How to Recover Passwords
Password recovery is a feature that a system administrator can enable or disable. If password recovery is
disabled, the only way to recover from a lost or forgotten password is to clear the switch configuration entirely.
For this procedure, see the
“Resetting the Switch” section
.
Troubleshooting Express Setup
This section provides troubleshooting tips for the initial switch configuration.
Recommendation
Checklist
If no, or you are not sure, restart the switch. Make sure that
the SETUP LED is blinking when you press the Express
Setup button.
Was the SETUP LED blinking when you
pressed the Express Setup button?
Verify that you are connected to the switch port with the
blinking LED.
Did you connect your PC to the wrong switch
port?
If yes, or you are not sure, restart the switch, and repeat the
Express Setup procedure.
Did you start a browser session on your PC
before the SETUP LED was solid green?
If the window does not appear, enter a URL in your browser,
such as
Cisco.com
or another well known website.
Did you start a browser session on your PC and
the setup page did not appear?
If yes, disconnect the cable from the switch port, disable the
pop-up blocker, press the Express Setup button, and
reconnect the cable to the blinking Ethernet port.
Did you have a pop-up blocker running on your
PC when you connected to the switch port?
If yes, disconnect the cable from the switch port, disable the
proxy settings, press the Express Setup button, and reconnect
the cable to the blinking Ethernet port.
Did you have proxy settings enabled in your
browser software when you connected to the
switch port?
If yes, disconnect the cable from the switch port, disable the
wireless client, press the Express Setup button, and reconnect
the cable to the blinking Ethernet port.
Did you have a wireless client running on your
PC when you connected to the switch port?
Go to the
Configure > Express Setup
Device Manager
screen to change the switch IP address. For more information
about changing the switch IP address, see the Cisco IE 2000
Switch Software Configuration Guide at Cisco.com.
Do you need to change the switch IP address
after you have already completed the initial
setup?
Finding the Switch Serial Number
If you contact Cisco Technical Assistance, you need to know the serial number of your switch. The serial
number is on the compliance label on left hand side under the removeable door. You can also use the
show
version
privileged EXEC command to obtain the switch serial number.
Cisco Catalyst IE3400 Heavy Duty Series Hardware Installation Guide
30
Troubleshooting
How to Recover Passwords
