Cincinnati Bell CBQ2 MINERVA Скачать руководство пользователя | Manualshive

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Fioptics Voice

25

Voicemail

25

Calling Services

26

Support

27

Troubleshooting

28

Collection and Use

29

TV and Internet Legal

30

Contact Us

39

Welcome to Cincinnati Bell and thank you for choosing us. Using the
very best in advanced network technology, we’re able to bring you all
the entertainment, information and communication you need at the
speed of light. This book has been created to give you a glimpse of
what your new Cincinnati Bell products can do for you.

Fioptics TV

Cincinnati Bell’s Digital TV service delivers more than 410 channels,
HD, digital music channels, DVR service and On Demand. There’s
incredible entertainment everywhere you turn.

Fioptics Internet

You can enjoy download speeds up to 1 Gbps. Even during peak times,
your Internet connection is hands down the fastest in town.

Fioptics Voice

We have more than 14 unique calling services to meet your needs and
plans that allow you to call anywhere, anytime in the United States.

Bundles

Our services are all great on their own. But when you bundle them
together, the convenience and savings you get are unbeatable.
Thanks again for choosing Cincinnati Bell. We’re happy to have you as
a new customer and look forward to providing you with exceptional
services.

Sincerely,
Michael Morrison, Director, Fioptics Services

Fioptics TV

3

Remote

4

Set-Top Box

5

Interactive Program Guide (IPG) 6
Guide

7

Reminders

8

Autotune Event

9

My Recordings (DVR)

9

Whole Home DVR

11

Restart TV

11

CatchUp TV

12

Favorites

12

Apps and Widgets

13

Fioptics Mail

14

On Demand

14

Mosaic

14

Settings

15

Parental Controls

15

Themes

16

Fioptics TV App

17

Fioptics Internet

20

Wireless Networking Equipment 20
Email Setup

22

Backup & Storage

23

Internet Security

24

2

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Содержание CBQ2 MINERVA

Страница 1: ...CBQ2 2015 MINERVA ...

Страница 2: ...CONNECTED ...

Страница 3: ...et connection is hands down the fastest in town Fioptics Voice We have more than 14 unique calling services to meet your needs and plans that allow you to call anywhere anytime in the United States Bundles Our services are all great on their own But when you bundle them together the convenience and savings you get are unbeatable Thanks again for choosing Cincinnati Bell We re happy to have you as ...

Страница 4: ...ries Premium Channels From blockbuster movies to original comedy premium channels provide the best in entertainment HBO Cinemax Showtime The Movie Channel Starz Encore Sports You are always in the game with Fioptics TV There is no need to miss a minute of action no matter what sport you enjoy For even more sports content add the Fioptics Sports Package NFL Network MLB Network NHL Network and more ...

Страница 5: ...tching television INFO View current program information and preview the program coming next OK Confirm highlighted selections or press while watching Live TV to access the side bar menu ON DEMAND Directly access On Demand movies and TV programs CH Change channel to the next higher or lower channel LAST Return to previous channel or menu when viewing the guide or menu Change the aspect ratio 4 3 or...

Страница 6: ...ices In order to receive HD programming you must have an HD set top box Video Audio L R audio connection Digital audio optical connection Digital audio coaxial connection Component video connection HDMI connection Component video connection HDMI connection Cable in HDTV Cable in HDTV or AV Receiver QUICK TIP If your set top box does not turn on it may be updating Wait a few minutes and try again I...

Страница 7: ... information DVR Access recorded programs upcoming recordings and series priorities CatchUp TV Watch missed programs that are from up to 3 days prior Favorites Set favorites for personalized guide filters Apps Access Picasa and YouTube applications Widgets Access Weather Finance News Stocks Sports and Twitter YouTube App Access YouTube directly from here ACCESS YOUR INTERACTIVE PROGRAM GUIDE IPG M...

Страница 8: ...nnels and times ፘ ፘ Press once to tune to a currently playing channel and keep the guide up ፘ ፘ Press twice to tune to a currently playing channel and close the guide Info Bar View a brief description of the program you are currently watching and see what is coming up next Also surf through the other channels to see what is currently playing and what will be coming up next Press Use the arrows to ...

Страница 9: ...ur program is about to begin it can be set to notify you 1 2 or 5 minutes in advance Note The reminder will only appear if you are tuned to another channel ፘ ፘ When the reminder appears press to tune to your program ፘ ፘ When the reminder appears you must first press the then press to tune to your program Setting a Reminder Press Press on highlighted program Select Set Reminder Press The reminder i...

