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Chapter 12 Troubleshooting

136

3425-00669 Rev E

Computer Cannot Connect Wirelessly to the
Network

Try this solution if your computer cannot connect wirelessly to the network.

Make sure the wireless network name or SSID is the same on both the computer and
the residential gateway. If you have enabled wireless security, then make sure the
same security method and key are used by both the computer and the residential
gateway.

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Содержание Linksys WAG310G

Страница 1: ...3425 00669 Rev E Cisco Model WAG310G Residential Gateway with VoIP User Guide ...

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Страница 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Страница 4: ...e of network traffic building materials and construction operating system used mix of wireless products used interference and other adverse conditions Publication Disclaimer Cisco Systems Inc assumes no responsibility for errors or omissions that may appear in this publication We reserve the right to change this publication at any time without notice This document is not to be construed as conferr...

Страница 5: ...e qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement ...

Страница 6: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instruccio...

Страница 7: ...nel 5 About Wi Fi Protected Setup 7 Chapter 2 Installing the Residential Gateway 9 Mounting the Residential Gateway 10 Connecting the Residential Gateway 13 Chapter 3 Setup 15 Logging in to the Residential Gateway 17 ADSL 18 Ethernet 33 Local Network 36 Setting System Date and Time 41 DDNS 42 Advanced Routing 44 PVC VLAN Mapping 46 Chapter 4 Wireless 49 Basic Settings 50 Wireless Network 51 Securi...

Страница 8: ...pter 8 Access Restrictions 89 Internet Access Policy 90 Chapter 9 Applications Gaming 95 Single Port Forwarding 96 Port Range Forwarding 98 DMZ 100 Port Range Triggering 101 QoS Quality of Service 103 Service 106 Chapter 10 Administration 109 Management 110 Log 113 IP Ping 115 ATM F5 Loopback 116 Backup 117 Factory Defaults 118 Firmware Upgrade 119 Reboot 120 Logging out of the Residential Gateway...

Страница 9: ...31 ARP Table 132 Chapter 12 Troubleshooting 133 Computer Cannot Connect to the Internet 134 Web Browser Prompts for Login Information 135 Computer Cannot Connect Wirelessly to the Network 136 Modify the Advanced Settings 137 Chapter 13 Specifications 139 Interfaces 140 Environmental 141 Chapter 14 Customer Information 143 ...

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Страница 11: ...y with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been...

Страница 12: ...install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock and fire hazard Do not expose this pro...

Страница 13: ...ic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric ...

Страница 14: ...ystems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this de...

Страница 15: ...ompliance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7...

Страница 16: ...rective This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Страница 17: ...s dans d autres parties de la bande 2 4 GHz Consultez http www arcep fr pour de plus amples détails Italy This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunic...

Страница 18: ...CE Compliance xiv 3425 00669 Rev E Antennas Use only the antenna supplied with the product 20090312 CE_Gateway ...

Страница 19: ...ides the information you need to install and operate the WAG310G series residential gateway Audience This guide is written for subscribers who have purchased a residential gateway and want to experience high speed Internet and high quality digital telephone service can use this guide for background information and basic operation Document Version This is the fifth formal release of this document I...

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Страница 21: ...rces such as computers and storage Various security features help to protect your data and your privacy while you are online Security features include WPA2 security a Stateful Packet Inspection SPI firewall and NAT technology Configuring the Residential Gateway is easy using the provided browser based utility The WAG310G meets the needs of a variety of deployment architectures with both an Etherne...

Страница 22: ...sign The residential gateway is compact enough to sit on a desktop and versatile enough to be wall mounted in an out of the way location The residential gateway can also stand vertically Flexible networking The residential gateway combines a variety of home networking technologies in one box Ethernet 802 11 b g wireless and VoIP Ethernet Ethernet is a network standard for data transmission using e...

Страница 23: ... corresponds with the WAN LAN5 port and serves two purposes If the LED is solid the residential gateway is successfully connected to a device through that port It flashes to indicate network activity over that port 4 Wireless Activity Green The Activity LED lights up when the wireless feature is enabled It flashes when the residential gateway is sending or receiving data over the wireless network ...

Страница 24: ...ng used 8 Line Green The Line LED will flash when it is connected to the Public Switched Telephone Network PSTN through the Line port and is being used Otherwise it ll be OFF 9 DSL Green The DSL LED lights up when there is a DSL connection It flashes when the residential gateway is establishing the ADSL connection 10 Internet Green Red The Internet LED lights up when the residential gateway is con...

Страница 25: ...the corresponding port on the residential gateway s back panel It flashes when the phone is being used 4 USB The USB port connects to a USB storage device such as a USB hard drive or flash disk 5 Ethernet WAN LAN5 The WAN LAN5 port can act as a Wide Area Network WAN or Local Area Network LAN port As a WAN port it connects to a broadband modem As a LAN port it connects to a wired computer or other ...

Страница 26: ...lts Either press and hold the Reset button for approximately 30 seconds or restore the defaults from the Administration Factory Defaults screen of the residential gateway s web based utility Note The reset feature removes all previous configuration settings You will need to manually configure settings that are lost when you perform a reset ...

Страница 27: ... Protected Setup button on the client device If Wi Fi Protected Setup is an on screen option then select it 2 Click the Wi Fi Protected Setup button on the top panel of the residential gateway 3 After the client device has been configured refer back to your client device or its documentation for further instructions Method 2 Use this method if your client device has a Wi Fi Protected Setup PIN num...

Страница 28: ...Chapter 1 Introducing the WAG310G 8 3425 00669 Rev E ...

