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Document Number: G-SIP3DP-RUC
Version: AG
149
16
A
NALOG
P
HONES
Unlike digital phones, analog phones have no assignable buttons or softkeys
and don’t normally support displays and message waiting indicators. In
performing phone tasks (such as transfer and conferencing) Hook-Flash is used
in place of button presses. Phone tasks that require the use of Hook-Flash are
described below.
General Hook-Flash Rules
When connected on a call:
Two Hook-Flashes will take you to another call (or back to the same call, if
there is no other call).
One Hook-Flash will initiate a transfer.
During a transfer (after dialling the first digit):
One Hook-Flash will cancel the transfer and reconnect you to the party you
were transferring.
BLIND TRANSFER
A blind transfer is when you transfer a call directly to another extension without
consulting with the person receiving the call. To do this, simply complete the
transfer before the receiving party answers the call. To transfer a call:
1.
Perform a Hook-Flash to activate a new line and place the call on hold. You
will hear a dial tone.
2.
Dial the call recipient’s extension or phone number. You will hear the
confirmation DTMF tone for each button press.
3.
Once a valid extension or telephone number has been entered, you will
hear a ring-back tone.
4.
Release and transfer the call by replacing the handset.
5.
The Transferee may now hear the ring-back tone up until the recipient
picks up the handset. Alternatively they may continue to hear the same
music on hold (or silence) as before.
6.
Recipient or voicemail answers the phone, or, call goes unanswered.
CONSULTATION TRANSFER
A consultation transfer is when you speak with the recipient before you
complete the transfer. To do this, simply remain on the line until the receiving
party answers the call. After consulting with the receiving party, you can either
complete the transfer or return to the original call.
Содержание H-SIP3A-RUC12
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