C-48
Cisco Intrusion Prevention System Sensor CLI Configuration Guide for IPS 5.0
78-16527-01
Appendix C Troubleshooting
Gathering Information
The system information appears on the screen, one page at a time. Press the spacebar to view the next
page or press
Ctrl-C
to return to the prompt.
Step 3
To send the output (in HTML format) to a file, follow these steps:
a.
Type the following command, followed by a valid destination:
sensor#
show tech-support destination-url
destination-url
You can specify the following destination types:
•
ftp:
—Destination URL for FTP network server. The syntax for this prefix is
ftp:[[//username@location]/relativeDirectory]/filename
or
ftp:[[//username@location]//absoluteDirectory]/filename
.
•
scp:
—Destination URL for the SCP network server. The syntax for this prefix is
scp:[[//username@]location]/relativeDirectory]/filename
or
scp:[[//username@]location]//absoluteDirectory]/filename
.
For example, to send the tech support output to the file
/absolute/reports/sensor1Report.html
:
sensor#
show tech support dest
ftp://[email protected]//absolute/reports/sensor1Report.html
The
password:
prompt appears.
b.
Type the password for this user account.
The
Generating report:
message is displayed.
Tech Support Command Output
The following is an example of the
show tech-support
command output:
Note
This output example shows the first part of the command and lists the information for the Interfaces,
Network Access Controller, and cidDump services.
sensor#
show tech-support page
System Status Report
This Report was generated on Fri Feb 21 03:33:52 2003.
Output from show interfaces
Interface Statistics
Total Packets Received = 0
Total Bytes Received = 0
Missed Packet Percentage = 0
Current Bypass Mode = Auto_off
MAC statistics from interface GigabitEthernet0/1
Media Type = backplane
Missed Packet Percentage = 0
Inline Mode = Unpaired
Pair Status = N/A
Link Status = Up
Link Speed = Auto_1000
Link Duplex = Auto_Full
Total Packets Received = 0
Total Bytes Received = 0
Total Multicast Packets Received = 0
Total Broadcast Packets Received = 0
Total Jumbo Packets Received = 0