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Procedure

Wipe the headband and ear cups on your headset with a soft, dry cloth.

Don't allow moisture to get inside your ear cups, the USB-C port, or the 3.5 mm jack.

Attention

Cisco Headset 730 User Guide

35

Troubleshooting

Clean Your Headset

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Содержание 730

Страница 1: ...eadset 730 User Guide First Published 2020 01 10 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Страница 2: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP hea...

Страница 3: ...pter 6 Pair the USB Adapter to Your Headset 7 Alternate Between Active Bluetooth Sources 7 Delete Paired Devices 7 Use the USB C Cable 8 Use the 3 5 mm Audio Cable 9 Headset Power 9 Charge Your Headset with the USB C Cable 9 Check Your Remaining Battery Life 10 Voice Assistant 11 Activate Your Mobile Voice Assistant on Your Cisco Headset 730 11 Enable Your Voice Assistant in the Cisco Headsets App...

Страница 4: ...e On and Off 24 Customize Your Headset Equalizer Settings 24 Reset Your Headset Settings 25 Troubleshooting 27 C H A P T E R 4 First Steps 27 Targeted Troubleshooting Solutions 27 My Bluetooth Device Can t Find the Headset 28 I Can t Connect a New Device to the Headset 28 My Headset Shows Up Twice in My Bluetooth Device List 28 You Experience Poor Audio Quality in Your Headset 28 My Headset is On ...

Страница 5: ...isco Headsets App 34 Find Your Headset Serial Number on a Cisco IP Phone 34 Find Your Headset Serial Number in Cisco Jabber 34 Clean Your Headset 34 Product Safety 37 C H A P T E R 5 Important Headset Safety Information 37 Compliance Statements 37 Compliance Statements for the USA 37 General RF Exposure Compliance 37 Part 15 Radio Device 37 Compliance Statements for Canada 38 Canadian RF Exposure ...

Страница 6: ...Cisco Headset 730 User Guide vi Contents ...

Страница 7: ...s app on Your Mobile Device on page 3 Turn Your Headset On and Off on page 4 Headset Connection on page 5 Headset Power on page 9 Voice Assistant on page 11 About Audio Notifications on page 12 What s in the Box Your Cisco Headset 730 comes with the following accessories Cisco Headset 730 Hard case Cisco Headset 730 User Guide 1 ...

Страница 8: ...3 5 mm cable How to Wear Your Headset Adjust your headband so that your headset fits comfortably on your head Make sure the headset microphones are positioned forward Cisco Headset 730 User Guide 2 Your Headset How to Wear Your Headset ...

Страница 9: ... headset adjust your noise cancellation levels change your equalizer settings and manage your headset notifications all from the app interface Procedure Step 1 On your mobile device open your preferred app store and download Cisco Headsets Step 2 Open Cisco Headsets and follow the app set up instructions Cisco Headset 730 User Guide 3 Your Headset Download and Set Up the Cisco Headsets app on Your...

Страница 10: ... ear cup Procedure Step 1 Slide the Power Bluetooth switch up to turn on the headset Step 2 Slide the Power Bluetooth switch down to turn off the headset It takes about 5 seconds for the headset to fully power down Note Cisco Headset 730 User Guide 4 Your Headset Turn Your Headset On and Off ...

Страница 11: ... can also follow the prompts in the Cisco Headsets app when you connect your headset to your mobile phone Procedure Step 1 Slide up and hold the Power Bluetooth switch for two seconds until the Bluetooth LED blinks Step 2 Enable Bluetooth on your device You can enable and disable Bluetooth from the Settings menu on most call devices Step 3 Select your headset from the device list Your headset will...

Страница 12: ...at the bottom of the home screen Step 3 Select the device you wish to connect or disconnect Use the USB Adapter Your Cisco Headset 730 comes with a USB Adapter for use with call devices that don t have a Bluetooth option The USB Adapter comes out of the box pre paired to your headset When the adapter is plugged into a powered USB port such as in a laptop or a Cisco Webex DX device the adapter auto...

Страница 13: ...r two seconds The adapter and your headset pair automatically Alternate Between Active Bluetooth Sources You can connect up to two Bluetooth devices to your headset at one time Active calls are automatically placed on hold when you answer a call on a different source Procedure To change your Bluetooth source play music or answer a call on a different connected source Pause music playback before yo...

Страница 14: ...o connect your headset with your laptop Cisco IP Phone or Cisco Webex DX device Procedure Step 1 Plug the USB C cable into the port at the bottom of the left ear cup Step 2 Connect the other end of the cable to your intended device Step 3 Slide the Power Bluetooth slider up to turn on the headset Cisco Headset 730 User Guide 8 Your Headset Use the USB C Cable ...

