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6-4

Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3

OL-6280-01

Chapter 6      Troubleshooting

    Problems Configuring and Initiating Cisco MeetingPlace Video Integration

Problem

Error message in Eventlog:  "CMcuController::initialize(), ERROR: Failed to register MPVideo 

as authorizer.\n");

Solution

•

Cisco MeetingPlace Video Integration is unable to register itself as the authorizer on the 
Cisco IPVC MCU. Check the authorization settings on the Cisco IPVC MCU. See 

Setting 

Cisco IPVC MCU Parameters Required to Support Cisco MeetingPlace, page 3-4

. 

•

Check if another application has previously declared itself as the authorizer on the 
Cisco IPVC MCU. If necessary, reboot the Cisco IPVC MCU to disconnect all applications. 

Problem

Error message in Eventlog:  "CMcuController::initialize(), ERROR: Failed to get Video 

Information from the MCU unit.\n") 

Solution

Cisco MeetingPlace Video Integration is unable to get video conference view settings, or the 

current view settings do not fulfill the requirements. Check the previous entry in the eventlog for 
explanation. 

Problem

Error message in Eventlog:  "CMcuController::initialize(), ERROR: Failed to register MPVideo 

for Notifications.\n") 

Solution

•

Wait a few moments to allow Cisco MeetingPlace Video Integration to try again to reinitialize. 

•

If this error continues to appear, contact your Cisco technical support representative. See the 

Guide 

to Cisco Conferencing Documentation and Support

. 

Problem

Error in Eventlog after installing Cisco MeetingPlace Video Integration: Conference 

Technology Provider Initialization Failed, MCU Controller initialization failed

Solution

Cisco MeetingPlace Video Integration and Cisco MeetingPlace Web Conferencing are not yet 

ready to establish the connection. Wait a few minutes; Cisco MeetingPlace Video Integration will try 
again to establish the connection. 

Problem

Cisco MeetingPlace Video Integration does not seem to be running. 

Solution

Verify that Cisco MeetingPlace Video Integration is running: 

•

Check the eventlog. You should see this message: 

STATUS: 

Cisco MeetingPlace Video Integration READY to receive requests from MPAgent

.

•

From the Cisco MeetingPlace command-line interface (CLI), type 

gwstatus

. If it is running 

correctly, its status will be 

OK

. 

Problem

The Eventlog shows socket failure during Cisco MeetingPlace Video Integration initiation, and 

Cisco MeetingPlace Video Integration is unable to communicate with the Cisco IPVC MCU.

Solution

•

The Cisco MeetingPlace Video Integration may be on a different network domain than the 
Cisco IPVC MCU and an IP port between the two has not been opened. Open port 3336. 

•

The Cisco IPVC MCU is down. 

Содержание MeetingPlace Video Integration

Страница 1: ...stems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Administrator s Guide for Cisco MeetingPlace Video Integration Release 5 3 Text Part Number OL 6280 01 ...

Страница 2: ...AMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCSP the Cisco Square Bridge logo Cisco Unity Follow Me Browsing FormShare and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study...

Страница 3: ...tions of Video Participants in the Meeting Room 2 8 How Cisco MeetingPlace Video Integration Tracks Port Availability 2 8 How Video Conferences End 2 9 C H A P T E R 3 Installing Cisco MeetingPlace Video Integration 3 1 Before You Install 3 1 Making Sure Component Systems Are Up and Running 3 1 Verifying your Video Conferencing License 3 2 About Configuring the Cisco IPVC MCU to Use Cisco MeetingP...

Страница 4: ...ut Video Conferencing Statistics 4 13 Viewing Video Conferencing Statistics 4 14 C H A P T E R 5 Using Cisco MeetingPlace Video Conferencing 5 1 Supported Meeting Types 5 1 About Setting Up End Users for Video Conferencing in Cisco MeetingPlace 5 2 About Scheduling Video Conferences 5 3 Who Can Schedule Video Conferences 5 3 When Video Conferences Can Be Scheduled 5 3 How Users Schedule Video Conf...

