Cisco Webex Desk, Руководство пользователя

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C:\Users\<user_ID>\AppData\Roaming\webexdeskcamera
• For Mac OS:
Macintosh HD:\Users\<user_ID>\Library\Application Support\Cisco Webex Desk Camera
Procedure
Step 1
Open the Cisco Webex Desk Camera app.
Step 2 On the
Basic
tab, locate
Camera logs
.
Step 3 Click Collect to start logs collection.
Step 4
Click Open to open the directory where the log files are saved.
Related Topics
Install the Cisco Webex Desk Camera App , on page 9
Collect Camera Logs with Webex , on page 28
Collect Camera Logs with Webex Meetings , on page 29
Collect Camera Logs with Cisco Accessory Hub , on page 28
Collect Camera Logs with Cisco Accessory Hub
If you encounter issues when using your camera, use the Cisco Accessory Hub to get camera logs for
troubleshooting. The camera logs are saved to the download directory specified in your web browser.
You can only use Cisco Accessory Hub with Google Chrome version 68 and later.
Note
Procedure
Step 1 Connect your camera to your computer.
Step 2 Go to https://upgrade.cisco.com/accessories in your web browser.
Step 3
Follow the onscreen instructions until the camera serial number and firmware version display.
Step 4 Click
Get camera logs
at the bottom.
Related Topics
Collect Logs with the Camera App , on page 27
Collect Camera Logs with Webex , on page 28
Collect Camera Logs with Webex Meetings , on page 29
Collect Camera Logs with Webex
If you encounter issues when using your camera with Webex, you can use the Send logs feature within Webex
to capture camera logs are for troubleshooting.
Cisco Webex Desk Camera User Guide
28
Maintain Your Camera
Collect Camera Logs with Cisco Accessory Hub