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Cisco Unity Express administrative and
user documentation

Cisco Unified Communications 500 Series for Small
Business supports Cisco Unity Express Version 2.3.4 and
higher releases.

Cisco Unity Express Documentation, By Version at

http://www.cisco.com/en/US/docs/voice_ip_comm/unity
_exp/roadmap/cuedocs.html

User documentation for Cisco Unified IP
Phones

Quick Reference Cards and User Guides at

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme
/ip_phones/roadmap/cucme_phone_roadmap.html

Documentation

Document Title

Содержание UC520-24U-8FXO-K9

Страница 1: ...w 3 Equipment 4 Installing the Chassis and Power Supply 5 Grounding the Chassis 6 Connecting the Power 7 Powering Up the System 8 Creating the Initial Software Configuration 9 Installing a Cisco Catalyst Express 520 for a UC 520 10 Connecting the Interfaces and Devices 11 Verifying the Communications 12 Modifying the Software Configuration 13 Related Documentation ...

Страница 2: ...he Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty informatio...

Страница 3: ...ications solution designed specifically for growing businesses with 8 to 50 employees Each configuration of the UC 520 is tied to a maximum number of supported users and includes relevant licenses for call control voice messaging and Cisco Unified IP Phones The UC 520 consists of these two platforms 8 and 16 user platform 24 32 and 48 user platform The 8 and 16 user platform includes 8 switched Po...

Страница 4: ...mplified and immediately operational deployments Figure 1 shows the typical deployment of a Cisco Unified 500 Series in a Cisco Smart Business Communications System The Cisco Smart Business Communications System is a unified communications solution for small businesses that provides voice data video security and wireless capabilities while integrating with existing desktop applications like calend...

Страница 5: ...K9 or UC520 8U 2BRI K9 UC520W 8U 2BRI K9 4 FXS 8 PoE and 4 FXO or 2 BRI SIP trunk 4 FXS 8 PoE and 4 FXO or 2 BRI 4 FXS DID 4 FXS 8 PoE and 4 FXO or 2 BRI UC520 16U 4FXO K9 UC520W 16U 4FXO K9 or UC520 16U 2BRI K9 UC520W 16U 2BRI K9 4 FXS 8 PoE and 4 FXO or 2 BRI SIP trunk 4 FXS 8 PoE and 4 FXO or 2 BRI 4 FXS DID 4 FXS 8 PoE and 4 FXO or 2 BRI UC520 24U 8FXO K9 UC520 24U 4BRI K9 4 FXS 8 PoE and 8 FX...

Страница 6: ...and 0 3 port 0 0 0 to 0 0 3 FXO Foreign Exchange Office ports FXO and 0 3 port 0 1 0 to 0 1 3 ISDN BRI ports B0 B1 Numbered top to bottom port 0 1 0 to 0 1 1 VLAN number for data network Vlan1 VLAN number for voice network Vlan100 Music on Hold MoH port voice port 0 4 0 Compact Flash slot COMPACT FLASH flash Factory Option VIC BRI VIC2 2BRI NT TE and 0 1 port 0 2 0 to 0 2 1 Factory Option VIC FXO ...

Страница 7: ...lt Software Configuration section on page 42 Table 3 Cisco Catalyst Express 520 Switch Interfaces Description Label Value in Software Configuration Ethernet 10 100 1000 dual purpose port 1000BASE X GigabitEthernet1 Small form factor pluggable SFP module slot for uplink or server connectivity 1000BASE FX Fast Ethernet 10 100 Power over Ethernet PoE ports Left to right 10BASE T 100BASE TX and 1X 8X ...

Страница 8: ... and automated attendant services specifically designed for the small and medium sized branch office environment Users can easily and conveniently manage their voice messages and greetings with intuitive telephone prompts and a straightforward web based GUI that allows simple administration Security Protects against information theft virus outbreaks and application abuse whether from known or unkn...