Страница 29: ...al gateway The first option is to place the residential gateway horizontally on a surface The second option is to mount the residential gateway on a wall 2 Chapter 2 Installing the Residential Gateway In This Chapter Mounting the Residential Gateway 10 Connecting the Residential Gateway 13 ...

Страница 30: ...ically The residential gateway has four rubber feet on its bottom panel Place the residential gateway on a level surface near an electrical outlet Mounting the Residential Gateway to the Wall To safely wall mount the residential gateway the side panel with the antenna must face upward in one of the following configurations illustrated ...

Страница 31: ...Mounting the Residential Gateway 3425 00669 Rev E 11 The residential gateway has four wall mount slots on its bottom panel Two screws are needed to mount the residential gateway ...

Страница 32: ...g hardware Follow these instructions 1 Determine where you want to mount the residential gateway Make sure that the wall you use is smooth flat dry and sturdy Also make sure the location is within reach of an electrical outlet 2 Drill two holes into the wall Make sure the holes are 54 mm 21 3 inches apart 3 Insert a screw into each hole and leave 2 mm 0 8 inches below the head exposed 4 Maneuver t...

Страница 33: ...log touchtone telephone 4 Optional You can connect the PHONE 2 FXS port to a second analog telephone or a fax machine Note To prevent an invalid connection to the circuit switched Telco network do not connect an RJ 11 telephone cable from the PHONE 1 or PHONE 2 port on the WAG310G to the wall jack 5 Connect the RJ 11 phone cable included to the LINE FXO port and connect the other end to your telep...

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Страница 35: ... the Setup tab Important The web based utility pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide The pages shown in this guide also represent the default values for the device Notes If you are not familiar with the network configuration procedures detailed in this section contact your service provider before you...

Страница 36: ...ter 3 Setup 16 3425 00669 Rev E In This Chapter Logging in to the Residential Gateway 17 ADSL 18 Ethernet 33 Local Network 36 Setting System Date and Time 41 DDNS 42 Advanced Routing 44 PVC VLAN Mapping 46 ...

Страница 37: ...appears 4 Is this the first time you have opened the web based utility If yes type admin in the User name and Password fields You can change the default values to a new user name and password from the Administration tab s Management screen If no enter the user name and password you established previously 5 Click OK to continue The web based utility opens Upon logging into the web based utility the...

Страница 38: ...o the Basic View click Basic View PVC Connection The residential gateway supports up to eight Private Virtual Circuit PVC connections The default PVC addresses are 0 35 8 35 0 43 0 51 0 59 8 43 8 51 and 8 59 Notes PVCs are layer 2 physical and link while WAN connections are layer 3 meaning IP and Point to Point PPP connections Each PVC supports multiple connections For each PVC you can configure o...

Страница 39: ...Connection Type on page 21 section to configure this connection VC Settings The Virtual Circuit VC settings are available in the Advanced View link of the ADSL screen Path Setup ADSL Advanced View Complete the following steps to configure the VC settings 1 For the Multiplexing field select LLC or VCMUX depending on your service provider The default is LLC 2 From the QoS Type drop down menu select ...

Страница 40: ...rvice provider 4 If required by your service provider enter a rate in the SCR Rate field Note The Sustainable Cell Rate SCR sets the average cell rate that can be transmitted The SCR value is normally less than the PCR value Enter the rate in the field provider 5 For the Max Burst Size enter the number of contiguous ATM cells allowed to be send in one burst 6 For the Autodetect select Enable to ha...

Страница 41: ...cable section for setup instructions IPoE RFC2684 Bridged on page 21 IPoA RFC2684 Routed on page 23 PPPoE RFC 2516 on page 24 PPPoA RFC 2364 on page 26 PPPoE RFC 2364 New Zealand on page 28 Notes For IP over Ethernet IPoE you can configure either DHCP or static IP addressing For IP over ATM IPoA you can configure only static IP addressing Once an IP PPP connection has been added it can be selected...

Страница 42: ...plicable fields 4 If your service provider says you are connecting through a dynamic IP address select the Obtain an IP Address Automatically option then continue with step 4 Otherwise skip to step 5 5 Enter the DNS Domain Name System server IP address es provided by your service provider in the Primary Required and Secondary Optional DNS fields At least one is required Skip to step 7 ...

Страница 43: ... the Gateway s Subnet Mask as seen from the Internet including your service provider Default Gateway Enter the IP address of the service provider s server Primary Required and Secondary Optional DNS Enter the DNS Domain Name System server IP address es provided by your service provider At least one is required 8 Click Add Connection at the bottom of the screen or click Cancel Changes to cancel you...

Страница 44: ...ed and Secondary Optional DNS Enter the DNS Domain Name System server IP address es provided by your service provider At least one is required 4 Click Add Connection at the bottom of the screen or click Cancel Changes to cancel your changes After the connection has been added the screen refreshes with the PVC connection selected PPPoE RFC 2516 Some DSL based service providers use Point to Point Pr...

Страница 45: ...Connect on Demand enables the Gateway to automatically re establish your connection as soon as you attempt to access the Internet again To use this option select Connect on Demand In the Max Idle Time field enter the number of minutes you want to have elapsed before your Internet connection terminates The default Max Idle Time is 5 minutes Keep Alive If you select this option the Gateway will peri...

Страница 46: ...P connectivity occurs Select Enable if you want the WAG310G to probe the WAN default gateway at certain intervals specified by the user by sending an ARP request and it will look for an ARP reply from the server Once a loss in IP connectivity is detected i e no ARP reply received the WAG310G will initiate a request for a new DHCP lease Probing Using Unicast Select Enable to send unicast ARP reques...

