45 39558800 dial 00 45 39558800 followed by or To make a call to a han...

Страница 49: ...er to the user manual for your SwiftBroadband unit Making a secure call from the AVIATOR Wireless Handset The AVIATOR Wireless Handset supports secure peer to peer voice calls You can make secure call...

Страница 50: ...t The configuration of the IP connection of the SwiftBroadband unit determines the speech quality of the AVIATOR Wireless Handset The following two examples show a high quality and a best effort quali...

Страница 51: ...ecure mode anytime during a call When using the AVIATOR Wireless Handset in networks where all calls must be secure you can set the handset to start a secure session automatically each time when a cal...

Страница 52: ...ith the peer string Example Say the first 2 symbols and the peer i e the person called says the last 2 symbols If the comparison of the SAS is ok press Yes 4 The line is secure and the display shows S...

Страница 53: ...he session failed to go secure Press OK to continue the call as a non secure session Failed authentication If the verification of authentication certificates fails the peer is not member of the closed...

Страница 54: ...n also make a hands free call by leaving the handset in the cradle while making the call Similarly you can answer a call using hands free mode by leaving the handset in the cradle while answering the...

Страница 55: ...the keypad do as follows 1 Select the left Options menu 2 Select Keypad lock To unlock the keypad do as follows 1 Press the center select key 2 Press the left select key To use night mode The display...

Страница 56: ...menu 2 Select Stealth mode How to enter text in the AVIATOR Wireless Handset When entering your contacts in the AVIATOR Wireless Handset you use the keypad to enter the names Press before the alpha nu...

Страница 57: ...display the letter H 3 Press again until the lower left corner of the display shows lower case letters 4 Press the key 3 def two times to display the letter e Using a headset You can connect a headset...

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Страница 59: ...g To display the call log To display the call log do as follows 1 From the main menu select Call log 2 Select the list you want to see 3 If you want to see details for a call move to the call and sele...

Страница 60: ...call log folder To delete all numbers in the call log or all numbers in a sub folder of the call log do as follows 1 In the call log menu not in one of the sub folders select Manage 2 Select the fold...

Страница 61: ...with This means you cannot edit or delete the entry To call a contact To call a contact do as follows 1 In your Contacts list scroll to the contact you want to call 2 Press the off hook key To add a...

Страница 62: ...contact and select OK For information on how to enter text see How to enter text in the AVIATOR Wireless Handset on page 46 6 Scroll to Number and select Edit 7 Change the number of your contact and s...

Страница 63: ...see DHCP Enabled Disabled IP address Subnet mask address Default gateway Physical address MAC 4 Select Software version to see the version of the AVIATOR Wireless Handset software 5 Select Legal infor...

Страница 64: ...cryption the access point does not use encryption The connected access point if any is always placed at the top 4 Select Connect at the network you want to connect to If your access point does not use...

Страница 65: ...a SwiftBroadband unit on page 9 for information on how to connect to the SBB network When the handset is ready for use you see the handset ready symbol in the top right corner of the display Normally...

Страница 66: ...ty mode WEP set the following see also the documentation for Wireless Access Point Authentication Select Open system or Shared key Encryption level Select 64 bit or 128 bit WEP key index Select 1 2 3...

Страница 67: ...access point is now deleted If the access point uses encryption your handset will not be able to connect to the access point unless the security settings are entered again To delete all Wireless netwo...

Страница 68: ...ss network list select Options left select 2 Select Manage 3 Select Add profile 4 Type in the SSID of the access point 5 Select OK A new profile is now created 6 Enter the security information for the...

Страница 69: ...HCP to automatically obtain an IP address Static IP addresses are also supported It is recommended to use DHCP Automatic IP DHCP is the default setting To select the IP mode do as follows 1 From the m...

Страница 70: ...address and select OK 6 Continue to Subnet mask Gateway Primary DNS and Secondary DNS and enter them in the same way 7 Select Back or press on hook to exit The handset will now use the static informat...

Страница 71: ...s and to change the setting or select Edit select the setting you want and select OK To set up stealth mode Stealth mode is used when the AVIATOR Wireless Handset should not be noticed In stealth mode...

Страница 72: ...the handset is used in a noisy environment To set up Noise cancellation do as follows 1 From the Settings menu select Call services 2 Press Select for Noise cancellation When the AVIATOR Wireless Hand...

Страница 73: ...by removing the handset from the cradle and terminate a call by putting the handset back in the cradle The handset automatically changes to hands free when you make or answer a call with the handset i...