Страница 5: ...hooting 6 1 Viewing the Eventlog 6 1 Setting the Level of Logging Detail 6 1 General Troubleshooting Guidelines 6 2 Problems Configuring and Initiating Cisco MeetingPlace Video Integration 6 2 Problems Scheduling a Video Conference 6 5 Problems Joining a Video Conference 6 5 Problems During a Video Conference 6 7 I N D E X ...

Страница 6: ...Contents iv Administrator s Guide for Cisco MeetingPlace Video Integration Release 5 3 OL 6280 01 ...

Страница 7: ...tem administrators who are familiar with the following products which are prerequisites for Cisco MeetingPlace Video Integration Cisco MeetingPlace 8100 Series servers and the Cisco MeetingPlace MeetingTime software application Cisco MeetingPlace Web Conferencing Other Cisco MeetingPlace integration products that are part of the Cisco MeetingPlace system Cisco CallManager if your environment inclu...

Страница 8: ...am maintains its full feature set and functional richness The following steps provide a simplified overview of how the Cisco MeetingPlace Video Integration solution works in a system that includes e mail notifications 1 You set up user profiles in Cisco MeetingPlace that control who can schedule video conferences 2 Users whose profile authorizes them to schedule video conferences submit a single C...

Страница 9: ...process for using Cisco MeetingPlace Video Integration see Chapter 5 Using Cisco MeetingPlace Video Conferencing and Chapter 2 Cisco MeetingPlace Video Integration Components and Process Features and Benefits of Cisco MeetingPlace Video Integration Cisco MeetingPlace Video Integration offers the following features Enhances meeting effectiveness by bringing together multiple media to create a rich ...

Страница 10: ...tion and Support http www cisco com univercd cc td doc product conf mtgplace roadmap htm Cisco MeetingPlace Video Integration Release 5 3 http www cisco com univercd cc td doc product conf mtgplace video 53 index htm Cisco MeetingPlace Audio Server Release 5 3 http www cisco com univercd cc td doc product conf mtgplace audio 53 index htm Cisco MeetingPlace Web Conferencing Release 5 3 http www cis...

Страница 11: ...rcd cc td doc product voice c_callmg 4_1 index htm Release 4 0 documentation http www cisco com univercd cc td doc product voice c_callmg 4_0 index htm Cisco IP Video Telephony Solution Reference Network Design SRND for Cisco CallManager Release 4 0 http www cisco com application pdf en us guest netsol ns268 c649 ccmigration_09186a008026c 609 pdf Cisco VT Advantage http www cisco com univercd cc t...

Страница 12: ...1 6 Administrator s Guide for Cisco MeetingPlace Video Integration Release 5 3 OL 6280 01 Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5 3 Additional References ...

Страница 13: ...gPlace Video Conferencing Process page 2 4 Overview of Components The components shown in Figure 2 1 and described in Table 2 1 work together to provide video conferences that are integrated with Cisco MeetingPlace voice and web conferences In the Cisco MeetingPlace Video Integration solution Cisco MeetingPlace components provide audio conferencing and web conferencing data collaboration and the C...

Страница 14: ...P Gateways Allows the Cisco MeetingPlace system to communicate with IP telephony devices Connects the Cisco MeetingPlace audio server to the network and to Cisco CallManager or the H 323 gatekeeper Establishes the link between the Cisco MeetingPlace audio server and the Cisco IPVC MCU to enable video and audio participants to hear and speak to each other Cisco MeetingPlace audio server Cisco Meeti...

Страница 15: ...articipate in video conferences on the Cisco IPVC MCU Cisco MeetingPlace Video Integration Monitors the configuration of the Cisco IPVC MCU and passes current status to the Cisco MeetingPlace audio server Authorizes the Cisco IPVC MCU to create and initiate video conferences Initiates the creation of the audio channel between the Cisco IPVC MCU and the Cisco MeetingPlace audio server Passes inform...

Страница 16: ...in a DMZ outside the corporate firewall Optional Cisco MeetingPlace for Outlook Optional Cisco MeetingPlace for Lotus Notes Optional Cisco MeetingPlace SMTP E Mail Gateway The following additional components are also supported One Cisco IPVC MCU with all components including an H 323 gatekeeper Optional Cisco CallManager About the Cisco MeetingPlace Video Conferencing Process The process of creati...