Страница 47: ...affic through the Router for your multimedia application devices Otherwise keep the default Disabled Dedicate The Connection To Voice FXS1 FXS2 Select Enabled if you want to use this connection for FXS1 FXS2 outbound phone calls You can enable this option for only one Internet connection Otherwise keep the default Disabled VLAN ID Mark Enter the 802 1Q VLAN ID Mark to be used on traffic to and fro...

Страница 48: ...dded the screen refreshes with the PVC connection selected Optional Settings To configure the Optional Settings complete the following steps 1 From the ADSL setup screen click the Advanced View link The Optional Settings fields are located at the bottom of the page 2 Configure the following fields to setup optional advanced parameters MTU Size Keep this value in the 1200 to 1500 range The default ...

Страница 49: ...ettings match the settings on the Setup ADSL screen however additional options appear for IPoE Note PVCs are layer 2 physical and link while WAN connections are layer 3 meaning IP and Point to Point PPP connections Each PVC supports multiple connections For each PVC you can configure one IP connection and up to four PPP over Ethernet PPPoE connections This type of configuration helps separate out ...

Страница 50: ...n IPoE WAN connection you can configure the following additional parameters for DHCP transactions Sent DHCP Options button a Option Tag Enter the DHCP Option Tag to be included in the DHCP Sent request b Option Value Enter the DHCP Option Value to be included in the DHCP Sent request The value must be a hexadecimal string to represent a binary option value No check is performed on these values c T...

Страница 51: ...Back to ADSL Setup 5 Enter the DNS Domain Name System server IP address es provided by your service provider in the Primary Required and Secondary Optional DNS fields At least one is required Skip to step 7 6 If you are required to use a permanent static IP address to connect to the Internet select the Use the following IP Address option The screen refreshes to display the applicable fields 7 Comp...

Страница 52: ...by your service provider At least one is required 8 Click Add Connection at the bottom of the screen or click Cancel Changes to cancel your changes After the connection has been added the screen refreshes with the PVC connection selected Save Settings After setting up the WAG310G parameters click the Save Settings button The changes are saved and the configuration changes are applied to the runnin...

Страница 53: ...rnet port as a WAN port then the ADSL port is automatically disabled and all routing goes to other Ethernet ports 1 Select the desired Ethernet Connection setting as follows To use the fifth Ethernet port as a WAN port select Use as WAN Port Continue with step 2 To use the fifth Ethernet port as a Local Area Network LAN port select Use as LAN Port Skip to step 3 2 Configure the Ethernet WAN Setup ...

Страница 54: ...o inactivity Connect on Demand enables the Gateway to automatically re establish your connection as soon as you attempt to access the Internet again To use this option select Connect on Demand In the Max Idle Time field enter the number of minutes you want to have elapsed before your Internet connection terminates The default Max Idle Time is 5 minutes Keep Alive If you select this option the Gate...

Страница 55: ...S queries 3 Click Save Settings to apply your changes or click Cancel Changes to cancel your changes Ethernet WANAccess The Ethernet WAN is connected using the port labeled Ethernet WAN LAN on the back of the WAG310G This port when configured as the WAN port will allow either 1 IP or 1 PPP connection The Ethernet WAN may be configured to use a DCHP Static IP or PPPoE connection and is configured i...

Страница 56: ...Path Setup Local Network Note There are two views available Basic and Advanced The default view is Basic To display the Advanced View click Advanced View To return to the Basic View click Basic View Gateway IP The values for the residential gateway s local IP Address and Subnet Mask are displayed on this screen In most cases keeping the device will operate properly when the default values are used...

Страница 57: ...he default is 192 168 1 253 Client Lease Time The amount of time a network device is allowed connection to the gateway with its current dynamic IP address Enter the number of minutes that the device is leased this dynamic IP address After the time is up the device is automatically assigned a new dynamic IP address An entry of 1 means inifite lease The default is 1440 minutes DNS Proxy Advanced Vie...

Страница 58: ...changes and return to the Local Network screen Conditional Serving Conditional Serving Pool settings are configurable and passed to WAG310G client requests Complete the following steps to configure the Conditional Serving Pool settings available only if DHCP is enabled 1 Click the Conditional Serving button A new window appears 2 Configure the Conditional Serving Pool parameters a Enable DHCP Cond...

Страница 59: ...etwork device will be allowed connection to the Gateway with its current dynamic IP address Enter the number of minutes that the device will be leased this dynamic IP address After the time is up the device will be automatically assigned a new dynamic IP address The default is 1440 minutes 7 Click the Advanced View link and configure the available options DNS Proxy The Domain Name System DNS is ho...

Страница 60: ... NAT and are visible on the service provider s network However these computers can still communicate with other computers that are allocated private IP addresses Continue with step 3 Share WAN IP Select this option to have a local network device share the WAN IP address In this mode which is also known as super DMZ mode a single computer bypasses NAT You can specify the computer s MAC address in t...

Страница 61: ...atically adjust for daylight saving time select the Automatically adjust clock for daylight saving changes option 3 In the NTP Server 1 2 field enter the URL web address of the Network Time Protocol NTP server you want to use Note The default NTP servers are time nist gov and clock isc org 4 Click Update Time to immediately synchronize the Gateway with the NTP server 5 Click Save Settings to apply...

Страница 62: ...www TZO com If you do not want to use this feature keep the default Disabled DDNS Service Complete the following steps to configure a DDNS Service on your residential gateway Note The features available on the DDNS screen will vary depending on which DDNS service provider you use 1 From the DDNS Service drop down menu select the option associated with your service provider Select DynDNS org if you...

Страница 63: ... Enter the password or key for your account Host Name Enter the DDNS URL assigned by the service Status The status of the DDNS service connection is displayed Connect To manually trigger an update click this button 3 Click Save Settings to apply your changes or click Cancel Changes to cancel your changes ...