Страница 9: ...ion must be installed on a PC or laptop to be connected to the UC 520 GUI application for managing most systemwide and phone based features allows you to easily customize the software configuration before or while deploying a PBX or keysystem telephony system at a customer site No specialized training or Cisco IOS software command line experience required to create or customize software configurat...

Страница 10: ...m Devices Wired and Wireless UC520 8U 4FXO K9 UC520W 8U 4FXO K9 UC520 8U 2BRI K9 UC520W 8U 2BRI K9 8 2 for teleworkers 10 IP phones 4 analog1 UC520 16U 4FXO K9 UC520W 16U 4FXO K9 UC520 16U 2BRI K9 UC520W 16U 2BRI K9 16 2 for teleworkers 18 IP phones 4 analog1 UC520 24U 8FXO K9 UC520 24U 4BRI K9 24 4 for teleworkers 28 IP phones UC520 32U 8FXO K9 UC520 32U 4BRI K9 32 4 for teleworkers 36 IP phones ...

Страница 11: ...ty Express License Support UC 520 Models Mailboxes General Delivery Mailboxes GDMs UC520 8U 4FXO K9 UC520W 8U 4FXO K9 UC520 8U 2BRI K9 UC520W 8U 2BRI K9 12 2 for teleworkers 5 GDM UC520 16U 4FXO K9 UC520W 16U 4FXO K9 UC520 16U 2BRI K9 UC520W 16U 2BRI K9 20 2 for teleworkers 5 GDM UC520 24U 8FXO K9 UC520 24U 4BRI K9 24 4 for teleworkers 10 GDM UC520 32U 8FXO K9 UC520 32U 4BRI K9 32 4 for teleworker...

Страница 12: ...Safety Information Roadmap Cisco Smart Business Communications System Software and Documentation CD ROM A separate rack mount kit Part Number 53 2993 01 can be ordered for the 8 and 16 user models The kit includes the following Power supply bracket Rack mount brackets for chassis Assembly hardware screws Installing Components for Cisco Unified Communications 500 Series for Small Business Items Not...

Страница 13: ...and 48 user models Figure 2 UC 520 with FXO Ports 8 and 16 user model Figure 3 UC 520 with FXO Ports 24 32 and 48 user model 1 Music on hold MoH port 6 WAN port 2 Console Aux port 7 Expansion port 242825 VIC 4FXS DID 3 2 1 0 IN USE Cisco Unified 500 Series 7 6 5 2 9 4 8 3 1 Cisco Unified 500 Series 231725 VIC 4FXS DID 3 2 1 0 IN USE 7 6 5 9 1 4 8 3 2 ...

Страница 14: ...y installed VIC or T1 E1 VWIC 5 Compact Flash slot 1 Music on hold MoH port 6 Expansion port 2 Console Aux port 7 FXS ports 3 Power over Ethernet PoE ports 8 Optional One factory installed VIC or T1 E1 VWIC 4 Compact flash slot 9 BRI ports 5 WAN port VIC 4FXS DID 3 2 1 0 IN USE Cisco Unified 500 Series 242833 6 5 4 2 8 7 9 3 1 ...

Страница 15: ... end of sale products in results lists The tool streamlines the process of locating serial number labels and identifying products Serial number information expedites the entitlement process and is important for access to support services Access the Cisco Product Identification tool at http tools cisco com Support CPI index do 1 Music o n hold MoH port 6 WAN port 2 Console Aux port 7 Expansion port...

Страница 16: ... Desktop Installation Wall Mounting 8 and 16 user models only Rack Mounting Safety Information The Regulatory Compliance and Safety Information document for Cisco Unified 500 Series contains translations of the warnings that appear in this guide For safety information you must know before working on the UC 520 see the Regulatory Compliance and Safety Information document at Cisco com ...

Страница 17: ... be used in conjunction with the specific product installation guide that shipped with the product Please refer to the Installation Guide Configuration Guide or other enclosed additional documentation for further details Statement 1071 Warning High leakage current permanent earth connection essential before making Telecommunication Network Connection Statement 343 Warning Do not work on the system...

