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Cisco Media Gateway Controller Node Manager Installation Guide

OL-18332-04

Chapter 2 Installing Cisco MNM

Troubleshooting Common Installation Problems

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Содержание Media Gateway Controller Node Manager

Страница 1: ... 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Media Gateway Controller Node Manager Installation Guide Release 2 8 1 March 11 2011 Text Part Number OL 18332 04 ...

Страница 2: ...ANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR...

Страница 3: ...ew Installation of Cisco MNM 2 1 Task 1 Gather Installation Software and Required Information 2 1 Installation Software 2 1 Required Information 2 3 Task 2 Ensure That Network Devices Have the Correct Software 2 3 Task 3 Plan and Execute Hard Drive Partitioning 2 4 Task 4 Ensure That the Sun Solaris 10 Operating System Is Installed 2 4 Task 5 Make System Configurations 2 5 Setting Up IP and Remote...

Страница 4: ...ns for Remote Access 2 18 Creating an XDMCP Connection 2 18 Creating a Connection from a UNIX WorkStation 2 19 Fixing Insufficient Colors Problem 2 19 Task 11 Synchronize Time 2 20 Task 12 Configure Network Devices to Forward Alarms 2 20 Upgrading from Previous Cisco MNM Releases 2 20 Backing Up Your Databases 2 22 Uninstalling Cisco MNM 2 22 Displaying Current Cisco MNM Release Packages 2 23 View...

Страница 5: ...information for installing and configuring the Cisco Media Gateway Controller MGC Node Manager MNM It also contains reference information for administrators service technicians and users Audience The book is designed for System administrators who install and configure Cisco MNM Network Operations Center personnel who use Cisco MNM to monitor the network and respond to events and alarms This docume...

Страница 6: ...ing documentation submitting a service request and gathering additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delive...

Страница 7: ...ing Cisco MNM begins with a well planned and carefully executed installation Network element management involves many interdependent factors including The correct Sun server for your network size The correct software release and patch levels on managed devices The correct installation of Cisco Element Management Framework EMF the foundation software for Cisco MNM Performing installation tasks in t...

Страница 8: ...er roles Server Software Network management including management of databases that contain network information store alarms and performance data GUI applications with user interaction when Cisco MNM is installed on a standalone server Client Software GUI applications with which users interact The Cisco EMF and Cisco MNM software run on a separate machine or on machines other than the Cisco MGC hos...

Страница 9: ...esides on them The Cisco MNM client simultaneously supports up to ten X terminal users or VNC users The exact number supported in a given installation depends on your processing resources and the network size Supported Configurations The following configurations are supported Cisco MNM and Cisco VSPT installed together on a server recommended Distributed Configuration Standalone Configuration Pres...

Страница 10: ...t be interoperable Order new hardware platforms Table 1 2 describes Cisco MNM hardware recommendations for various network sizes Note The Cisco MNM host machine requires the minimum number of drives indicated in Table 1 2 These are recommendations to aid you in planning The total amount of disk space required depends on many factors such as the amount of alarm and performance data collected Table ...

Страница 11: ...ot improve performance because the databases cannot span multiple partitions Installation Checklist This checklist summarizes the tasks required for an initial installation of Cisco MNM The procedures for completing each task are provided in the following chapter We recommend that you print out the checklist and use it during the installation Perform the tasks in sequence unless otherwise noted Be...

Страница 12: ...ed with previous Cisco MNM media kits can be re used New Cisco MNM customers should be using Solaris 10 for the best long term satisfaction and full CiscoView support New Cisco MNM customers who only use Solaris 8 operating systems must obtain CiscoView for Solaris 8 separately possibly by purchasing the appropriate LMS 2 5 1 package Task 8 Install Cisco EMF 3 2 Task 9 Install Cisco MNM Release 2 ...

Страница 13: ...g Cisco EMF page 2 24 Troubleshooting Common Installation Problems page 2 24 Before You Begin Read the Installation Overview page 1 1 Determine Your Hardware Requirements page 1 2 Print the Installation Checklist page 1 5 and use it to guide your installation Performing a New Installation of Cisco MNM Task 1 Gather Installation Software and Required Information This section describes the software ...