Страница 64: ...N IP address Subnet Mask Gateway and Metric are displayed In the Action column click Delete to delete a static route Default Interface The default Layer 3 connection is displayed Default Gateway The default next hop gateway of the default interface is displayed Default Connection This advanced setting usually indicates the default connection since the Gateway supports multiple WAN connections If t...

Страница 65: ...ess of the remote network or host to which you want to assign a static route Subnet Mask The Subnet Mask determines which portion of a Destination IP Address is the network portion and which portion is the host portion Gateway This is the IP address of the gateway device that allows for contact between the Gateway and the remote network or host Metric This is the number of hops to each node until ...

Страница 66: ...D and WAN port PVC or Ethernet WAN Cisco recommends that you configure this screen according to your service provider s instructions For example when Ethernet port 1 is connected to a set top box a PVC mapping is created for Ethernet port 1 and PVC 1 with VLAN 1002 Traffic is marked with the configured VLAN ID when it travels to the service provider s network Path Setup PVC VLAN Mapping Select PVC...

Страница 67: ...Change no change to the original 8021 p value Cisco recommends the following For voice and video traffic enter 6 For gaming or mission critical traffic enter 5 For normal traffic enter 4 For low priority traffic enter 0 LAN Ports Every LAN interface is listed including the Ethernet ports and Wireless Local Area Network WLAN ports The WLAN ports are listed with their wireless network names also kno...

Страница 68: ...Chapter 3 Setup 48 3425 00669 Rev E ...

Страница 69: ...s can be configured separately per SSID There are two ways to configure security for the WAG310G The web configuration GUI enables an administrator to configure different security modes for an SSID The WAG310G supports WEP WPA Personal WPA Enterprise WPA2 Personal WPA2 Enterprise and WPS By default security is disabled 4 Chapter 4 Wireless In This Chapter Basic Settings 50 Security 52 MAC Filter 5...

Страница 70: ...gs Wi Fi Protected Setup is a feature that makes it easy to set up your wireless network If you have devices that support Wi Fi Protected Setup then click the Wi Fi Protected Setup tab and follow the on screen instructions refer to the Wi Fi Protected Setup on page 59 section for more information Note Wi Fi Protected Setup can only be used for the default wireless network The residential gateway s...

Страница 71: ...ly the first wireless network is enabled On the Wireless Security and MAC Filter screens you can configure different security settings and MAC filtering rules for each wireless network Configure the following settings for each wireless network SSID1 4 Wireless Network Name SSID The network name is case sensitive and must not exceed 32 characters use any of the characters on the keyboard Cisco reco...

Страница 72: ...A2 Enterprise WPA is a stronger security standard than WEP encryption Note If you used Wi Fi Protected Setup to configure your wireless network s wireless security has already been set up Do not make changes to the Security screen Path Wireless Security Wireless Network Select the wireless network you want to configure Security Mode Select the security method for your wireless network Proceed to t...

Страница 73: ...work from other wireless networks that may exist around you but do not use personal information such as your Social Security number because this information may be available for anyone to see when browsing for wireless networks Change the Default Password For wireless products such as access points routers and gateways you will be asked for a password when you want to change their settings These d...

Страница 74: ...anti virus software and personal firewall software Disable file sharing peer to peer Some applications may open file sharing without your consent and or knowledge Additional Security Tips Keep wireless routers access points or gateways away from exterior walls and windows Turn wireless routers access points or gateways off when they are not being used at night during vacations Use strong passphras...

Страница 75: ...phrase Enter a Passphrase also called a WPA shared key of 8 63 characters Key Renewal Enter a Key Renewal period which instructs the Gateway how often it should change the encryption keys The default is 3600 seconds WEP Encryption Select a level of WEP encryption 40 64 bit 10 hex digits or 104 128 bit 26 hex digits Passphrase Enter a Passphrase to automatically generate WEP keys Then click Generat...

Страница 76: ...ten it should change the encryption keys The default is 3600 seconds WPA2 Enterprise This option features WPA2 used in coordination with a RADIUS server It should only be used when a RADIUS server is connected to the Gateway Mixed Mode Select Enabled to support both WPA and WPA2 clients Otherwise keep the default Disabled Encryption Select the appropriate method AES or TKIP or both RADIUS Server E...

Страница 77: ... the wireless devices transmitting within your network s wireless network coverage Path Wireless MAC Filter Wireless MAC Filter Select Wireless Network SSID Select the wireless network you want to configure Enabled Disabled To use the wireless MAC filter select Enabled Otherwise keep the default Disabled ...

Страница 78: ...y network devices with the MAC addresses on this list keep the default Filter As Black List MAC 01 20 Enter the MAC addresses of the devices whose wireless access you want to block or allow For each wireless device its MAC address and connection status are listed To copy a MAC address to one of the MAC 01 20 fields click Copy Click Save Settings to apply your changes or click Cancel Changes to can...

Страница 79: ... Setup can only be used for the default wireless network The residential gateway supports up to four wireless networks The other three can be configured using the Wireless Basic Settings screen of the residential gateway s web based utility If you have client devices such as a wireless adapter that support Wi Fi Protected Setup then you can use Wi Fi Protected Setup to automatically configure wire...

Страница 80: ...select it 2 Click the Wi Fi Protected Setup button on the residential gateway s Wi fi Protected Setup screen 3 After the client device has been configured click OK Then refer back to your client device or its documentation for further instructions Method 2 Use this method if your client device has a Wi Fi Protected Setup PIN number 1 Enter the client PIN number in the PIN field on this screen the ...