Страница 17: ...e The minimum number of ports that Cisco MeetingPlace schedules for each conference is determined by the formula Total number of video conference ports Number of video floater ports Number of video overbook ports Total number of video conferences available If a user does not schedule fewer ports than the number of ports resulting from this calculation Cisco MeetingPlace schedules the number of por...

Страница 18: ...ference the Cisco IPVC MCU sends information about the new video conference to Cisco MeetingPlace Video Integration If the conference has not been scheduled in Cisco MeetingPlace is not currently in session or is outside the guard times of a scheduled meeting Cisco MeetingPlace Video Integration tells the Cisco IPVC MCU not to create the conference How the Link Between the Cisco IPVC MCU and the C...

Страница 19: ...st that is displayed in the meeting room of Cisco MeetingPlace Web Conferencing If a Participant Joins a Scheduled Video Conference by Dialing in to the Cisco IPVC MCU Participants dial in to the conference from their video endpoint by using the number provided in the Connect dialog box in the Cisco MeetingPlace web conferencing meeting room This number is the service prefix on the Cisco IPVC MCU ...

Страница 20: ... IPVC MCU admits a participant to a video conference the Cisco IPVC MCU notifies Cisco MeetingPlace Video Integration which notifies Cisco MeetingPlace Web Conferencing Cisco MeetingPlace Web Conferencing identifies the participant as a video participant in the participant list in the Cisco MeetingPlace web conferencing meeting room The participant name displayed comes from the participant s profi...

Страница 21: ...he Cisco MeetingPlace Video Conferencing Process How Video Conferences End The video conference on the Cisco IPVC MCU ends when the Cisco MeetingPlace conference ends according to the standard rules for ending conferences on the Cisco MeetingPlace audio server At this time Cisco MeetingPlace Video Integration tells the Cisco IPVC MCU to terminate the video conference ...

Страница 22: ...ministrator s Guide for Cisco MeetingPlace Video Integration Release 5 3 OL 6280 01 Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video Conferencing Process ...

Страница 23: ...figuring the Cisco IPVC MCU to Use Cisco MeetingPlace page 3 2 Configuring the Cisco MeetingPlace Audio Server page 3 11 Configuring Cisco MeetingPlace H 323 SIP IP Gateway page 3 12 Configuring Load Balancing Configurations for Video Conferencing page 3 12 About Installing and Configuring Video Endpoints page 3 13 Optional Configuring Cisco MeetingPlace for Outlook page 3 14 Optional Configuring ...

Страница 24: ...o IPVC MCU for Cisco MeetingPlace Video Integration make sure that the Cisco IPVC MCU is working independently of Cisco MeetingPlace Video Integration and can host and manage video conferences For detailed information about video conferencing parameters see the Cisco IPVC MCU documentation including the Release Notes Cisco IP VC 3511 MCU and Cisco IP VC 3540 MCU Module Administrator Guide Version ...

Страница 25: ...e only Cisco MeetingPlace will be authorized to create video conferences Enable the Cisco IPVC MCU to generate an announcement for the Cisco MeetingPlace Waiting Room Step 4 Create a Cisco IPVC MCU service for Cisco MeetingPlace Note You cannot stack embedded Cisco IPVC media processors to use with Cisco MeetingPlace Verifying that Video Endpoints Can Connect to the Cisco IPVC MCU Endpoints must b...

Страница 26: ...ule Administrator Guide Version 3 2 Step 1 Log in to the Cisco IP VC Administrator of the Cisco IPVC MCU that you want the Cisco MeetingPlace server to use Step 2 Choose MCU Settings Basics Step 3 In the MCU field click MCU Step 4 In the Number of SCCP ports field select a value for the number of ports that you want Cisco CallManager to use that leaves ports available for Cisco MeetingPlace For ex...

Страница 27: ... Service for Cisco MeetingPlace You must create a Cisco IPVC MCU service for Cisco MeetingPlace Before you create a service in the Cisco IPVC MCU make sure that the media processor MP that the Cisco IPVC MCU uses supports Cisco MeetingPlace Table 3 1 provides information about which Cisco IPVC media processors support Cisco MeetingPlace You can use one of the preconfigured Cisco MeetingPlace servi...

