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Page 54
Issue
Possible Causes
Solution
Insertion
Area‟
area.
Wheel is not seated properly
into stanchions of test strip.
insertion area.
Use your thumbnails to
push
wheel
spindles
down to snap wheel into
place.
If issue persists, Contact
Technical Support.
Touch
screen
display
issues
Insufficient/Low Battery
Display
faint
or
low
brightness
Display Screen Flickers
Connect
the
power
adapter to wall socket.
Change
„Brightness‟
User
setting
in
the
“Device Settings‟ menu
of the meter.
Check Battery level and
if issue persists, contact
Technical Support.
Touch
screen not
responding
Dropping or subjecting the
meter to strong shocks.
Contact
Technical
Support
Touch
screen
cracked
Dropping or subjecting the
meter to strong shocks
Using pointed or sharp-edged
objects
other
than
the
recommended
„finger‟
or
rubber stylus to touch the
screen elements.
Contact
Technical
Support
Power
Adapter Not
working
Faulty Adapter (Bent power
cord, Bent power pin in the
meter)
Check
adapter
functionality by plugging
the power adapter to a
different wall socket.
If issue persists, contact
Technical Support
Software
Software
version
update
Power cycle and re-