Страница 81: ...played Wi Fi Protected Setup Simple Config State The status of the Wi Fi Protected Setup feature is displayed The default is Not configured After the Router has been configured the status changes to Configured Network Name SSID The name of the wireless network is displayed Security The security method of the wireless network is displayed Encryption The encryption method such as TKIP or AES is disp...

Страница 82: ...n but a series of rates at which the Gateway can transmit The Gateway will advertise its Basic Rate to the other wireless devices in your network so they know which rates will be used The Gateway will also advertise that it will automatically select the best rate for transmission Select the appropriate option Default for transmission at all standard wireless rates 1 2Mbps for use with older wirele...

Страница 83: ...value is 100 DTIM Interval This value between 1 and 255 indicates the interval of the Delivery Traffic Indication Message DTIM A DTIM field is a countdown field informing clients of the next window for listening to broadcast and multicast messages When the Gateway has buffered broadcast or multicast messages for associated clients it sends the next DTIM with a DTIM Interval value Its clients hear ...

Страница 84: ...r 2 header WMM provides the capability to prioritize traffic in your environment If you have other devices on your network that support WMM select Enable Otherwise keep the default Disable Auto Power Save Delivery Unscheduled Automatic Power Save Delivery UAPSD is a special power saving mode to achieve end to end QoS This option is available if you enabled WMM Support To use the power save feature...

Страница 85: ...ovides phone ports so you can use your residential gateway for your phone calls This chapter contains a high level overview of just a few of the many voice features 5 Chapter 5 Voice In This Chapter About Voice 66 Info 67 System 72 User1 or User2 74 ...

Страница 86: ...quick reference for Voice configuration tabs that have configurable parameters in the User View Screen Description Info The Voice Info screen does not have input fields This screen provides information regarding VoIP activity Refer to the Info on page 67 section for descriptions of the data fields displayed System The Voice System tab has an input field for setting up a User Password Refer to the ...

Страница 87: ...Info 3425 00669 Rev E 67 Info The Info screen displays Voice over Internet Protocol VoIP information about the Gateway The User and Admin Views are the same for this screen Path Voice Info ...

Страница 88: ...ytes Recv The number of RTP bytes received by the Gateway is displayed SIP Messages Sent The number of session initiation protocol SIP messages sent by the Gateway is displayed SIP Bytes Sent The number of SIP bytes sent by the Gateway is displayed SIP Messages Recv The number of SIP messages received by the Gateway is displayed SIP Bytes Recv The number of SIP bytes received by the Gateway is dis...

Страница 89: ...cates that it is ready for use while Off indicates that it is in use Registration State The status of the line s registration with the Internet Telephony Service Provider ITSP is displayed Hazardous Potential The amount of hazardous potential is displayed Last Registration At The last date and time the line was registered are displayed Foreign Voltage The amount of foreign voltage is displayed ...

Страница 90: ... State The status of the call is displayed Call 1 2 Tone The type of tone used by the call is displayed Call 1 2 Encoder The codec used for encoding is displayed Call 1 2 Decoder The codec used for decoding is displayed Call 1 2 FAX The status of the fax pass through mode is displayed Call 1 2 Type The direction of the call is displayed Call 1 2 Remote Hold This indicates whether the far end has p...

Страница 91: ...kets lost is displayed Call 1 2 Packet Error The number of invalid packets received is displayed Call 1 2 Mapped RTP Port The number of the NAT mapped RTP port is displayed PSTN Line Status Path Voice Info PSTN Hook State The status of the PSTN phone line s readiness is displayed On indicates that it is ready for use while Off indicates that it is in use PSTN Line Voltage The tip to ring voltage o...

Страница 92: ...3425 00669 Rev E System The System screen displays system settings The User View only accesses the User Password setting Path Voice System System Configuration Path Voice System The System screen displays system settings ...

Страница 93: ...assword setting Complete the following steps to setup a password for user access to the Voice screens 1 Enter the password in the User Password field By default there is no password 2 Click the Save Settings button to apply your changes or Cancel Changes button to cancel ...

Страница 94: ...r1 or User2 The User1 and 2 screens display similar settings The User1 screen displays settings for users of phone line 1 and the User2 screen displays settings for users of phone line 2 The User and Admin Views are the same for this screen ...

Страница 95: ...User1 or User2 3425 00669 Rev E 75 Path Voice User1 or User2 ...

Страница 96: ...e when the line is busy Cfwd No Ans Dest Enter the number for the Call Forward No Answer feature when the line is not answered 2 In the Cfwd No Ans Delay enter the number of seconds to wait before the Call Forward No Answer feature is triggered The default is 20 3 Click the Save Settings button to apply your changes or Cancel Changes button to cancel Selective Call Forward Settings Path Voice User...

Страница 97: ...Last Caller service 7 In the Accept Last Caller enter the ID of the caller accepted via the Accept Last Caller service 8 Click the Save Settings button to apply your changes or Cancel Changes button to cancel Speed Dial Settings Path Voice User1 or User2 Complete the following steps to configure your Speed Dial Settings 1 Enter the phone number for each Speed Dial setting in the field Speed Dial 2...

Страница 98: ...D generation The default is yes 6 From the CWCID Setting drop down menu select yes or no to indicate if you want to enable Caller ID for Call Waiting The default is yes 7 From the Dist Ring Setting drop down menu select yes or no to indicate if you want to use the Distinctive Ring feature The default is yes 8 From the Message Waiting drop down menu select yes or no to indicate if you want to use t...

Страница 99: ...rom the Default CWT drop down menu select the default CWT pattern for all callers The default is 1 3 From the Hold Reminder Ring drop down menu select the ring pattern that will remind you of a call on hold when the phone is on hook The default is 8 4 From the Call Back Ring drop down menu select the ring pattern for call back notification The default is 7 5 Click the Save Settings button to apply...