Страница 15: ... over the 3 5 mm audio connection Note Procedure Step 1 Plug the 3 5 mm audio cable into the port at the bottom of the left ear cup Step 2 Insert the other end of the cable into the 3 5 mm jack on your device Headset Power Charge Your Headset with the USB C Cable Use the included USB C cable to charge your headset It takes about 2 5 hours to fully charge the headset Procedure Step 1 Insert the USB...

Страница 16: ...are turned on by default You can toggle your headset voice notifications in the Cisco Headsets mobile app Note You can find more detailed battery charge information through the Cisco Headsets app Procedure Slide the Power Bluetooth switch up and let go If you are wearing your headset you can hear how many hours of talk time remain If you are not wearing the headset the power LED blinks to show you...

Страница 17: ...ile device or laptop through your Cisco Headset 730 You can t set your headset to access multiple voice assistants at the same time Note Activate Your Mobile Voice Assistant on Your Cisco Headset 730 By default the Cisco Headset 730 supports the voice assistants Apple Siri Google Assistant and Cortana on Windows 10 You can enable or disable your voice assistant support through the Cisco Headsets m...

Страница 18: ... About Audio Notifications By default your headset plays audio notifications for a number of activities and scenarios The following table shows the situations associated audio messages Table 3 Headset Audio Notifications Audio Prompt Action Battery charge high The headset battery has more than 15 hours of talk time You have X hours of talk time remaining The headset battery has less than 15 hours ...

Страница 19: ... 730 in your list of Bluetooth devices The headset is in pairing mode Headset on You turn the headset on Headset off You turn the headset off Keep holding the Bluetooth button to erase all Bluetooth device records You are erasing all Bluetooth devices Bluetooth records erased You erase the headset Bluetooth memory Customize Your Headset Notifications You can customize which audio notifications you...

Страница 20: ...Cisco Headset 730 User Guide 14 Your Headset Customize Your Headset Notifications ...

Страница 21: ... LED Lights on page 18 Adjust How Much Voice Feedback You Hear in Your Headset on page 19 Call Functions Answer a Call The Call button is located on the face of the left ear cup Procedure Press the Call button once to answer a call Cisco Headset 730 User Guide 15 ...

Страница 22: ...The call button is located on the face of the left ear cup Procedure Press and hold the Call button for two seconds Reject an Incoming Call The Call button is located on the face of the left ear cup Procedure Press the Call button twice to reject an incoming call Cisco Headset 730 User Guide 16 Make Calls End a Call ...

Страница 23: ...Hold a Call The Call button is located on the face of the left ear cup Procedure Press the Call button once to place an active call on hold Cisco Headset 730 User Guide 17 Make Calls Hold a Call ...

Страница 24: ...edure Step 1 Press Mute once to turn off your microphone on an active call Step 2 Press Mute again to turn your microphone back on Presence LED Lights The Presence LED Lights on your headset let others know when you re busy The Presence LED Lights automatically show solid red when you re on a call When you aren t on a call you can manually turn on the LEDs with Mute Cisco Headset 730 User Guide 18...

Страница 25: ... select your headset and press Settings Audio Step 2 Tap Sidetone and select your desired level Toggle Lower Your Voice The Lower Your Voice feature in the Cisco Headset 730 dynamically adjusts your headset sidetone while on an active call If you begin to make too much noise on a call your headset audio feedback increases so that you intuitively adjust your voice to compensate You can turn Lower Y...

Страница 26: ...Procedure Step 1 Open Cisco Headsets and select Settings Step 2 Press Audio and toggle Lower Your Voice on or off Cisco Headset 730 User Guide 20 Make Calls Toggle Lower Your Voice ...

Страница 27: ...ettings on page 24 Reset Your Headset Settings on page 25 Music Controls Play and Pause Music You can control music playback on the face of the right ear cup Music playback automatically pauses when you have an incoming call and resumes after the call ends Procedure Press the Play button in the center of the right ear cup to pause and play music with your headset Cisco Headset 730 User Guide 21 ...

Страница 28: ...the right ear cup Procedure Press or to skip a track Adjust Your Headset Volume The volume buttons are located on the face of the right ear cup Procedure Press and to adjust your headset volume Cisco Headset 730 User Guide 22 Music Playback and Audio Settings Skip a Track ...

Страница 29: ...u can disable Adaptive Noise Cancellation and customize your own noise cancellation level in the Cisco Headsets mobile app Procedure Step 1 Slide the Noise Cancellation switch down to NC to turn on noise cancellation Step 2 Slide the Noise Cancellation switch to OFF to turn noise cancellation off Cisco Headset 730 User Guide 23 Music Playback and Audio Settings Turn Noise Cancellation On and Off ...

Страница 30: ...llation level Turn Ambient Mode On and Off Ambient mode uses the microphones in your headset to enhance your surroundings You can use this feature when you want to hear more of your surroundings or have a conversation with your headset on Procedure Step 1 Slide the Noise Cancellation switch on the right ear cup up to ANC to turn on Ambient mode Step 2 Slide the Noise Cancellation switch to OFF to ...

