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5700-E Softener Installation & Startup Guide 

Page 27

 

www.cleanwaterstore.com 

Rev 091514 

Troubleshooting the 5700-E Softener 

PROBLEM / SYMPTOM 

POSSIBLE CAUSE 

SOLUTION 

Water softener fails to regenerate 

Electrical service to unit 
has been interrupted 

Assure permanent electrical service 
(check fuse, plug, pull chain, or switch) 

Timer is defective 

Replace timer 

Power failure 

Reset time of day 

Hard water 

By-pass valve is open 

Close by-pass valve. 

No salt is in brine tank 

Add salt to brine tank and maintain salt level 
above water level. 

Injector screen plugged. 

Clean injector screen 

Insufficient water 
flowing into brine tank. 

Check brine tank fill time and clean 
brine line flow control if plugged 

Hot water tank 
hardness. 

Repeated flushings of the hot water tank is 
required. 

Leak at distributor tube. 

Make sure distributor tube is not cracked. 
Check O-ring and tube pilot. 

Internal valve leak 

Replace seals and spacers and/or piston. 

Unit used too much salt 

Improper salt setting. 

Check salt usage and salt setting 

Excessive water in brine 
tank. 

See problem 7. 

Loss of water pressure 

Iron buildup in line to 
water 
conditioner 

Clean line to water conditioner. 

Iron buildup in water 
conditioner. 

Clean control and add mineral cleaner to 
mineral bed. Increase frequency of 
regeneration. 

Inlet of control plugged 
due to foreign material 
broken loose from pipes 
by recent work done on 
plumbing system. 

Remove piston and clean control 

Loss of softening resin through drain line 

Air in water system 

Assure that well system has proper air 
eliminator control. Check for dry well 
condition. 

Improperly sized drain 
line flow control. 

Check for proper drain rate. 

Iron in conditioned water 

Fouled mineral bed. 

Check backwash, brine draw, and brine tank 
fill. Increase frequency of regeneration. 
Increase backwash time. 

Содержание Pro-OX 5700-E

Страница 1: ...outine maintenance your system will be providing filtered water for many years Please review this start up guide entirely before beginning to install your system and follow the steps outlined for best results Questions Call us toll free 1 888 600 5426 or 1 831 462 8500 Email us support cleanwaterstore com See more information on our website www cleanwaterstore com resources ...

Страница 2: ... 1 or 1 1 4 NPT in Noryl plastic Brass end connectors are also available for connecting to copper tubing 7 Fig 4 5700 E Bypass Service Mode Knob Positions 7 Installation Instructions 8 Attaching the brine line tubing to the brine tank the 5700 E brine valve 11 Fig 8 5700 E Brine Line Installation 11 Initial Manual Backwash 23 Maintaining Your 5700 E Softener System 24 Troubleshooting the 5700 E So...

Страница 3: ...odel Size 32K Grain Softener Quantity Description 1 5700 E backwash control valve bypass valve 1 Pipe connector kit either 1 or 1 10 x 44 filter tank with distributor tube 1 Media funnel 1 1 cubic foot box of softening media resin 1 18 x 33 black brine tank Model Size 48K Grain Softener Quantity Description 1 5700 E backwash control valve bypass valve 1 Pipe connector kit either 1 or 1 10 x 54 fil...

Страница 4: ...tube 1 Media funnel 2 1 cubic foot boxes of softening media resin 1 18 x 33 black brine tank Model Size 80K Grain Softener Quantity Description 1 5700 E backwash control valve bypass valve 1 1 Pipe connector kit either 1 or 1 13 x 54 filter tank with distributor tube 1 Media funnel 2 1 cubic foot boxes of softening resin 1 cubic foot box of softening media resin 1 18 x 33 black brine tank NOTE All...

Страница 5: ...ediment rust particularly if this is older piping that has been exposed to iron or manganese for some time Typically this clears up over a day or two but can persist for weeks if the pipe is old galvanized iron pipe that is corroded Best Practices for Piping Drain Installation 1 See typical installation see Fig 2 The softener is installed after the pressure tank 2 Make sure to connect the IN pipe ...

