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Obtaining Technical Assistance
92
Performance Route Processor Installation and Configuration Guide
OL-11656-01
Access to all tools on the Cisco Technical Support & Documentation website
requires a Cisco.com user ID and password. If you have a valid service contract
but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the
Cisco Product Identification Tool
to locate your product serial number
before submitting a request for service online or by phone. You can access this
tool from the Cisco Technical Support & Documentation website by clicking the
Tools & Resources
link, clicking the
All Tools (A-Z)
tab, and then choosing
Cisco Product Identification Tool
from the alphabetical list. This tool offers
three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting
show
command output. Search results show an
illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before
placing a service call.
Tip
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to
update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical
documentation, not the entire Cisco.com website. On the Cisco.com home page,
click the
Advanced Search
link under the Search box and then click the
Technical Support & Documentation
radio button.
To provide feedback about the Cisco.com website or a particular technical
document, click
Contacts & Feedback
at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC Service Request Tool provides recommended