4-9
Installation Guide for Cisco Secure ACS Solution Engine 4.1
OL-9969-03
Chapter 4 Administering Cisco Secure ACS Solution Engine
Working with System Data
•
Restoring ACS Data From the Serial Console, page 4-14
Obtaining Support Logs From the Serial Console
This section details the procedure for running the support tool. The support tool first collects logs,
system Registry information, and other ancillary data, and then compresses the collected information
into a single file with the extension
.cab
. This file can then be sent to support personnel for analysis.
Caution
Performing this procedure stops and restarts all services, and will interrupt use of the ACS SE.
Note
You typically perform this procedure in the ACS SE web interface.
This procedure uses the
support
command. For more information on this command, see
support,
page C-16
. The arguments for the
support
command include:
To generate a .
cab
file of log and system registry information:
Step 1
Log in to the ACS SE. For more information, see
Logging In to the Solution Engine From a Serial
Console, page 4-2
.
Step 2
Type
support
and the arguments necessary to your purpose.
Step 3
Press
Enter
.
Step 4
To collect user database information, at the
Collect User Data?
prompt, type
Y
and then press
Enter
.
Step 5
At the
Enter FTP Server directory
prompt, enter the pathname to the location on your FTP server to
which you want to send the file and then press
Enter
.
Step 6
At the
Collect Previous days logs?
prompt, type the number of days
for which you want to collect
information (from 1 to 9999) and press
Enter
.
Step 7
At the
Enter FTP Server Hostname or IP address
prompt, enter your FTP server hostname or IP
address and press
Enter
.
Step 8
At the
Enter FTP Server Username
prompt, enter your FTP server user account name and press
Enter
.
Caution
Performing this next step begins the procedure that stops and restarts all services, and will interrupt use
of the ACS SE.
Argument
Description
-d n
Collect the previous
n
days logs
-u
Collect user database information
server
Hostname for the FTP server to which the file is to be sent
filepath
Location under the FTP root for the server into which the
package.cab is to be sent
username
Account used to authenticate the FTP session