Страница 28: ... click the Services tab Step 7 In the Services tab choose the appropriate template for your needs Voice Activated allows participants to View Active Speaker while Continuous Presence allows participants to View Multiple People These settings are available to participants in the web conferencing meeting room Step 8 Review the remaining topics in About Configuring the Cisco IPVC MCU to Use Cisco Mee...

Страница 29: ...llaboration in conferences Disable data collaboration in the Cisco IPVC MCU if it is currently enabled Step 8 Specify the number of ports that you want the Cisco IPVC MCU to reserve for each conference as follows a In the Reserved number of parties field enter 2 Note One of these ports is reserved for the Cisco MeetingPlace server Tip You can ascertain the maximum number of ports this service can ...

Страница 30: ... a single service code Each view must be unique General Instructions for Setting View Parameters Step 1 Click the edit view icon The Edit View dialog box appears Step 2 In the Use Processor field click the type of media processor that you want this service to use Note The MP and RM option does not support Cisco MeetingPlace Click MP to specify that the service only uses the local media processor t...

Страница 31: ... this case all participants will be able to use only the View Active Speaker option available in the Cisco MeetingPlace meeting room They will not be able to view multiple people simultaneously Creating a Single Voice Activated View Step 1 The default view should have the correct parameter settings Verify that the settings are as follows Step 2 Click OK If your users will attend via SCCP endpoints...

Страница 32: ...ses Cisco CallManager Note Endpoints that are not capable of supporting this bandwidth receive only the conference audio unless dynamic scheme is allowed Step 3 Check Allow dynamic scheme to enable the Cisco IPVC MCU to switch the conference video bandwidth to a lower value when a less capable endpoint joins the conference In the Min bit rate field click the lowest bandwidth that you want this par...

Страница 33: ... your Cisco technical support representative See the Guide to Cisco Conferencing Documentation and Support About Setting the Audio Codec Negotiation Priority Sound quality and bandwidth use are determined partly by the audio codec that the Cisco MeetingPlace and Cisco IPVC systems use The video endpoint s video signal and its audio channel must share available bandwidth As a result better picture ...

Страница 34: ... gateways are connecting to a gatekeeper the E 164 number of each MeetingPlace H 323 SIP IP Gateway must be unique The E 164 numbers do not need to be unique if they connect to Cisco CallManager Step 1 If the Cisco MeetingPlace H 323 SIP IP Gateway is not already connected to your network use the information in this section to configure all necessary components Configuring Load Balancing Configura...

Страница 35: ...io They can be either of the following Room based video systems Desktop video systems for example a digital camera that is attached to the computer or IP phone of an individual user and software to display images on the computer screen Cisco MeetingPlace Video Integration supports all video endpoints that are supported by Cisco IPVC MCU version 3 5plus SCCP video endpoints such as Cisco VT Advanta...

Страница 36: ...move information that is not applicable or add special instructions or other information that your users can use to attend conferences that include video Step 1 Examine the three video specific notification templates to determine whether they have by default the information that your video users need Step 2 If not customize the video related meeting notifications Optional Configuring Cisco Meeting...

Страница 37: ...r s Guide for Cisco MeetingPlace H 323 SIP IP Gateway Release 5 2 1 for configuration instructions To set up Cisco CallManager if you use a gatekeeper to route calls perform the following general steps Step 1 Create a gatekeeper device that points to the gatekeeper associated with the Cisco IPVC MCU Step 2 Create an H 225 Gatekeeper Controlled trunk for the Cisco IPVC MCU Step 3 Create a route pat...

Страница 38: ...tep 1 From the Cisco CallManager Administration menu bar do one of the following In Cisco CallManager 4 0 choose Route Plan Route Pattern Hunt Pilot In Cisco CallManager 4 1 choose Route Plan Route Hunt Route Pattern Step 2 Click Add a New Route Pattern Hunt Pilot Step 3 Enter options Field Value Device Name The IP address of your Cisco IPVC MCU Description A name that identifies this trunk Retry ...