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Страница 101: ...twork attachable storage devices USB Memory Key Hard Drives including multiple partitions through the USB 2 0 interface and HTTP The WAG310G is able to manage storage content through the WAN interface using HTTP 6 Chapter 6 Storage In This Chapter Storage 82 ...

Страница 102: ...sing the following URL http gateway ip address Disk_Browse bsp To access storage from the WAN use the URL http DDNSName port Disk_Browse bsp You will need to disable the Firewall or enable Remote Management to launch the URL Note DDNS is recommended to track WAN IP automatically ...

Страница 103: ...al gateway supports the following features USB 2 0 Auto mounting of external USB hard drive FAT FAT32 file system Display of disk information File browsing File search Creation of new directories File deletion copying moving or renaming File downloads save files to the computer from USB storage File uploads save files from the computer to USB storage Path Storage Disk Detail Click Refresh to updat...

Страница 104: ...the current directory select it from the list and then click Upload File To upload all files in the current directory select Select All The files are displayed with the following information Type Name Size and Modified Date Click Refresh to update the on screen information To delete a file or directory select it and then click Delete To copy a file or directory to a new location select it and then...

Страница 105: ...5 Introduction This chapter describes setting up Firewall security to filter out various types of unwanted traffic on the residential gateway s local network 7 Chapter 7 Security Configuration In This Chapter Firewall 86 ...

Страница 106: ...abled Otherwise select Disabled This feature must be enabled to use the Website Blocking options on the Access Restrictions Internet Access Policy screen Max Firewall Sessions Enter the maximum number of firewall sessions that will be processed at any given time Max QoS Sessions Enter the maximum number of QoS sessions that will be processed at any given time SIP ALG The SIP ALG feature assists Vo...

Страница 107: ...fault Low For a high level of firewall protection select High To disable the firewall select Off To configure user based security rules click Access Restrictions Refer to the Internet Access Policy see on page 91 section for details Click Save Settings to apply your changes or click Cancel Changes to cancel your changes ...

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Страница 109: ... E 89 Introduction This chapter describes setting up an Intranet Access Policy to manage the access restrictions for your residential gateway 8 Chapter 8 Access Restrictions In This Chapter Internet Access Policy 90 ...

Страница 110: ...s screen is used to set up and manage Internet access policies An Internet Access Policy allows you to block or allow specific kinds of Internet usage and traffic such as Internet access designated services and websites during specific days and times Path Access Restrictions Internet Access Policy ...

Страница 111: ...ld select the Enabled radio button to enable the policy or Disabled to disable the policy c In the PC IP or Host Name field enter the host name or IP address of the computer for which this policy applies 2 In the Access restriction section click the appropriate option Deny or Allow depending on whether you want to block or allow Internet access for the PCs you listed on the List of PCs screen 3 If...

Страница 112: ...n match exactly n times a c character set a c negative charset or and brackets for grouping xx escaped character 4 Use any combination of the following options to block services in the Blocked Services section to filter access to various applications accessed over the Internet such as FTP or telnet Block a preset applications The block services select list offers a choice of preset applications Fo...

Страница 113: ...ll be in effect or select Everyday Then enter a range of hours and minutes during which the policy will be in effect or select 24 Hours 6 Set the policy as follows If you are creating a new rule click the Add Rule button to add policy rule settings If your are modifying an existing rule click the Save Settings button to save policy rule settings If you wish to cancel your inputs click Cancel Chang...

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Страница 115: ...pter describes setting up the gateway to support applications and games 9 Chapter 9 Applications Gaming In This Chapter Single Port Forwarding 96 Port Range Forwarding 98 DMZ 100 Port Range Triggering 101 QoS Quality of Service 103 Service 106 ...

Страница 116: ...t use Internet access to perform functions such as video conferencing or online gaming Some Internet applications may not require any forwarding When users send these types of requests to your network via the Internet the Gateway will forward those requests to the appropriate servers computers Before using forwarding you should assign static IP addresses to the designated servers Path Applications...

Страница 117: ...ternal Port Enter the internal port number used by the server or Internet application Check with the Internet application documentation for more information IP Address For each application enter the IP address of the computer that should receive the requests Enabled For each application select Enabled to enable port forwarding Click Save Settings to apply your changes or click Cancel Changes to ca...

Страница 118: ...encing or online gaming Some Internet applications may not require any forwarding When users send these types of requests to your network via the Internet the Gateway will forward those requests to the appropriate servers computers Before using forwarding you should assign static IP addresses to the designated servers Note If you need to forward all ports to one computer click the DMZ tab Path App...

Страница 119: ...the Applications Gaming Service screen IP Address For each application enter the IP address of the computer running the specific application Enabled Select Enabled to enable port forwarding for the applications you have defined Click Save Settings to apply your changes or click Cancel Changes to cancel your changes ...

Страница 120: ...have opened while DMZ hosting opens all the ports of one computer exposing the computer to the Internet Path Applications and Gaming DMZ Any computer whose port is being forwarded must have its DHCP client function disabled and should have a new static IP address assigned to it because its IP address may change when using the DHCP function DMZ To disable DMZ hosting keep the default Disabled To ex...

Страница 121: ...e for the criteria required Application Name Enter the unique application name of the trigger Triggered Range For each application enter the starting and ending port numbers of the triggering port number range These are the ports used by initiating traffic Check with the Internet application documentation for the port number s needed Protocol For each application select the appropriate protocol TC...

Страница 122: ...ming 102 3425 00669 Rev E Enabled Select Enabled to enable port triggering for the applications you have defined Max Time Interval Select Click Save Settings to apply your changes or click Cancel Changes to cancel your changes ...

