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CLAGE
EN
6. Troubleshooting
If a problem occurs with your Zip Hydroboil® unit, the cause is often something very simple. Try to resolve the problem yourself with
the aid of the table below. That will help you avoid the expense of an unnecessary callout.
Problem
Cause
Remedy
Water stays cold
No power.
Check power supply.
Possible internal fault.
Contact customer service.
No water flow when tap is
operated.
No water.
Check water supply.
Water tank is empty.
Wait until the water tank is filled.
Low water flow at the tap.
Boiling water outlet blocked / calcified
Contact customer service.
Water does not boiling or
takes much more time to
heat up.
Heating elements calcified
Contact customer service.
If you cannot rectify the fault with the aid of this table, please contact:
CLAGE GmbH
AfterSales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 890140
Fax:
+49 4131 890141
Email: [email protected]
Further maintenance
Regular servicing is necessary to keep the unit working efficiently at all times. Please
contact customer service for more information.
Sign a maintenance contract with us. Our customer service will contact you in good
time before the next due maintenance to arrange an appointment with you.
We offer a filter service where we can determine your consumption with you and
contact you in good time before reaching the calculated filter capacity.
7. Cleaning and Maintenance
Cleaning
The plastic surfaces and taps should be wiped with a slightly wet and hygienic cloth
only. Do not use abrasive or chlorinebased cleaning agents or solvents.
To prevent damage of the electronic components do not clean the undersink unit and
tap with a water jet.