Страница 39: ...If Cisco MeetingPlace Video Integration is installed in the DMZ meeting schedulers must allow Internet access for all conferences that will include video even if only internal participants will attend The web and video conferences will be held on the server in the DMZ If Cisco MeetingPlace Video Integration is installed behind the firewall in a DMZ configuration users cannot include video conferen...

Страница 40: ... Web Conferencing Release 5 3 is installed on the server on which you will install Cisco MeetingPlace Video Integration Step 4 Make sure that the Cisco IPVC MCU is available on the network reachable via its IP address Step 5 Run the Cisco MeetingPlace Video Integration Setup exe and follow the prompts Enter the values that you collected in Gathering Installation Values page 3 18 Item Value IP addr...

Страница 41: ...ngPlace Video Integration use Add Remove Programs in the Control Panel or run the installer again The uninstall process will automatically stop the Cisco MeetingPlace Web Conferencing service and other Cisco MeetingPlace services including the Cisco MeetingPlace Video Integration service If you plan to reinstall Cisco MeetingPlace Web Conferencing and Cisco MeetingPlace Video Integration uninstall...

Страница 42: ...3 20 Administrator s Guide for Cisco MeetingPlace Video Integration Release 5 3 OL 6280 01 Chapter 3 Installing Cisco MeetingPlace Video Integration Uninstalling Cisco MeetingPlace Video Integration ...

Страница 43: ...ty for the Cisco MeetingPlace audio server For complete information about MeetingTime see the Administrator s Guide for Cisco MeetingPlace Audio Server Release 5 3 Only parameters in MeetingTime that specify video apply to video conferencing About Video Conferencing Access Information Each video conference is identified by a code that is composed of two numbers The service prefix of the service yo...

Страница 44: ...led Cisco MeetingPlace Video Integration To view the service prefix In MeetingTime click the Configure tab look for the COMPANY SPECIFIC INFORMATION heading click Usage Parameters then scroll down in the panel on the right to the Video Service Code field This value will be updated automatically in MeetingTime if you change it on the Cisco IPVC MCU It is best not to make changes after meetings are ...

Страница 45: ...o IPVC MCU for MeetingPlace conferences Tracing Level logging verbosity MCU IP Address MCU User Account this can be an Operator or Administrator level account MCU User Password password for the user account Voice Link E 164 Step 5 Click OK Step 6 Restart the Cisco MeetingPlace Web Conferencing master service The Cisco MeetingPlace Video service will automatically restart Changing Settings in Other...

Страница 46: ...Cisco IP VC 3540 MCU Module Release Notes for Release 3 5 Several factors affect video conferencing resource availability Manage the availability of ports and conferences by doing one or more of the following Configuring the MeetingPlace service on the Cisco IPVC MCU to use nonresource intensive features For information see the Cisco IP VC 3511 MCU and Cisco IP VC 3540 MCU Module Administrator Gui...

Страница 47: ...elease Notes for Release 3 5 If you increase the number of available video conferences by changing settings on the Cisco IPVC MCU the value for this parameter may not update until all meetings that were in session when you made the change have terminated Total number of ports that are available to Cisco MeetingPlace video conferencing This value depends on hardware and feature configuration of the...

Страница 48: ...e for each conference This number appears by default in the of video callers field on the scheduling form of users whose profiles allow them to schedule video conferences If users do not change this value when they schedule a conference this number of video ports will be scheduled for that conference 0 zero or any number between 2 and the maximum number of video ports in the system that can be sch...

Страница 49: ...co MeetingPlace uses available video floater ports if there are any The total number of video floater ports that you configure includes The minimum number of video floater ports that Cisco MeetingPlace Video Integration requires in order to function An optional number of video floater ports that you make available to conference participants on a first come first served basis Number of video floate...

Страница 50: ...s for standard floater port functionality add additional floater ports Step 1 Use the information in this section to calculate the required minimum number of video floater ports Step 2 Continue with the steps in the following section Adding Optional Video Floater Ports Adding Optional Video Floater Ports In addition to the required minimum number of video floater ports you can include floater port...

