Encore TWC-703 Adapter
5
Technical Support and Repair Policy
To ensure that your experience with Clear-Com and our World Class products is as beneficial,
effective and efficient as possible, we would like to define the policies and share some "best
practices" that can accelerate any problem solving processes which we may find necessary and
to enhance your customer service experience. Our Technical Support, Return Material
Authorization, and Repair Policies are set forth below. These Policies are subject to revision
and constantly evolve in order to address our Customers' and the Market's needs. Therefore,
these are provided by way of guidance and for information only and may be changed at any time
with or without Notice.
5.1
Technical Support Policy
a. Telephone, online, and e-mail technical support will be provided by the Customer Service
Center free of charge during the Warranty Period.
b. Technical support will be provided free of charge for all software products under the
following conditions:
i. The application, operating, and embedded software is installed on a product covered by
Clear-Com's Limited Warranty, and:
ii. The software is at the current release level; or,
iii. The software is one (1) version removed from current.
iv. Older versions of software will receive "best-effort" support, but will not be updated to
correct reported bugs or add requested functionality.
c. For Technical Support:
i. North and South America, (incl. Canada, Mexico, and the Caribbean) & US Military:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:[email protected]
ii. Europe, the Middle East and Africa:
Hours:0800 - 2000 Central European Time
Days:Monday - Friday
Tel:+49 40 853 999 700
Email:[email protected]
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