Страница 18: ... serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless all cards faceplates front covers and back covers are in place Statement 1029 Warning Only trained and qualified pers...

Страница 19: ...ate it in an area that exceeds the maximum recommended ambient temperature of 40 deg Statement 1047 Warning Voltages that present a shock hazard may exist on Power over Ethernet PoE circuits if interconnections are made using uninsulated exposed metal contacts conductors or terminals Avoid using such interconnection methods unless the exposed metal parts are located within a restricted access loca...

Страница 20: ...ricted Front panel LEDs can be easily read Access to ports is sufficient for unrestricted cabling Temperature does not exceed 104 F 40 C humidity does not exceed 85 percent and altitude at the installation site is not greater than 10 000 feet 3049 meters Desktop Installation When installing the unit and power supply on a desktop observe the following precautions Caution When installing the unit al...

Страница 21: ...tion Failure to use the correct hardware or to follow the correct procedures could result in a hazardous situation to people and damage to the system Statement 248 Attaching the Chassis and Power Supply to the Wall The unit has two keyholes on the bottom of the chassis for mounting the unit on a wall or other vertical surface The power supply is mounted to the wall using the wall mount bracket To ...

Страница 22: ...upporting wood or into a metal wall stud b For hollow wall mounting wall must be at least 1 2 inch 12 7 mm thick Use two wall anchors with washers Wall anchors and washers must be a size suitable for the wall to which they are mounted Step 3 Position the chassis on the wall a Orient the front and back of the chassis vertically b The unit must be oriented with the front panel TNV connection side fa...

Страница 23: ...all stud b For hollow wall mounting wall must be at least 1 2 inch 12 7 mm thick Use two wall anchors with washers Wall anchors and washers must be a size suitable for the wall to which they are mounted Step 5 Position the power supply in the bracket a Orient the front and back of the power supply vertically b Position the end nearest the power cable at the top Rack Mounting Note You call only ins...

Страница 24: ...s screwdriver to install the bracket screws Figure 8 Attaching Rack Mount Brackets to the UC 520 Step 2 Figure 9 shows the brackets in the rack mount kit for the power supply This step applies to the 8 and 16 user models only Figure 9 Brackets for Rack Mounting Power Supply 1 Wall mount bracket 2 Rack mount bracket 242820 00 1 VIC 4FXS DID 3 2 1 0 IN USE 242823 1 2 ...

Страница 25: ...sis and power supply in a 19 inch rack follow these steps Warning To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to ensure that the system remains stable The following guidelines are provided to ensure your safety This unit should be mounted at the bottom of the rack if it is the only unit in the rack When mounting this unit in a partially...

Страница 26: ...n the rack When the correct screw holes are used the small threaded holes in the brackets line up with unused screw holes in the rack If the small holes do not line up with the rack holes you must raise or lower the brackets to the next rack hole 5 Grounding the Chassis Warning This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably i...

Страница 27: ... to the length required for the ground lug or terminal For the ground lug approximately 0 75 in 20 mm For user provided ring terminal as required Step 2 Crimp the ground wire to the ground lug or ring terminal using a crimp tool of the appropriate size Step 3 Attach the ground lug or ring terminal to the chassis as shown in Figure 11 and Figure 12 Tighten the screws to a torque of 8 10 in lb 0 9 1...

Страница 28: ...ined and qualified personnel should be allowed to install replace or service this equipment Statement 1030 Warning The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact Do not attempt to tamper with or open any public telephone operator PTO provided equipment or connection hardware Any hardwired connection other than by a nonremovable connect one time o...

Страница 29: ...to the the power supply Step 2 Connect the power interface cable to the power connector port on the back of the unit 7 Powering Up the System To power up the UC 520 follow these steps Step 1 Verify that the AC power cord is connected to the power supply Step 2 There is no external Power On Off switch on the power supply To power up the power supply and the UC 520 connect the power cord plug to a g...