Страница 14: ...P Transfer Point LinkExtenders Cisco ITP Ls or Cisco LAN switches Cisco MNM uses the CiscoView server as the management interface Install CiscoView before you install Cisco EMF and Cisco MNM CiscoView 6 1 8 is part of the LMS 3 1 package If you want to use other network management applications in the LMS 3 1 package you can purchase the complete LMS 3 1 product and install it with the MGC Node Man...

Страница 15: ...at Table 2 1 Required Information Information Source Superuser su password and privileges Your UNIX system administrator Host name and host ID of the machine where Cisco EMF is to be installed in a distributed configuration the Management server On the machine where Cisco EMF is to be installed enter hostname at the command prompt The host name displays At the command prompt enter hostid The host ...

Страница 16: ...ions see the Cisco Element Management Framework Installation And Administration Guide Task 4 Ensure That the Sun Solaris 10 Operating System Is Installed Cisco MNM machines must have the Sun Solaris 10 operating system with CDE 1 3 installed If the Sun Solaris 8 or 10 operating system is not already installed install it according to instructions provided by the manufacturer Also install the latest...

Страница 17: ...nd Remote User Access Files 2 DNS Configurations Setting Up IP and Remote User Access Files After you have installed Solaris and added all hard drives you need to edit files on the management server that contain data for IP networking and remote user access See Table 2 3 for instructions DNS Configurations Use these steps to modify DNS configurations Step 1 Ask your IT administrator if DNS should ...

Страница 18: ...FT Licensing PrivateRegistrationServlet Step 2 Fill in the Product Authorization Key PAK The PAK is provided on the Cisco EMF product CD sleeve Step 3 Click Submit Step 4 Verify that the product information shown on the screen is correct and if it is correct click Continue Step 5 Select the version of the Cisco EMF product you are licensing in the Version number field Step 6 Enter the hostname of ...

Страница 19: ...he DVD ROM drive Note CiscoView ships as part of LMS 3 1 with MGC Node Manager Only the CiscoView part of LMS is provided To obtain licenses for other LMS features order LMS 3 1 from the Cisco com website If your machine does not have a DVD ROM drive see Table 2 5 in the Troubleshooting section for steps on mounting a DVD ROM drive from a remote machine Step 2 Write down the CiscoView server IP ad...

Страница 20: ...ownload the device package at http www cisco com cgi bin Software CiscoView cvplanner cgi Add the device package by following the instructions provided in the readme file Task 8 Install Cisco EMF 3 2 Follow the procedures below to install Cisco EMF 3 2 on a standalone system or on both machines Management server and Presentation server in a distributed configuration For more information on the Cis...

Страница 21: ...alid license file you can still continue with the installation The installation process continues but you cannot start the Cisco EMF Server until a valid license key is provided and the CEMF_ROOT bin cemf license command is run to update the license information Step 13 Enter the full name including the path of the license file and press Enter The installation process begins and takes several minut...

Страница 22: ...irm the hostname and corresponding IP address of the management server Note Enter n and press Enter if you want to change the values The installation process begins and takes several minutes When the installation is complete a message indicates that the Cisco EMF Server Package installation completed satisfactorily This completes the Cisco EMF installation procedure on the presentation server Note...

Страница 23: ...Cisco MNM running on Solaris 8 or 10 install the CEMF Crypto Add on Package by following the steps in this section Note We recommend installing SSH on Cisco MNM and Cisco VSPT before installing on Cisco PGW 2200 Softswitch so that you can use the element managers to monitor the installation process on the Cisco PGW 2200 Softswitch and other managed components Step 1 Download the CEMF Crypto Add on...

Страница 24: ...2 Become the root user using the following command su root Step 3 Change the working directory to CEMF_ROOT bin using the following command cd CEMF_ROOT bin Where CEMF_ROOT is the directory where Cisco EMF is installed Step 4 Use the following command to start Cisco EMF if the Cisco EMF background processes are not already running cemf start Note Depending on your server it might take 10 30 minute...

Страница 25: ...ng is displayed CEMF Manager 3 2 initialized Step 4 Change to the root user using the following command su root Step 5 Verify that the Volume Management daemon is running using the following command ps ef grep vold Text similar to the following is displayed root 483 1 0 Oct 23 0 00 usr sbin vold f etc vold conf Note If the daemon name is not displayed start the daemon using the following command e...

