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Cisco SN 5428-2 Storage Router Hardware Installation Guide
OL-4797-01
Chapter 3 Troubleshooting
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service representative assist you as quickly as
possible:
•
Date you received the SN 5428-2 Storage Router
•
Chassis serial number (located on the upper-right label on the rear panel of
the chassis)
•
Type of software and release number
•
Maintenance agreement or warranty information
•
Brief description of the problem
•
Brief explanation of the steps you have taken to isolate and resolve the
problem