Страница 6: ... connect with the drain tubing How Your Softener Works See Fig 1 In the softener water enters the top of the tank and flows down through the media and up the distributor tube Hardness minerals are drawn to the resin beads in the softener During backwash the water flow is reversed and water flows down the distributor tube and up through the media lifting and expanding the softening media and removi...

Страница 7: ...er Installation Startup Guide Page 6 www cleanwaterstore com Rev 091514 Fig 2 Typical Softener 5700 E piping installation with ball valve and hose bib after the filter along with pre and post filtration if necessary ...

Страница 8: ...anwaterstore com Rev 091514 Fig 3 5700 E from the rear showing the inlet and outlet end connector fittings 1 or 1 1 4 NPT in Noryl plastic Brass end connectors are also available for connecting to copper tubing Fig 4 5700 E Bypass Service Mode Knob Positions ...

Страница 9: ...d the softening resin using the media funnel provided Tank will be approximately 2 3 to the 3 4 full NOTE If you are using a softener with fine mesh resin you will want to first add the gravel provided before adding resin 3 Remove cap or tape from top of distributor tube Be careful not to pull up distributor tube when removing cap or tape 4 Attach plastic top screen to the under side of the 5700 E...

Страница 10: ...t compound on the tank itself or on the threads where the 5700 E threads into the tank 6 Install the 5700 E backwash control timer valve on to the top of the filter tank by hand do not over tighten Tighten with hands there is no need for a pipe wrench or other wrench 7 See the bypass image below Note the pipe connectors while the other end is what gets attached to the control valve The 5700 E valv...

Страница 11: ...e inlet is installed to the In pipe connector on the bypass valve and outlet is on the Out connector Note Arrows on bypass valve should be visible from the top of the bypass valve 11 Connect some flexible tubing from the drain connection on the 5700 E control valve to a suitable drain such as a septic tank or drain to a sewer It is OK to run the drain line up and over the Softener up to 4 feet abo...

Страница 12: ...ide of the nut Next slide the black or clear compression ring on to the tubing with the narrower diameter going on first Then slide the taller white compression ring on to the tubing with the wider diameter going on first The two compression rings should lay flush against each other on the tubing Slide them in to the brine injector nut and place the brine tubing into the brine valve Finally push t...

Страница 13: ...l help to clear out any foreign material that may be in the pipes from the piping installation If you do not have a valve installed after the softener and you do not have a hose bib you will need to turn the water on inside the house to let the water run Use a bathtub or laundry sink or other fixture that does not have an aerator screen 18 Leave the water running out of the garden hose at a slow r...

Страница 14: ...its target calculated number of gallons based on hardness settings Timed Meter Mode Timed Meter Mode tracks the number gallons used like the Meter Mode but waits until its set time to regenerate instead of immediately A buffer period is factored in to prevent you from running out of soft water The water droplet to the right of Current Time signifies the unit tracking water flow We recommend T for ...

Страница 15: ...he gear to begin menus Current time and period of the day will be flashing After pressing the Regen button only the hour portion will be flashing Use the up and down arrows to adjust the time Press the gear again to switch to the minute portion Note once the timer passes a 12 hour period it will automatically change A M to P M Unit Hardness settings Hard 25 will be flashing Pressing the Regen butt...

Страница 16: ...d Calendar Day Override setting Allows user to set a time to regenerate by if the unit hasn t met its set meter amount within that time period Pressing the Regen button allows you to change the days Default setting is 0 days but can range from 0 99 days The recommended setting for a softener is 14 days depending on usage ...

Страница 17: ...me settings Press gear to begin menus Current time and period of the day will be flashing After pressing the Regen button only the hour portion will be flashing Use the up and down arrows to adjust the time Press the gear again to switch to the minute portion Note once the timer passes a 12 hour period it will automatically change A M to P M Pressing the gear again brings you to the Regeneration d...

Страница 18: ...tore com Rev 091514 Time Menus Continued Using the up and down arrows you can set the number of days you wish to have between regenerations The unit has a range of 1 99 days Default setting is 7 days The recommended setting for a softener is 14 days depending on usage ...