Страница 51: ...4 8 6 10 or 2 2 so 6 is not an optimal number of overbook ports If you decrease the estimated number of overbook ports by 2 as in Example 2 your result is 2 a whole number Therefore one optimal number of overbook ports is 6 2 or 4 If you prefer more overbook ports increase the estimated number of overbook ports by 8 as in Example 3 so that your optimal number of overbook ports is 6 8 or 14 You can...

Страница 52: ...ngTime application using the table in this section Manage the use of video resources by doing the following Controlling which users and groups can schedule video conferences There are no restrictions on attending video conferences Prioritizing bandwidth use by assigning profiled users and groups default bandwidths By default video conferencing is not enabled in user profiles and video endpoint ban...

Страница 53: ...6 kbps 384 kbps Group Dflt Group Default the bandwidth set for the group to which this user is assigned The default bandwidth is 384kbps In the profile of the user in the Video Meetings section Endpoint Address Default video endpoint address that Cisco MeetingPlace outdials to bring the user into the video conference Entering a value for this parameter simplifies for users the process of attending...

Страница 54: ...om their profile ID when they schedule the meeting About Video Conferencing Bandwidth The default bandwidth for video conferencing when users outdial to their video endpoint from Cisco MeetingPlace Web Conferencing is set in the profile for each user or for the group that each user is assigned to Users can change their bandwidth setting at any time Changes take effect if they rejoin the web confer...

Страница 55: ...ils see the Cisco IP VC 3511 MCU and Cisco IP VC 3540 MCU Module Administrator Guide Version 3 2 Specifying User and Group Profile Information Step 1 Use the information in this section About Managing User Profiles for Video Use including the information about DMZ configurations to specify user and group profile parameters for video conferencing About Video Conferencing Statistics Use the tools de...

Страница 56: ...l number of seconds of video attended by all video participants in that conference TotVideoPortSecs In MeetingTime click the Report tab then click Raw Meeting Details Info in the panel on the left In the window on the right in the Values column click an option such as the start date for your report then enter a value and click OK Choose a value for each option you desire You cannot change items th...

Страница 57: ...int Therefore if 4 lines for a particular conference list 4084 in the Device column then 4 participants attended that conference via video endpoint Statistics in this report do not include the link between the Cisco MeetingPlace audio server and the Cisco IPVC MCU A summary of profile information includes the following video related fields Allow Video Scheduling Video Endpoint Bandwidth Video Endp...

Страница 58: ...4 16 Administrator s Guide for Cisco MeetingPlace Video Integration Release 5 3 OL 6280 01 Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Video Conferencing Statistics ...

Страница 59: ...Video Features and Functions in the Meeting Room During the Conference page 5 7 Information for End Users page 5 10 Supported Meeting Types Cisco MeetingPlace video capability is available for the meeting types listed in Table 5 1 for more information about these meeting types see the Administrator s Guide for Cisco MeetingPlace Audio Server Release 5 3 Table 5 1 Supported Meeting Types Meeting Ty...

Страница 60: ...3 endpoint address The endpoint address must be less than 128 digits however some endpoints require fewer than 128 digits For details about administrative functions in MeetingTime and Cisco MeetingPlace Web Conferencing see the Administrator s Guide for Cisco MeetingPlace Audio Server Release 5 3 and the Administrator s Guide for Cisco MeetingPlace Web Conferencing Release 5 3 Reservationless meet...

Страница 61: ...elease 5 3 of Cisco MeetingPlace Web Conferencing Cisco MeetingPlace for Outlook Cisco MeetingPlace for Lotus Notes and MeetingTime Video conferencing cannot be scheduled via the telephone user interface TUI Voice user interface VUI For step by step instructions on scheduling video conferences in MeetingTime Cisco MeetingPlace for Outlook Cisco MeetingPlace for Lotus Notes and Cisco MeetingPlace W...

Страница 62: ...o conferencing and external access the profile settings of each user for the Allow Internet Access parameter may affect their ability to schedule video conferences and their ability to include web conferencing participants who are outside the firewall See Important Information About DMZ Configurations and Video Conferencing page 4 12 Users can choose which functionality they want for each meeting ...

