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Getting Started Guide for the Catalyst Express 500 Switches
OL-9340-01
Chapter 1 Getting Started Guide
Obtaining Technical Assistance
The Cisco SMB Support Assistant Portal (
Portal
) is the online tool, serving as the
how-to arm and starting point for a particular task. It is specifically designed to
offer self-help and support for products covered by Cisco SMB Support Assistant.
The Cisco SMB Support Assistant Client (
Client
) is the application stored locally
on your computer hard drive and can be installed much like common
Windows-based programs. It runs the tools for performing particular tasks and
interacts with the Portal in launching the support functions.
The Portal and Client are available 24 hours a day, 365 days a year, at this URL:
http://tools.cisco.com/Support/SMBSA/Login.do
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID
and password. If you have a valid service contract but do not have a login ID or
password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Submitting a Service Request
If you cannot successfully resolve an issue through the self-help tools, click the
Open Service Request option in the Portal and fill out the online form. This will
immediately submit the request to the Cisco SMB Technical Assistance Center
(Cisco SMB TAC). Requests can be submitted at any time, 24 hours a day, 365
days a year. A Cisco SMB TAC engineer will then respond to the request within
1 business day during normal business hours.
If your issue is not resolved by using the recommended resources, your service
request is assigned to a Cisco TAC engineer. To open a service request by
telephone, use one of these numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
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