Страница 10: ...une ፘ ፘ Press ፘ ፘ The autotune indicator will now appear in the guide Cancel an Autotune ፘ ፘ Press ፘ ፘ Press on highlighted program ፘ ፘ Select Cancel Autotune ፘ ፘ Press My Recordings DVR Record Program There are multiple ways to record a program Any of the following options allow you to record a single program to view at a later time From the Guide or while watching a live program Press once to es...

Страница 11: ...ch something you may have missed Press to go back and see what you have missed you will be able to rewind back to when you started watching Press up to 4 times to rewind faster or slower Press when you have reached your desired destination Fast forward to catch back up to live TV Zip through the commercials or the parts you have seen by pressing up to 4 times to go forward faster or slower Press w...

Страница 12: ...from the client box you will notice programs will have a home icon next to it This indicates the program is Whole Home DVR and can be watched on any of your devices Restart TV Go back to the beginning of a show that s already in progress with Restart TV To access Restart TV tune to a channel that has this feature available While watching a program ፘ ፘ Press ፘ ፘ Navigate to Restart Program press ፘ ...

Страница 13: ...earch To stop a CatchUp TV program While watching a program press Favorites Set up all your favorite channels into an easy to access list Don t hassle with scrolling through pages and pages of programs just to see what s on your frequently accessed channels Access Favorites List ፘ ፘ Press until Favorites List appears Create Favorites List Press and navigate to Favorites Press Highlight CREATE and ...

Страница 14: ... Using the arrows scroll to Widgets ፘ ፘ Press ፘ ፘ Using the arrows select Twitter ፘ ፘ Press Widgets Widgets are mini applications made available on your set top box ፘ ፘ Finance View brief news stories related to finance ፘ ፘ News View brief news stories related to finance ፘ ፘ Sports View brief news stories related to sports ፘ ፘ Stocks View and track stocks ፘ ፘ Twitter If you have a Twitter account ...

Страница 15: ...or 103 news Use the arrows to highlight the channel you are interested in Press to tune to that channel or press to return to the previous channel you were watching On Demand Press and navigate to ON DEMAND press Scroll through categories on the top of the On Demand Guide for thousands of movies and shows select a category Press Buy to rent or to watch for free Picasa ፘ ፘ Press ፘ ፘ Using the arrow...

Страница 16: ...amming by rating channel and content To setup parental controls To access Settings Parental controls you will have to enter your account password The temporary password is 1111 ፘ ፘ Press ፘ ፘ Use the arrows and select SETTINGS ፘ ፘ Press ፘ ፘ Select PREFERENCES ፘ ፘ Press ፘ ፘ Navigate to the parental controls box and press to check the box To access parental control settings ፘ ፘ Press ፘ ፘ Use the arro...

Страница 17: ...eat new added Guide Theme is our Larger Font theme This allows you to see a noticeable difference in letter size for easier viewing Channel Blocking ፘ ፘ Press ፘ ፘ Use arrows and select SETTINGS ፘ ፘ Press ፘ ፘ Select PREFERENCES ፘ ፘ Navigate to Add ፘ ፘ Press Menu ፘ ፘ Use arrows and select SETTINGS ፘ ፘ Press ፘ ፘ Select PREFERENCES to block ፘ ፘ Navigate to EDIT to block channels Navigate to UPDATE ፘ ፘ...

Страница 18: ...nnels on your tablet or smartphone in any room of your house when connected to your home wireless network Plus enjoy these features ፘ ፘ Browse Channel Guide ፘ ፘ Search for available programming ፘ ፘ Set Parental Controls for peace of mind ፘ ፘ Filter the guide by your favorites by category rating and more TV Everywhere is compatible with most Apple and Android devices ፘ ፘ Apple iOS iPad ፘ ፘ iPad Min...

Страница 19: ... to add your device ፘ ፘ Tap the Nickname field and enter a Nickname for that device ፘ ፘ Tap ADD DEVICE Watch TV ፘ ፘ Once you have successfully added your device tap WATCH TV to continue ANDROID APP ON Download on the App Store Guide Browse the interactive program guide with up to 14 days of programming ፘ ፘ Scroll right and left in guide to view upcoming programming and to return to current program...

Страница 20: ...e Fioptics TV app will link you to all of the TV Everywhere apps that are available to Fioptics TV Subscribers To view the list of applications you can access with your Fioptics TV app ፘ ፘ For Android devices tap the FIOPTICS icon in the upper right hand corner and then tap NETWORK APPS from the list of options ፘ ፘ For Apple devices tap NETWORK APPS at the bottom of the screen ፘ ፘ You will be pres...

