
Call-Home Message Tag (XML Only)
Description (Plain Text and XML)
Data Item
(Plain Text and
XML)
CallHome/CustomerData/ContractData/SiteId
Optional user-configurable field that is
used for Cisco-supplied site ID or other
data meaningful to alternate support
service.
Site ID
For long text message only
If the message is generated from the
device, this is the unique device
identifier (UDI) of the device. The
format is
type@Sid@serial
.
•
type
is the product model number
from the backplane IDPROM.
•
@
is a separator character.
•
Sid
is C, identifying the serial ID
as a chassis serial number.
•
serial
is the number that is
identified by the Sid field.
An example is
WS-C6509@C@12345678.
Server ID
CallHome/MessageDescription
Short text that describes the error.
Message
description
CallHome/CustomerData/SystemInfo/NameName
Node that experienced the event
(hostname of the device).
Device name
CallHome/CustomerData/SystemInfo/Contact
Name of the contact person for issues
that are associated with the node that
experienced the event.
Contact name
CallHome/CustomerData/SystemInfo/ContactEmail
Email address of the contact person for
this unit.
Contact email
CallHome/CustomerData/SystemInfo/ContactPhoneNumber
Phone number of the contact person for
this unit.
Contact phone
number
CallHome/CustomerData/SystemInfo/StreetAddress
Optional field that contains the street
address for RMA part shipments that
are associated with this unit.
Street address
CallHome/Device/Cisco_Chassis/Model
Model name of the device (the specific
model as part of a product family
name).
Model name
CallHome/Device/Cisco_Chassis/SerialNumber
Chassis serial number of the unit.
Serial number
/aml/body/chassis/partNo
Top assembly number of the chassis.
Chassis part
number
Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide
for Cisco IOS XE Fuji 16.8.x
53
Call Home
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