Страница 74: ...nsparency can be selected Automatic day night mode can be selected This automatically gives you optimum display light conditions also for operation in low light areas If you do not want to use automat...

Страница 75: ...t the time span 4 Press Back to return to normal operation As long as the handset sits in a powered cradle it will not automatically shut down To disable or set auto power on Per default the AVIATOR W...

Страница 76: ...fault With this option selected from next startup the AVIATOR Wireless Handset will automatically be set up with the next available user name local number and password when connected to a SwiftBroadba...

Страница 77: ...me box Then continue to the following steps 4 To change the time move to Time and press Edit Then type in the new time and select OK The new time is activated immediately 5 To change the date move to...

Страница 78: ...the PIN code for the handset see the next section To set up the PIN code for the handset To set up the PIN code for the handset do as follows 1 From the Settings menu select PIN code Note There may be...

Страница 79: ...PIN code before you can change it 3 Type in the PIN code you want to use and select OK 4 Repeat the PIN code and select OK 5 Select Back to leave the menu To select the language This setting is for f...

Страница 80: ...ings To return to factory default for all settings do as follows 1 From the Settings menu select Factory default 2 Select Yes All settings and status information are now changed to factory default set...

Страница 81: ...n integrated SIP server or another SIP server How to set up the SIP profile depends on your subscription and the SIP server and network to which the handset is connected To activate a SIP profile The...

Страница 82: ...ter several network specific values so the handset can communicate with the SIP server The AVIATOR Wireless Handset can hold up to 10 profiles The following parameters can be set up in the SIP profile...

Страница 83: ...me is New Profile 4 Move to SIP server and select Edit 5 At Server name IP select Edit again 6 Type in the server name URL or IP address and select OK Example Server name is voip serv 7 Type in the po...

Страница 84: ...e AVIATOR Wireless Handset registers with the SIP server it is connected to If the SIP server is the SwiftBroadband unit you don t need to change this setting The interval is set to 120 seconds defaul...

Страница 85: ...o the profile you want to change and select Options Edit View 2 Edit the settings as described in the previous section To delete a SIP profile To delete a SIP profile do as follows 1 In the SIP menu m...

Страница 86: ...ct Delete all 4 Select Yes To see memory usage in the list of SIP profiles To see the number of profiles in the list and the maximum allowed number of profiles do as follows 1 From the SIP settings me...

Страница 87: ...the SwiftBroadband unit Status Current GPS position status signal strength and PIN status Properties Information about the SwiftBroadband unit type and software version Enter PIN code You can enter t...

Страница 88: ...t 2 Use the left right keys to find the network user group for the application you want to start or stop 3 Use the up down keys to select the connection you wish to start Active or stop Inactive 4 Pre...

Страница 89: ...the SBB system Status shows the status of the SBB connection for example Ready or Registering CNo shows the signal strength of the SBB connection the carrier to noise ratio PIN status shows status of...

Страница 90: ...strator password for the SwiftBroadband unit and select OK 4 Type in the PIN for the SwiftBroadband unit and select OK Alarm from the SwiftBroadband unit You can use the AVIATOR Wireless Handset to al...

Страница 91: ...the main menu select BGAN 2 If there are active alarms in the SwiftBroadband unit you can select Active alarms 3 Press Select to access the list of active alarms 4 Scroll to an alarm and press Select...

Страница 92: ...ength of the SBB satellite signal when the handset is not in use To display the signal strength in the handset do as follows 1 From the main menu select BGAN 2 Select CNo The handset now shows a full...

Страница 93: ...system Introduction to the web server The web server is built into the AVIATOR Wireless Handset and is primarily used for uploading software and for editing contacts in the AVIATOR Wireless Handset Y...

Страница 94: ...for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely d...

Страница 95: ...R Wireless Handset to the SwiftBroadband unit as described in Getting started on page 5 4 Open your browser on the computer and enter the IP address of the AVIATOR Wireless Handset You find the IP add...

Страница 96: ...bar shows a handset icon to indicate that it is the internal web server of the AVIATOR Wireless Handset and not of a SwiftBroadband unit If the handset is wireless a battery icon shows the status of...

Страница 97: ...eb server The Home page The web server starts up on the Home page To go back to the Home page from another location in the web server select Home from the left navigation pane The Home page shows prop...

Страница 98: ...of all contacts in the handset You can sort the list by name or number by clicking Name or Number in the heading row of the list To add a new contact type in the name and number at the top of the page...