Страница 30: ... follow these steps Step 1 If necessary install Configuration Assistant on a PC to be used to manage the configuration of the UC 520 For information see the Getting Started with Cisco Configuration Assistant document at http www cisco com go configassist or on the CD ROM that shipped with your product 1 SYS Solid green Online 2 POE Solid green Connected 3 VM Solid green Online 4 WLAN Blinking gree...

Страница 31: ...e the Voice System Type setting from PBX to Key System Configuration c Save the configuration Step 5 Confirm that the UC 520 appears in the Topology View What to Do Next These tasks can be performed in any order To install a Cisco Catalyst Express 520 switch see the Installing a Cisco Catalyst Express 520 for a UC 520 section on page 32 To connect the UC 520 to a WAN PSTN or ISDN or to connect dev...

Страница 32: ...ifferent languages in the Regulatory Compliance and Safety Information for the Catalyst Express 520 Switches document on Cisco com This section contains basic installation information including the following Warning Definitions Installation Guidelines Desktop Installation Connecting the Switch to the UC 520 Adding a Switch to a Community Warning Definitions These warnings are translated into diffe...

Страница 33: ...osed additional documentation for further details Statement 1071 Warning This equipment is intended to be grounded Ensure that the host is connected to earth ground during normal use Statement 39 Warning To prevent the switch from overheating do not operate it in an area that exceeds the maximum recommended ambient temperature of 113 F 45 C To prevent airflow restriction allow at least 3 inches 7 ...

Страница 34: ... at all times because it serves as the main disconnecting device Statement 1019 Warning This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available Statement 1024 Warning Only train...

Страница 35: ... circuits if interconnections are made using uninsulated exposed metal contacts conductors or terminals Avoid using such interconnection methods unless the exposed metal parts are located within a restricted access location and users and service people who are authorized within the restricted access location are made aware of the hazard A restricted access area can be accessed only through the use...

Страница 36: ... and is in an environment that exceeds normal room temperature such as a closet a cabinet or a closed or multirack assembly Do not place any items on the top of the switch Airflow around the switch and through the vents is unrestricted Note We strongly recommend that you allow at least 3 in 7 6 cm of clearance around the ventilation openings to prevent airflow restriction and overheating Do not st...

Страница 37: ...tilt the chassis by the plastic panel on the front Always hold the chassis by the metal body Caution Your installation must allow unrestricted airflow for cooling For placing the unit on a desktop keep at least 1 inch 2 54 cm of clear space beside the cooling inlet and exhaust vents Caution Do not place any items that weigh more than 10 lb 4 5 kg on top of the switch To install the switch on a des...

Страница 38: ...t_series_home html Connecting the Switch to the UC 520 To connect the switch to a UC 520 follow these steps Step 1 Connect one end of a straight through twisted four pair Category 5 cable with RJ 45 connectors to the 1000BASE FX port on the front panel of the UC 520 Step 2 Connect the other end of the cable to the Expansion port on the front panel of the UC 520 Step 3 Connect the power cord for th...

Страница 39: ...ation Assistant is installed to a PoE port on the front panel of the UC 520 to which this switch is connected Step 3 Launch Configuration Assistant For information see the Getting Started with Cisco Configuration Assistant document at http www cisco com go configassist or on the CD ROM that shipped with the product Step 4 Use Configuration Assistant to perform the following tasks For information s...

Страница 40: ...front panel of the UC 520 and if installed to PoE ports on front of the switch Note The PoE ports on the UC 520 provide up to 15 4 W of power to connected Cisco prestandard and IEEE 802 3af compliant powered devices with a maximum of 80W total on the eight PoE ports The PoE ports on the Catalyst Express 520 provide up to 15 4 W of power to connected Cisco prestandard and IEEE 802 3af compliant pow...

