Chapter 5 Summary of Software Applications Features
Internal Software Applications
5-2
Cisco ICS 7750 System Description
78-10360-02
Cisco CallManger Extended Services
Cisco CallManager Extended Services comes bundled with Cisco CallManager,
Release 3.1 or higher. By using Customer Response Application (CRA)
technology, Cisco CallManger Extended Services runs preconfigured application
scripts to provide these two application solutions:
•
Cisco CallManager Extension Mobility
•
Cisco CallManager Auto Attendant
Cisco CallManager Extension Mobility
Cisco CallManager Extension Mobility allows users within a Cisco CallManager
cluster to temporarily configure any Cisco IP Phone 7960/7940 as their own
phone. The phone adopts the user’s personal phone number(s), speed dials,
services links, and other user-specific properties after the user logs in to the phone
terminal. When the user logs out, the phone returns to the original user profile.
With Cisco CallManager Extension Mobility, several employees can share office
space on a rotational basis instead of having a designated office. Office-sharing is
commonly used in work environments such as sales offices and consulting firms
in which employees conduct business in different locations or work during
different hours of the day.
Login Service
Administrators can program the login service, an Extensible Markup Language
(XML)–based authentication service for specific phones, and can set duration
limits on phone configuration. Programming is done by using the
Cisco CallManager Service Parameters Configuration.
The user accesses the login interface by using the Services button on
Cisco IP Phone Models 7960 or 7940. The user enters a user ID and a personal
identification number (PIN). The Login Application receives the
XML-over-HTTP request and verifies the information against the
Cisco IP Telephony Directory (see
Figure 5-1 on page 5-3
). The phone is
reconfigured automatically with the individual user device profile information.