Страница 63: ...e or the other Participants can join the video conference in any of several ways described in the following sections About Attending Video Conferences by Outdialing from Cisco MeetingPlace Web Conferencing In Cisco MeetingPlace Web Conferencing users can join the video conference in several ways From the Current Meeting page by clicking the Connect button From the meeting room by clicking the Conn...

Страница 64: ...eeting notifications if the scheduler included video conferencing with the meeting There may be a delay while the call is connected This is normal Users cannot dial in if the meeting has attendance restrictions Users cannot attend a video conference via Cisco VT Advantage if they are using VPN software to access the network About Attending Video Conferences By Dialing In If a video conference does...

Страница 65: ... a video conference is available A participant can join an existing video conference on an ad hoc basis if one video conferencing port is available Participants join ad hoc video conferences the same way they join scheduled video conferences About Attending Password Protected Meetings If a scheduler schedules a Cisco MeetingPlace conference that requires a password for entry all participants must ...

Страница 66: ...e or VUI commands that are available to audio conference participants are not available to video conference participants because they are not connected directly to the Cisco MeetingPlace audio server For example the 5 telephone key combination that mutes an audio endpoint does not affect the audio transmission of a video endpoint About Modifying the Video Transmission Participants can control cert...

Страница 67: ...ut session If a video user attempts to enter a breakout session the audio channel of the video transmission of that participant and the focus of the web conference remain in the main meeting room In order to participate in a breakout session video participants must also join the Cisco MeetingPlace conference via an audio device such as a telephone or speaker phone and must manually mute the audio ...

Страница 68: ...g up their video endpoint About Ending a Video Conference A video conference continues as long as the Cisco MeetingPlace web conference continues and at least two video participants or one audio and one video participant are present The Cisco MeetingPlace web conference ends if one of the following occurs All participants close the meeting room window to exit the Cisco MeetingPlace web conference ...

Страница 69: ...onference page 6 7 Viewing the Eventlog All Cisco MeetingPlace logging is made to the Gateway SIM eventlog To view the event log right click the Cisco MeetingPlace icon the orange door in the system tray and choose Eventlog Setting the Level of Logging Detail Step 1 In the Windows Control Panel double click MeetingPlace Gateways Step 2 Click the Video tab Step 3 In the Tracing Level field type a v...

Страница 70: ...rence authorization policy field on the Cisco IPVC MCU Check to be sure all components are configured correctly for Cisco MeetingPlace Video Integration according to the instructions in Chapter 3 Installing Cisco MeetingPlace Video Integration Check the eventlog for errors and warnings Use the gwcptrace CLI command for Cisco MeetingPlace Audio Server to look for items related to the Cisco MeetingP...

Страница 71: ...ler initialize ERROR XmlSocket failed to initialize d n ret Solution Cisco MeetingPlace Video Integration is unable to establish a connection to the Cisco IPVC MCU Ping the Cisco IPVC MCU to check the connectivity Problem Error message in Eventlog CMcuController initialize ERROR CmdHandler failed to initialize n Solution Contact your Cisco technical support representative See the Guide to Cisco Co...

Страница 72: ...llow Cisco MeetingPlace Video Integration to try again to reinitialize If this error continues to appear contact your Cisco technical support representative See the Guide to Cisco Conferencing Documentation and Support Problem Error in Eventlog after installing Cisco MeetingPlace Video Integration Conference Technology Provider Initialization Failed MCU Controller initialization failed Solution Ci...

Страница 73: ...video overbook ports Total number of video conferences Extra ports are more commonly allocated if the Cisco IPVC MCU uses an EMP card than if it uses an MP card To minimize the chances that this will happen configure the IPVC according to the instructions specific to Cisco MeetingPlace conferences For details see the IPVC release notes Cisco IP VC 3511 MCU and Cisco IP VC 3540 MCU Module Release N...

Страница 74: ...ference is in session then initiate the video conference If the meeting requires a password or is restricted to profiled or invited users users must join the meeting by outdialing from Cisco MeetingPlace Web Conferencing or from a Cisco MeetingPlace for Outlook notification The call may not have successfully reached its intended destination Check your routing patterns For example make sure the ser...

