What does the “account is locked” error message mean?
Your email is currently being accessed. Double check to make sure
that no one else or no other program is trying to check the same email
account at the same time. Please note: you might see this error message if
you leave your email running at home and then try to check your email from
another location. If you are certain that no other program or person is trying
to check your email, then shut down your email and leave it off for at least 15
minutes before trying again. If you still receive the same error message after
rebooting, please contact Cincinnati Bell’s customer service department.
Why can I load some web pages but not others?
Typically, this means that the server hosting the web page you’re
trying to access may be down or that the web page has moved. Verify that
you have the correct URL. Alternately, the web page you’re trying to access
may be too busy. Wait a few minutes then reload the web page.
How do I program my Titan 2056 remote control to other
devices such as (TV, DVD Player, Etc.)?
Visit www.urcsupport.com. Go to the field named, “Select your remote model
#” and select “Titan 2056 SLVR” from the drop down box. Instructions for
setting up the remote to other devices are listed here. Then scroll down
to the section where it states to “Find Code”. Here you can type in your
Television brand name (ex. Sony) and hit the “Find Code” button. It will
populate a code for you to enter to program your TV.
How can I improve my Internet speed?
To experience faster Internet speeds, reboot your modem and
turn off unused cable set-top boxes.
COLLECTION AND USE
What is personally identifiable information?
Personally identifiable information is information that identifies a particular person. It
does not include aggregate data that does not identify a particular person. This notice
addresses the personally identifiable information that you have furnished to us or that we
have collected using the CBET cable system when we provide video programming or other
services to you.
What kind of personally identifiable information does CBET collect?
Under the Cable Act, CBET is only permitted to collect personally identifiable information for
the following purposes:
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in order to obtain information necessary to provide our cable service or other services to you;
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and to detect unauthorized reception of cable communications.
The Cable Act prohibits us from using our cable facilities to collect personally identifiable
information about you for any other purpose without your prior written or electronic consent.
In order to provide reliable, high quality service to you with minimal delays, we keep
business records containing information about you that may constitute personally
identifiable information. The personally identifiable information we collect typically includes
the following:
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name
ፘ
address
ፘ
telephone number
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e-mail address
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driver’s license number
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Social Security number
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credit card and/or bank account number
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other similar account information
We may also collect other information about your account including billing, payment, and
deposit history; past correspondence with you; maintenance and complaint information;
information about the services to which you subscribe and your use of those services;
information about the purchases you make over the system; and records indicating the
types and number of devices you use to connect to the system (e.g., televisions, modems,
set-top boxes, and computers). Additionally, if you rent your residence, we may have a
record of whether landlord permission was required to install our cable service facilities as
well as your landlord’s name and address.
What kind of information do you collect if I use interactive or transactional services?
When you use our interactive or other transactional television services such as Video On
Demand programming, our system automatically collects certain information on your use
of these services. Most of this information is not personally identifiable information and
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