Страница 26: ...ur unwanted files When the installation is complete text similar to the following is displayed Everything appears to be installed correctly Note The installation might take 15 40 minutes depending on your system If the installation is not successful check the installation log var tmp installCSCOcmnm log This completes the Cisco MNM installation procedure Continue with the Verifying the Cisco MNM I...

Страница 27: ... of CiscoView 6 1 8 Before starting Cisco MNM verify that the CiscoView 6 1 8 package is installed by entering the following command cmnmupdateCVip s If the package is installed text similar to the following is displayed Current Ciscoview IP Address 10 10 10 10 where 10 10 10 10 is the server IP address If the package is not installed text similar to the following is displayed modules installUtili...

Страница 28: ...he IP address of the CiscoView server using the following command from the Cisco EMF base directory cmnmupdateCVip i new CiscoView IP address Text similar to the following is displayed cmnm CiscoView Server IP Addresses changed From old IP address To new IP address Starting Cisco MNM Use the following steps to start Cisco MNM Step 1 Start Cisco EMF Step 2 Log in with your user ID Step 3 Change to ...

Страница 29: ... the use of Cisco MNM Network elements include Cisco PGW 2200 Softswitch Cisco HSI and Cisco BAMS See the documents at http www cisco com en US products hw vcallcon ps2027 tsd_products_support_series_home html You do not need to know the specific SSH version Cisco MNM automatically negotiates the correct version SSH 2 if available or SSH 1 x Do you have existing already deployed in Cisco MNM netwo...

Страница 30: ... the element SSH Indicates that the Cisco MNM uses SSH to connect to the element Use this procedure to check the security policy of an element Step 1 Right click the element you want to check Step 2 Click Accounts The Accounts dialog box opens You can see the current security policy in the Security Policy drop down list Task 10 Set Up the X Terminal Workstations for Remote Access Use the steps bel...

Страница 31: ...ctive check for a message box behind the Launchpad that reads T here are insufficient colors available for Cisco EMF Manager You can safely ignore this message and close the message box or remedy the problem as described in the Fixing Insufficient Colors Problem section on page 2 19 Creating a Connection from a UNIX WorkStation To connect to Cisco MNM from a remote UNIX workstation use the followi...

Страница 32: ...Upgrading from Previous Cisco MNM Releases When you upgrade from a previous release of Cisco MNM the installation updates the content but leaves your existing data intact for example network data and user access settings You do not need to uninstall your previous release before upgrading If you have installed CiscoView you may also want to upgrade it When upgrading CiscoView upgrade according to t...

Страница 33: ... Cisco MNM Step 11 Close Cisco MNM Step 12 Eject Cisco MNM CD Step 13 Insert Cisco EMF with Service Packs 7 7 1 and 7 2 Disk 2 in the CD ROM drive Step 14 Install Cisco EMF 3 2 Service Packs 7 7 1 and 7 2 Step 15 Enter either this command cmnminstall u or this command cmnminstall upgrade Step 16 Enter the required information as summarized here Logfile directory location Press Enter to accept the ...

Страница 34: ...rading from Cisco MNM 2 x the upgrade process retains your databases However it is good practice to back up your databases before upgrading For more information see the Cisco Element Management Framework Installation and Administration Guide at http www cisco com en US docs net_mgmt element_manager_system 3 2_service_pack_7 installatio n guide 3_2p7adm pdf Uninstalling Cisco MNM Cisco EMF must be ...

Страница 35: ...re to verify that Cisco MNM was successfully uninstalled Enter pkginfo CSCOcmnm to verify that the CSCOcmnm package could not be found Enter pkginfo hostEM to verify that the hostEM package could not be found Enter pkginfo mgcEM to verify that the mgcEM package could not be found Enter pkginfo CSCOcmcv to verify that the CSCOcmcv package could not be found This completes the procedure for uninstal...

Страница 36: ...achine where Cisco EMF is installed Step 2 Verify that Cisco MNM has been uninstalled Step 3 Insert Cisco EMF Service Pack 7 Disk 1 in the CD ROM drive Step 4 Change the folder using the following command cd cdrom cdrom0 Step 5 Remove the Cisco EMF using the following command cemfinstall remove Cisco EMF is uninstalled For more information on Cisco EMF see the Cisco Element Management Framework In...