Страница 123: ...raffic regulation only Downstream QoS is usually enforced by the service provider s headend equipment Path Applications Gaming QoS Application based QoS manages information as it is transmitted and received QoS To use QoS select Enabled Otherwise keep the default Disabled Default Queue Index Select the default queue and priority for applications not specified below 1 8 A lower value has higher pri...

Страница 124: ... Queuing queue One of the queues is configured to be the default queue which matches all traffic that cannot be classified by the existing classification rules The default settings are as follows Queue 1 2 and 3 are Strict Priority queues queue 1 has the highest priority Queue 4 5 and 6 are WFQ queues and share the same priority lower than 1 2 and 3 Queue 7 and 8 are also WFQ queues but with the l...

Страница 125: ... and used only for queues of equal precedence Queues 4 6 have equal precedence and Queues 7 8 have equal precedence Queues 1 3 have higher precedence than Queues 4 6 while Queues 4 6 have higher precedence than Queues 7 8 Shaping If the Shaping rate is greater than or equal to 100 then it is the percentage of physical bandwidth If the Shaping rate is less than 100 then it is the rate in bits per s...

Страница 126: ...ce Table The services are displayed with the following information Service Name Protocol Ports Types and Action To delete a user defined service click Delete Default services cannot be deleted To view additional services click Extended View To return to the Basic View click Basic View Service Entry Service Name Enter a name for the new service ...

Страница 127: ...MP 2 PIM DM 103 or IPCOMP 108 Ports Enter the starting and ending port numbers ICMP Type Enter the appropriate number 0 255 which is valid only for ICMP IGMP Type Enter the appropriate number 0 255 which is valid only for IGMP Click Add Service to add a new service or click Cancel Changes to cancel your changes ...

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Страница 129: ...nfiguration parameters managed by your network administrator 10 Chapter Administration In This Chapter Management 110 Log 113 IP Ping 115 ATM F5 Loopback 116 Backup 117 Factory Defaults 118 Firmware Upgrade 119 Reboot 120 Logging out of the Residential Gateway 121 ...

Страница 130: ...10 Administration 110 3425 00669 Rev E Management The Management screen allows the network s administrator to manage specific residential gateway functions for access and security Path Administration Management ...

Страница 131: ...TTPS Note When you are in a remote location and wish to manage the Gateway enter https Internet_IP_address port or http Internet_IP_address port Enter the Gateway s specific Internet IP address in place of Internet_IP_address and enter the Management Port number in place of the word port Remote User Name Enter the login user name for remote management Remote User Password Enter the login password ...

Страница 132: ...e Gateway for various Internet applications such as gaming and video conferencing UPnP If you want to use UPnP keep the default setting Enabled Otherwise select Disabled Voice Voice To use this option select Enabled Otherwise keep the default Disabled Click the Save Settings button to apply your changes or Cancel Changes button to cancel ...

Страница 133: ...or traffic between the network and the Internet keep the default Enabled With logging enabled you can choose to view temporary logs Log Severity Select the severity level of the log events you want to view Informational Warning default or Critical System Log Server To enable system log server support enter the IP address of the system log server To disable system log server support leave this sett...

Страница 134: ...e Enter the User Name for SMTP authentication Password Enter the Password for SMTP authentication Email to Address Enter the e mail address that will receive alert logs Email From Address Enter the return address for the e mail alerts This can be a dummy address Event Log For each log the Event Log displays the following information Time Description Source Address and Destination Address Click Sav...

Страница 135: ...t to ping This can be either a local LAN or Internet WAN IP address Ping Size Enter the packet size you want to use The default is 32 bytes Number of Pings Enter how many times you want to ping The default is 3 Ping Timeout Enter the number of milliseconds before the ping test will time out The default is 5000 milliseconds Ping Result The results of the ping test are displayed To run the test clic...

Страница 136: ...ou want to configure Number of Pings Enter how many times you want to ping The default is 3 Ping Timeout Enter the number of milliseconds before the ping test will time out The default is 5000 milliseconds Ping Result The results of the ping test are displayed To run the test click Start Test Click Refresh to update the on screen information ...

Страница 137: ...ile click this button and follow the on screen instructions Note The voice settings will not be saved in the configuration file Restore Configuration To use this option you must have previously backed up its configuration settings Please select a file to restore Click Browse and select the residential gateway s configuration file Restore To restore the residential gateway s configuration settings ...

Страница 138: ...he residential gateway s back panel for approximately ten seconds Path Administration Factory Defaults Note Restoring factory defaults deletes custom settings Note your custom settings before clicking the Restore Factory Defaults button Restore Factory Defaults To reset settings to the default values click this button and follow the on screen instructions Any custom Gateway settings you have saved...

Страница 139: ...down all of your custom settings After you upgrade its firmware you will have to re enter all of your configuration settings Path Administration Upgrade Please Select a File to Upgrade Click Browse and select the extracted firmware upgrade file Start to Upgrade After you have selected the appropriate file click this button and follow the on screen instructions Note In rare cases such as a power fa...

Страница 140: ...lly stop and restart the residential gateway Performing a reboot allows you to save any configuration changes and to reboot the router to make the changes take effect Path Administration Reboot Click Reboot Box to reboot the residential gateway The restart will terminate the Internet connection ...

Страница 141: ...e Residential Gateway 3425 00669 Rev E 121 Logging out of the Residential Gateway The Logout screen allows you to properly exit the web based utility Path Administration Logout Click Logout to exit the web based utility ...

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Страница 143: ...esidential gateway and indicates the current status of the DSL connection You can use these screens to find hardware and software information as well as physical and IP layer information 11 Chapter Status In This Chapter Internet 124 Local Network 126 Wireless 128 DSL Connection 129 Bridges 131 ARP Table 132 ...