Страница 41: ...7320 tsd_products_support_series_home html Step 5 Use Configuration Assistant to perform the following tasks For more information see online help a Verify that the Topology View page includes the newly installed hardware device b Configure the options in the Secure Wireless window in Configuration Assistant as required c Configure and assign user accounts to connected Cisco Unified IP phones in Co...

Страница 42: ... Software Configuration System Management Tools Localization Support Configuring Localization Installing Cisco Configuration Assistant Logging Into Cisco Unified CME and Cisco Unity Express GUI Logging Into Cisco Unified CME Phone User Page Information About the Software Configuration This section contains the following topics Default Software Configuration System Management Tools Localization Sup...

Страница 43: ... system message which appears on Cisco Unified IP phone screens For example change the system message to the customer business name Set the number of digits for each Cisco phone extension Configure Cisco phone features and intercom Configure extensions or build a comma separated values csv file with names and extension numbers to import into the Configuration Assistant Configure network settings f...

Страница 44: ...tem Management Tools Management Tool Description Related Information Tasks Procedures Cisco Configuration Assistant page 44 Primary configuration application for installing and managing the UC 520 Allows for administration of voice networking and security features See the Getting Started with Cisco Configuration Assistant at http www cisco com go configa ssist or on the CD ROM that shipped with th...

Страница 45: ...he CD ROM that shipped with the product Cisco Unified CME Phone User Page The Cisco Unified CME phone user page enables phone users to program a small set of features on their own phones such as changing speed dial buttons and to search the Cisco Unified CME directory Each user must have a unique user name and password that is created by the office administrator For information about launching the...

Страница 46: ...support for Cisco Unified CME on a UC 520 you must download user and network locale files from Cisco com Note For a list of supported languages see the appropriate Cisco Unified 500 Series Matrix at http www cisco com en US products ps7293 prod_installation_guides_list html Prerequisites The Cisco Configuration Assistant must be installed on a PC or laptop to be connected to the UC 520 For informa...

Страница 47: ...nified CME For information see online help Downloading Language for Voice Mail Prompts from Cisco com Before using the Cisco Configuration Assistant to configure localization support for Cisco Unity Express on a UC 520 you must download a language pack from Cisco com Prerequisites Cisco Configuration Assistant must be installed on a PC or laptop to be connected to the UC 520 For information see th...

Страница 48: ...Configuration Assistant To install Cisco Configuration Assistant on a PC to be used to customize the software configuration on a UC 520 follow these tasks Prerequisites Pentium III based IBM PC or compatible computer with 512 MB DRAM 1 GB DRAM recommended on which to install the Configuration Assistant is connected to the UC 520 over the LAN or is connected to a PoE port on front of the unit Addit...

Страница 49: ...tp ipaddr ccme html To access CUE enter the following URL in the browser window where ipaddr is the IP address of CUE Default IP address is 10 1 10 1 http ipaddr Step 2 When the Authentication window appears enter the Administrator username and password Default Administrator username cisco Default Administrator password cisco The home window appears For information see online help Logging Into Cis...

Страница 50: ...tions System Cisco Smart Business Communications System Setup shipped with product or on CD ROM shipped with product Product information on Cisco com at http www cisco com go sbcs Cisco Configuration Assistant Getting Started with Cisco Configuration Assistant at http www cisco com go configassist or on CD ROM shipped with product Cisco Catalyst Express 520 switch Getting Started Guide for Cisco C...

Страница 51: ...2 3 4 and higher releases Cisco Unity Express Documentation By Version at http www cisco com en US docs voice_ip_comm unity _exp roadmap cuedocs html User documentation for Cisco Unified IP Phones Quick Reference Cards and User Guides at http www cisco com en US docs voice_ip_comm cucme ip_phones roadmap cucme_phone_roadmap html Documentation Document Title ...

Страница 52: ...apore 068912 www cisco com Tel 65 6317 7777 Fax 65 6317 7799 Europe Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13 19 1101 CH Amsterdam The Netherlands www europe cisco com Tel 31 0 800 020 0791 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices 2009 Cisco ...

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