Страница 31: ...Cinema Reset Your Headset Settings You can restore your default headset settings with the Cisco Headsets mobile app Procedure In Cisco Headsets select Settings Reset Settings Cisco Headset 730 User Guide 25 Music Playback and Audio Settings Reset Your Headset Settings ...

Страница 32: ...Cisco Headset 730 User Guide 26 Music Playback and Audio Settings Reset Your Headset Settings ...

Страница 33: ...onnect other active Bluetooth devices Increase the volume on your headset or call device See Adjust Your Headset Volume on page 22 Download Cisco Headsets to your mobile device and run the available software updates See Download and Set Up the Cisco Headsets app on Your Mobile Device on page 3 Connect to a different call device See Connect Your Headset to a Bluetooth Device on page 5 Move your hea...

Страница 34: ...et Clear all paired devices from the headset Make sure your headset is within 3 feet 1 meter of your intended device Related Topics Turn Your Headset On and Off on page 4 Manage Your Bluetooth Connections in the Cisco Headsets App on page 6 Delete Paired Devices on page 7 My Headset Shows Up Twice in My Bluetooth Device List Your Cisco Headset 730 shows up in your Bluetooth device list as Cisco HS...

Страница 35: ...set to Cisco Headset 730 Turn off music or hold a call on other active sources Reboot your headset If you are listening to music Press Play on your device to make sure audio is playing Play audio from content stored directly on your device Make sure your headset is within 30 feet 9 meters of your intended device Related Topics Turn Your Headset On and Off on page 4 Manage Your Bluetooth Connection...

Страница 36: ... devices and reconnect your headset Related Topics Manage Your Bluetooth Connections in the Cisco Headsets App on page 6 Use the USB C Cable on page 8 Use the 3 5 mm Audio Cable on page 9 My Headset Doesn t Charge Try these steps if your headset doesn t charge Make sure the USB C cable is connected to the USB C port on your headset The Power LED beneath the Power Bluetooth switch lights up when th...

Страница 37: ...is compatible with the Cisco Headsets app and meets the minimum system requirements For more information refer to the app store on your mobile device Uninstall Cisco Headsets on your mobile device then reinstall the app Google Assistant Doesn t Respond Try these steps if you have problems with Google Assistant through your Cisco Headset 730 Try to directly activate Google Assistant on your mobile ...

Страница 38: ...bber version 12 8 or later Headset upgrades take about 7 10 minutes to complete The power indicator LED alternates red amber and green while the headset upgrades Procedure Step 1 To begin your upgrade do one of these actions Pair your headset to your smart phone and open the Cisco Headsets mobile app Connect your headset with the USB C cable to a Cisco IP Phone Connect your headset with the USB C ...

Страница 39: ...ber click the gear icon and select Settings Audio Step 2 Under the Speaker slider click Advanced Settings Your headset model serial number and current firmware version displays at the top of the window Your Headset Serial Number You can find your Cisco Headset 730 serial number in the following places On the outside of the box your headset shipped in On the interior of the left headband In the Cis...

Страница 40: ... Press Applications Step 2 Select Accessories Step 3 Highlight Cisco Headset and press Show detail Find Your Headset Serial Number in Cisco Jabber You can find your Cisco headset serial number on Cisco Jabber for Windows and Mac version 12 8 or later Procedure Step 1 In Cisco Jabber click the gear icon and select Settings Audio Step 2 Under the Speaker slider click Advanced Settings Your headset m...

Страница 41: ... headband and ear cups on your headset with a soft dry cloth Don t allow moisture to get inside your ear cups the USB C port or the 3 5 mm jack Attention Cisco Headset 730 User Guide 35 Troubleshooting Clean Your Headset ...

Страница 42: ...Cisco Headset 730 User Guide 36 Troubleshooting Clean Your Headset ...

Страница 43: ...roundings When you use your headset it may block out important external sounds particularly in emergencies or in noisy environments Don t use the headset while driving Don t leave your headset or headset cables in an area where people or pets can trip over them Always supervise children who are near your headset or headset cables Compliance Statements Compliance Statements for the USA General RF E...

Страница 44: ...itable de l appareil La protection des communications ne peut pas être assurée lors de l utilisation de ce téléphone Le présent produit est conforme aux spécifications techniques applicables d Innovation Sciences et Développement économique Canada Canadian RF Exposure Statement THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS 102 R5 FOR EXPOSURE TO RADIO WAVES Your device includes a radio tr...

Страница 45: ...s personnes quels que soient leur âge et état de santé En tant que tels les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l utilisateur final Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins une distance minimum préconisée de l utilisateur conformément aux instructions des réglementations qui sont conçues pou...

Страница 46: ...Cisco Headset 730 User Guide 40 Product Safety Canadian RF Exposure Statement ...

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