Страница 144: ...ayed Serial Number The serial number of the Gateway is displayed Hardware Version The version number of the Gateway s hardware is displayed Software Version The version number of the Gateway s software is displayed Region The acronym for the time zone where the Gateway is geographically located System Uptime The length of time the Gateway has been active is displayed Local Time The date and time o...

Страница 145: ...ed connections The table lists the following information about each connection Interface MAC IP Subnet Gateway DNS and Status For DHCP connections you can manually renew or release them For PPP type connections you can manually connect or disconnect them Click Refresh to update the on screen information ...

Страница 146: ...e Gateway is displayed MAC Address The Gateway s MAC address is displayed DHCP Server The status of the Gateway s DHCP server function is displayed Starting IP Address For the range of IP addresses used by devices on your local network the starting IP address is displayed Ending IP Address For the range of IP addresses used by devices on your local network the ending IP address is displayed DHCP L...

Страница 147: ... have been assigned IP addresses by the Gateway For each device the table lists the following information Interface MAC Address IP Address Host Name and Lease Remaining how much time is left for the current IP address IGMPGroup Table The table describes the IGMP configuration of the Gateway if configured Click Refresh to update the on screen information ...

Страница 148: ... SSID The name of the wireless network is displayed MAC Address The MAC address of the Gateway s local wireless interface is displayed Security The wireless security method is displayed if used SSID Broadcast The SSID broadcast setting is displayed Max Bitrate The maximum bitrate is displayed This parameter is managed by your service provider Click Refresh to update the on screen information ...

Страница 149: ...wnstream Rate The download speed of traffic from the Internet to the Gateway is displayed Upstream Rate The upload speed of traffic from the Gateway to the Internet is displayed For ADSL connection the Upstream Rate is typically 25 of the Downstream Rate Note The Downstream and Upstream Rates are affected by distance from and configuration of the DSL central office Downstream Noise Margin For down...

Страница 150: ... decibels referencing a millivolt is displayed Upstream Power For upstream power the number of decibels referencing a millivolt is displayed Total Bytes Sent The number of bytes sent is displayed Total Bytes Received The number of bytes received is displayed PVC Connection For each PVC connection the table lists the following information Index Status Link Type PVC Encapsulation QoS PCR Rate and SC...

Страница 151: ...es The total number of bridges and their descriptions are displayed Port Name Type The port name or type is displayed Learned Host MAC IP Time to Expire The MAC address IP address or Time to Expire duration is displayed IGMP Group Group Address Time to Expire The IGMP Group Information of this port is displayed Click Refresh to update the on screen information ...

Страница 152: ...Chapter 11 Status 132 3425 00669 Rev E ARP Table This screen displays the Address Resolution Protocol ARP information Path Status ARP Table Click Refresh to update the on screen information ...

Страница 153: ... may occur during the installation and operation of the WAG310G 12 Chapter Troubleshooting In This Chapter Computer Cannot Connect to the Internet 134 Web Browser Prompts for Login Information 135 Computer Cannot Connect Wirelessly to the Network 136 Modify the Advanced Settings 137 ...

Страница 154: ...then power off all of your network devices including the residential gateway and computers Then power on each device in the following order a Residential Gateway b Computer Check the LEDs on the front panel of the residential gateway Make sure the Power DSL and at least one of the numbered LEDs are lit If they are not then check the cable connections The computer should be connected to one of the ...

Страница 155: ...u are prompted for a user name and password If you want to get rid of the prompt follow these instructions Launch the web browser and perform the following steps these steps are specific to Internet Explorer but are similar for other browsers 1 Select Tools Internet Options 2 Click the Connections tab 3 Select Never dial a connection 4 Click OK ...

Страница 156: ...ution if your computer cannot connect wirelessly to the network Make sure the wireless network name or SSID is the same on both the computer and the residential gateway If you have enabled wireless security then make sure the same security method and key are used by both the computer and the residential gateway ...

Страница 157: ... on the residential gateway 1 Open the web browser for example Internet Explorer or Firefox and enter the residential gateway s IP address in the address field the default IP address is 192 168 1 1 2 When prompted complete the User name and Password fields the default user name and password is admin 3 Click the appropriate tab to change the settings ...

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Страница 159: ...troduction This chapter lists the interface and environmental specifications for the WAG310G Note Specifications are subject to change without notice 13 Chapter Specifications In This Chapter Interfaces 140 Environmental 141 ...

Страница 160: ... USB 1 USB 2 0 host Port Phone 2 FXS Ports RJ 11 1 FXO Port RJ 11 Wi Fi IEEE 802 11b g 802 1x Authentication External RADIUS Authentication WPA2 and WPA Access WEP AES TKIP Encryption WPA WEP Mixed Mode Wi Fi Multimedia Support WMM Multiple SSIDs MAC Address Filtering Integrated WPS Push button PIN entry Regional Channel Setting LEDs Power Ethernet Wireless USB Phone s Line DSL Internet Buttons On...

Страница 161: ... x 6 89 in Weight 400 g 14 11 oz Power 110 240 VAC 50 60 Hz Switching Power Supply 12 VDC 2 A Output Certification FCC Part 68 Part 15 Class B UL1950 CSA European EMC Immunity CE Mark Industry Canada Operating Temp 0 to 40 C 32 to 104 F Storage Temp 0 to 70 C 32 to 158 F Humidity 20 to 80 Noncondensing ...

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Страница 163: ...the menu options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 14 Chapter Customer Information ...

Страница 164: ...rious trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2009 2010 2012 Cisco and or its affiliates All rights reserved July 2012 Printed in USA Part Number 3425 00669 Rev E ...

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