Страница 37: ...emote system If it does not consult your IT administrator Note The DVD ROM is mounted as cdrom cdrom0 2 Log in to the remote system as the root user 3 Use the following mount command to mount the DVD ROM on the remote system mount F hsfs r ro dev dsk device_filename cdrom cdrom0 Where F indicates the type of file system hsfs for the ISO 9660 standard r ro mounts the DVD ROM in read only mode devic...

Страница 38: ... if the IP address or host name of the Cisco MNM server has changed since Cisco MNM was installed If it has follow the steps described for the next problem You get the message System IP address does not match database address when you try to start Cisco EMF This can be caused by a change in the IP address or host name of the Cisco MNM server that takes place after Cisco MNM was installed Use the f...

Страница 39: ...RegistrationServlet For detailed instructions see Task 6 Obtain a Cisco EMF License The license is a multi user license The license file has been issued for a correct machine The license is machine specific you cannot move a license file from one machine to another but must get a new license for your current machine Uninstallation problem Make sure you are uninstalling in the correct sequence Befo...

Страница 40: ... abstractionServer ini file Locate the cacheSize value line Reduce the value by a factor of 4 or set the cacheSize value to the value specified below 2 Continue to edit all of the other files accordingly abstractionServer ini cacheSize 2 agServer ini cacheSize 4 alarmDirServer ini cacheSize 4 appsServer ini cacheSize 32 asyncIosDataRepository ini cacheSize 4 asyncSnmpDataRepositoryCommon include c...

Страница 41: ...rrors similar to the following go to Step 8 INFO processControl cc 1240 AV process produced bad message ObjectServer PID 18736 No handler for exception ObjectStore internal error maint 0025 0045 The client communication area is filled up err_internal 9 Stop Cisco EMF CEMF_ROOT bin cemf stop 10 Set the following values in the CEMF_ROOT config env avCore sh file OS_COMMSEG_SIZE 26640384 export OS_CO...

Страница 42: ...c2 d S98avlm stop etc rc2 d S98avlm start If the problem is not resolved check if a valid license has been uploaded into opt cemf config licenses using the following procedure 1 Add the following two lines in opt cemf flexlm avlm ulimit n 1024 ulimit H n 1024 2 Enter the following command to stop the lmgrd opt cemf flexlm lmdown 3 Enter the following command to restart the Cisco EMF opt cemf bin c...

Страница 43: ... process matching hostController Verifying CSCOcmnm Installation The following process es are not running mgcController hostController To start Element Manager process es please enter the following commands opt cemf bin cemf shell opt cemf bin sysmgrCl ient x mgcController opt cemf bin sysmgrCl ient x hostController Step 1 Please stop the cemf opt cemf bin stop Step 2 Please reset the cemf opt cem...

Страница 44: ...2 32 Cisco Media Gateway Controller Node Manager Installation Guide OL 18332 04 Chapter 2 Installing Cisco MNM Troubleshooting Common Installation Problems ...

Страница 45: ...or problems 2 19 configurations Cisco MNM 1 2 distributed 1 2 DNS 2 5 IP and remote user access files 2 5 standalone 1 2 supported 1 3 to forward alarms 2 20 D database storage 1 5 distributed Cisco MNM configuration 1 2 E EMF installing on the management server 2 8 installing on the presentation server 2 9 installing SSH add on package 2 11 licensing 2 6 service packs 2 10 starting 2 12 G GMT 2 2...

Страница 46: ...e packages 2 23 installing 2 12 release notes 2 2 software requirements for components 2 3 Sun Solaris 2 4 synchronize time 2 20 uninstalling the software 2 22 upgrading from previous releases 2 20 verifying the installation 2 14 viewing help install scripts 2 23 who should install 1 1 multiple disk drives 1 5 O ObjectStore software 1 2 overview of installation 1 1 P partitions hard drive 2 4 RAW ...

Страница 47: ...co MNM configuration 1 2 starting Cisco MNM 2 16 synchronize time 2 20 T time Greenwich Mean Time 2 20 synchronize 2 20 1 1 troubleshooting common installation problems 2 24 no local DVD ROM drive 2 25 problems starting Cisco MNM 2 26 U uninstalling Cisco EMF 2 24 Cisco MNM 2 22 upgrading backing up databases 2 22 Cisco MNM 2 20 user access remote setting up 2 5 V VSPT patch 2 2 1 1 X XDMCP connec...

Страница 48: ...Index IN 4 Cisco Media Gateway Controller Node Manager Installation Guide OL 18332 04 ...

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