Страница 19: ...nce Menus the Regeneration Mode Regeneration Cycle Period Lengths and Unit Capacity are adjustable To enter press both the Gear and Regen button at the same time All mode types will be flashing Press the Regen button again to select the mode type you wish to be in Use the up and down arrow to scroll through the modes ...

Страница 20: ... the time to be changed Use the up and down arrows to adjust the hours and A M and P M settings Pressing the gear again will bring you to phase 1 Backwash BW will be present and P1 10 will be flashing Total minutes spent in backwash will be flashing The unit can be programmed for 0 99 minutes The recommended setting for a softener is 10 minutes Next menu displays brine draw settings BD will be pre...

Страница 21: ...d P3 12 will be flashing Total minutes the unit rinses will be flashing Unit can be set anywhere from 0 99 minutes The recommended setting for a softener is 10 minutes depending on usage This menu displays Brine Refill settings BF will be present and P4 10 will be flashing Total minutes the unit fills the brine tank for will be flashing Unit can be set anywhere form 0 99 minutes For 32K grain soft...

Страница 22: ...t grains Example A setting of 064 is equal to 64 000 grain capacity Gallons Capacity Hardness x 75 Timed Meter Mode only Gallons Capacity Hardness Meter Mode only Immediate Regeneration While in service position hold the Regen button in for 5 6 second to initiate an immediate regeneration Pressing the Regen button again will jump to the next cycle phase Holding the two arrow buttons together will ...

Страница 23: ...own arrow scroll to yes Hitting the Gear will begin resetting the unit Power Outage Memory During a loss of power all program settings will be stored in permanent memory The current valve position cycle step and time of day are all stored as well but upon power up a reset of the current time will be necessary If the unit were to lose power during a regeneration stage the valve will return back to ...

Страница 24: ...ckwash mode which is the first of five cycles it goes through during regeneration The backwash takes 8 minutes After 8 minutes the 5700 E will begin to suck up the brine solution from the brine tank 4 After another 10 to 15 minutes the brine tank will be sucked dry of the salt brine Check to make sure that the brine tank has no water after this cycle 5 After 60 minutes of being in this Cycle 2 ref...

Страница 25: ...sing a small screw driver Using this small screwdriver remove the injector nozzle 21 and throat 22 unscrewing counter clockwise You may need to use a paper clip or other piece of wire to remove the lower nozzle once it is unscrewed 5 Replace and or clean parts the throat and nozzle in muriatic acid or vinegar 6 Put the system back in service and plug in the control valve Make sure the timer assemb...

Страница 26: ...5700 E Softener Installation Startup Guide Page 25 www cleanwaterstore com Rev 091514 ...

Страница 27: ...w Control Button 1 20251X270 3 5 GPM Flow Control Button 1 20251X272 5 0 GPM Flow Control Button 1 14 20561X241 BLFC Brass Fitting 1 15 20251X303 Insert Brine Line 1 16 20251X305 Ferrule Brine Line 1 17 20251X304 Nut Compression for Brine Line 1 18 20561X214 Screw Injector Mounting 2 19 20561X226 Injector Cover 1 20 20561X221 O Ring Injector Cover 1 21 20251X205 Inj Nozzle 1 White 1 20251X241 Inj ...

Страница 28: ...be Make sure distributor tube is not cracked Check O ring and tube pilot Internal valve leak Replace seals and spacers and or piston Unit used too much salt Improper salt setting Check salt usage and salt setting Excessive water in brine tank See problem 7 Loss of water pressure Iron buildup in line to water conditioner Clean line to water conditioner Iron buildup in water conditioner Clean contro...

Страница 29: ... screen plugged Clean screen Line pressure is too low Increase line pressure to 20 psi 1 3 bar Internal control leak Change seals spacers and piston assembly Service adapter did not cycle Check drive motor and switches Control cycles continuously Misadjusted broken or shorted switch Determine if switch or timer is faulty and replace it or replace complete power head Drain flows continuously Valve ...

Страница 30: ... the softener more than several feet which causes pressure loss and the injector not to work correctly finally check to make sure there is enough pressure If possible increase your water pressure to softener from your well pump and see if a slightly increased pressure makes the injector work We recommend a minimum 30 PSI but it does work better if there is 40 to 50 minimum PSI System Not Backwashi...

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