C H A P T E R
6-1
Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
OL-6280-01
6
Troubleshooting
Troubleshooting topics are divided into the following areas:
•
Viewing the Eventlog, page 6-1
•
General Troubleshooting Guidelines, page 6-2
•
Problems Configuring and Initiating Cisco MeetingPlace Video Integration, page 6-2
•
Problems Scheduling a Video Conference, page 6-5
•
Problems Joining a Video Conference, page 6-5
•
Problems During a Video Conference, page 6-7
Viewing the Eventlog
All Cisco MeetingPlace logging is made to the Gateway SIM eventlog.
To view the event log, right-click the Cisco MeetingPlace icon (the orange door) in the system tray and
choose
Eventlog
.
Setting the Level of Logging Detail
Step 1
In the Windows Control Panel, double-click
MeetingPlace Gateways
.
Step 2
Click the
Video
tab.
Step 3
In the Tracing Level field, type a value from the following table. All entries are case-sensitive.
For This Level of Detail
Set the Tracing
Level To
Minimal logging information, including error and
video conference status from
Cisco MeetingPlace Video Integration.
Retail
.
This is the default
value.