Страница 75: ...The option to join the video conference is not available from within the web conference Solution In a DMZ or load balancing configuration if the conference is held on a server that Cisco MeetingPlace Video Integration is not installed on video conferencing is not available for that conference Problem No video conferencing ports are available but ports should be available Solution Make sure SCCP se...

Страница 76: ...e endpoint Cisco Systems cannot provide technical support for third party endpoints If other solutions do not solve the problem try muting the audio channel of the video endpoint at the endpoint then connect to the conference via telephone For desktop video endpoints try the following in addition to the previous items Reduce the input gain volume of the endpoint that is generating unwanted noise I...

Страница 77: ...roubleshooting Problems During a Video Conference Problem Telephone keypad commands do not work for example 5 to mute Solution This is correct behavior Video endpoints are connected to the Cisco IPVC MCU not directly to the Cisco MeetingPlace audio server so Cisco MeetingPlace key commands do not apply ...

Страница 78: ...6 10 Administrator s Guide for Cisco MeetingPlace Video Integration Release 5 3 OL 6280 01 Chapter 6 Troubleshooting Problems During a Video Conference ...

Страница 79: ...or Cisco MeetingPlace Video Integration 4 10 breakout sessions entering 5 9 C changing settings for Cisco MeetingPlace Video Integration 4 2 to 4 4 in Cisco IPVC MCU 3 3 Cisco CallManager configuring to work with Cisco MeetingPlace Video Integration 3 12 3 14 to 3 17 documentation 1 5 troubleshooting with Cisco MeetingPlace Video Integration 6 6 used with SCCP video endpoints 3 13 using the servic...

Страница 80: ... 6 5 using with Cisco MeetingPlace Video Integration 2 2 2 4 Cisco MeetingPlace SMTP E Mail Gateway using with Cisco MeetingPlace Video Integration 2 4 using with video conferencing 5 6 Cisco MeetingPlace Video Integration about 1 2 prerequisites before installing 3 1 system configurations 2 4 uninstalling 3 19 Cisco MeetingPlace Web Conferencing installing prerequisites for Cisco MeetingPlace Vid...

Страница 81: ...deo endpoints 2 3 H 323 Gatekeeper about 3 2 configuring to work with Cisco MeetingPlace Video Integration 3 12 using the service prefix 2 6 using with Cisco MeetingPlace Video Integration 2 3 2 4 video endpoints 3 2 3 6 4 11 I immediate meetings and video conferencing 5 1 5 3 ISDN video endpoints 3 2 3 13 3 14 3 19 4 2 4 11 4 12 IVR prompts 4 2 J joining meetings with Cisco MeetingPlace Web Confe...

Страница 82: ...ation 3 6 R rate matching card 3 2 recording meetings video conferences 5 9 recurring meetings and video conferencing 5 1 reports using to troubleshoot Cisco MeetingPlace Video Integration 6 7 rescheduling video conferences 5 4 reservationless meetings and video conferencing 5 2 5 5 scheduling video conferences 5 3 resources control 4 4 control of H 323 3 2 maximum number of video conferences 4 5 ...

Страница 83: ... 12 attending 5 4 to 5 7 attending lecture style meetings 5 9 attending meetings 1 3 bandwidth 4 12 breakout sessions 5 9 components 2 1 continuous meetings 5 2 displaying participant status 2 8 E 164 number 3 18 4 11 ejecting a participant 5 9 ending 2 9 extending 1 3 extending meetings 5 10 immediate meetings 5 1 leaving a meeting 5 10 lecture style meetings 5 2 license 3 2 load balancing config...

Страница 84: ...etingPlace Video Integration 3 2 SCCP 3 2 3 6 3 13 4 11 6 6 setting up 5 2 verifying connection to Cisco IPVC MCU 3 3 video floater ports 1 3 2 5 video link about 2 2 displaying in video conferencing 5 8 function of 2 3 in video conferences 1 3 problems 6 5 video overbook ports 1 3 2 5 video phone numbers 4 2 video ports changing settings 4 9 configuring video floater ports 4 7 to 4 8 default numb...

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