Страница 99: ...ALL LOG page shows date and time phone number duration and whether the call was incoming outgoing or missed If the phone number is in the Contacts list the name of the contact is shown with the number...

Страница 100: ...web server SIP settings Overview The handset communicates using SIP Session Initiation Protocol To view the SIP settings of the handset select SIP SETTINGS from the left navigation pane The page show...

Страница 101: ...t the bottom of the page To edit a SIP profile To edit a SIP profile do as follows 1 From the Profile scroll list select the profile you want to edit 2 Change the settings according to your needs 3 Cl...

Страница 102: ...Click Browse and locate the firmware you want to upload to the AVIATOR Wireless Handset 3 Click Upload firmware The handset initiates firmware upload showing the progress in the display When upload is...

Страница 103: ...export three types of settings file each containing a subset of the handset settings Contacts SIP settings or Phone settings The name of the file indicates which settings are included in the file To e...

Страница 104: ...Chapter 4 Using the web server 94 Using the web server The file is now saved in the location you specified...

Страница 105: ...of the handset settings Contacts SIP settings or Phone settings The name of the file indicates which settings are included in the file To import a settings file do as follows 1 Click Browse 2 Browse...

Страница 106: ...service technician If you are reporting an error with your AVIATOR Wireless Handset you may be asked to provide a diagnostics report To save a diagnostics report do as follows 1 Select HELP from the l...

Страница 107: ...If you can see that the problem is related to airtime and not to the AVIATOR Wireless Handset please contact your Airtime Provider If you need assistance with problems caused by the AVIATOR Wireless...

Страница 108: ...ismantle open or shred the AVIATOR Wireless Handset It should be dismantled only by trained personnel Do not expose the AVIATOR Wireless Handset or batteries to heat or fire Avoid storage in direct su...

Страница 109: ...to human beings and the environment Never dispose these items together with unsorted municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipm...

Страница 110: ...1 The PIN code has not been entered in the SwiftBroadband unit 2 There is an error in the terminal or the SBB network 1 Enter the menu system of the handset and select BGAN Enter PIN code For informat...

Страница 111: ...installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installati...

Страница 112: ...on of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health The exposure standard for wireless devices employs...

Страница 113: ...fcc gov oet fccid after searching on FCC ID ROJIPHANDSET NOTICE This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause har...

Страница 114: ...Appendix A Conformity 104 AVIATOR Wireless Handset...

Страница 115: ...Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network...

Страница 116: ...Shared Key PUK PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Q QVGA Quarter Video Graphics A...

Страница 117: ...for Internet telephony STUN Simple Traversal of UDP through NATs a protocol for assisting devices behind a NAT firewall or router with their packet routing T TFT Thin Film Transistor A display type us...

Страница 118: ...WLAN Wireless Local Area Network WPA Wi Fi Protected Access wireless security with greater protection than WEP Z ZRTP ZRTP is a cryptographic key agreement protocol to negotiate the keys to encrypt V...

Страница 119: ...IP address 59 automatic secure 41 automatic setup 9 66 automatic shut down 65 B backlight 64 adjust 64 standby adjust 64 suppress 61 battery charging 6 charging interval storage 8 98 leak 98 stand by...

Страница 120: ...etection 63 critical alarm display 80 D date and time setting 67 day night mode automatic 64 Default gateway show 53 default settings 70 DHCP 59 diagnostics report 96 dialled number 49 display icons 2...

Страница 121: ...know 1 setup 13 IP mode 59 IP streaming start connection 77 K key negotiation secure call 42 keypad alpha numeric keys 19 click 61 control keys 17 description 16 locking 45 shortcuts 22 keys text and...

Страница 122: ...y 2 PUK code 11 R received calls 49 register handset 9 13 reregister SIP server 74 reset 70 restore factory settings 70 ringing tone 61 router configuration 40 RTP streaming 39 S safety summary iii SA...

Страница 123: ...l 41 startup options 65 static IP address 59 status 79 87 stealth mode on off 61 quick setting 46 setting up 61 streaming connection start 77 STUN server SIP server 74 Subnet mask address show 53 supp...

Страница 124: ...ts 88 enabling or disabling 66 Home 87 import export settings 93 introduction 83 overview 86 SIP settings 90 using 83 wireless standard 6 wireless access point connecting the IP Handset 8 connection 6...

Страница 125: ......

Страница 126: ...98 129599 B www cobham com satcom...

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