Страница 21: ...chnical support Wireless Networking Internet almost anywhere in your home and enough to share Connect wirelessly to the Internet using your laptop iPad or smartphone Free technical support No equipment to buy Life time warranty If it breaks we will replace it Future proof If it becomes obsolete we will replace it Fioptics Internet information at your fingertips The world s on the move and so are y...

Страница 22: ...he PASSWORD field enter your desired password Your password must be between 8 and 63 characters long and use lower case letters uppercase letters numbers and special characters to ensure that your password is secure NOTE Spaces and underscores cannot be used in the creation of your password ፘ ፘ Click APPLY to save your changes NOTE Some older computers or devices may not support the WPA PSK encryp...

Страница 23: ...iver installation and much more We also support Mac and PC as well as phones cameras printers and other devices Peace of mind that your home computer and other connected devices will run smoothly Personal easy to understand one on one support that you can trust Assurance that Premium Technical Support is not outsourced overseas No more dragging your PC into a shop or waiting around for a technicia...

Страница 24: ...e Picasa and Dropbox into ONE cloud Don t Forget Your initial backup may take a little extra time depending on the total amount of files you are backing up After the initial backup your files based on the selections you made will automatically be backed up and stored as new content is added ፘ ፘ Select Get Started ፘ ፘ Select Sign in ፘ ፘ Log in using your Cincinnati Bell email address and password ፘ...

Страница 25: ...now protected and you can run a scan or change settings ፘ ፘ Turn on SAFE SEARCH or Decline ፘ ፘ You can now run a SCAN change SETTINGS or view STATISTICS ፘ ፘ Next you can set ONLINE SAFETY and BROWSING PROTECTION by modifying SETTINGS Internet The Terms and Conditions controlling your Internet service are subject to change You may cancel your service at any time if you do not agree to any change By...

Страница 26: ...it telephone number 3 Enter your temporary password 1111 4 Listen to the New Subscriber Tutorial an automated lesson in setting up your mailbox Access your voicemail 1 Dial 966 or 11 2 Enter your password and press If you have purchased Cincinnati Bell s Per Line Privacy feature dial 82 plus the access number to release your number to the voicemail system Voicemail main menu To listen to new messa...

Страница 27: ...o use them Notify callers of your new telephone numbers Have a friend call so you can recognize the new ring for that number Priority Call Select up to six telephone numbers from which incoming calls will cause the phone to ring in a special way To activate 61 Repeat Dial Automatically redial a number for up to 30 minutes until the call gets through To activate 66 Speed Calling Quickly call friend...

Страница 28: ...wer you need call us or visit us online eBill eBill is our convenient paperless billing solution that makes paying your Cincinnati Bell bill simple and hassle free And best of all it s FREE Eliminate paper bills and trips to the mailbox Receive a courtesy email when your bill is available Access to up to 18 months of past bills online View your account online at your convenience 24 7 Autopay Autop...

Страница 29: ... box and your TV or home theater system have been properly attached and are tight What do I do if there is no video picture on the TV screen Make sure that your TV set top box and home theater system are powered on and that your remote is set to the appropriate input source Ensure that the cables are connected correctly and hand tighten any loose connections Tune to an authorized cable channel one...

Страница 30: ... we have collected using the CBET cable system when we provide video programming or other services to you What kind of personally identifiable information does CBET collect Under the Cable Act CBET is only permitted to collect personally identifiable information for the following purposes ፘ ፘ in order to obtain information necessary to provide our cable service or other services to you ፘ ፘ and to ...

Страница 31: ...erms and Conditions These terms are subject to change You may cancel your service at any time if you do not agree to any change By continuing to use the service after a change is in effect you accept the change and agree to abide by it If we make a material change to the Terms and Conditions we will take reasonable steps to notify you The most recent version of the Fioptics TV Cable Television Ter...

Страница 32: ... to obtain verifiable parental consent before knowingly collecting any personally identifiable information from children under the age of 13 While Cincinnati Bell does not collect personally identifiable information from children under the age of 13 all minors should obtain permission from a parent or guardian before sending personal information via the Service Any violation of this provision may ...

Страница 33: ...not found to be in satisfactory working condition or if said equipment has been opened tampered with defaced or damaged normal wear and tear excepted said equipment deposit shall not be returned to the Subscriber but shall be retained by Cincinnati Bell and applied toward the cost of its repair or replacement The Subscriber understands notwithstanding any other provision contained in these rules a...

Страница 34: ... A for customers with internet and video service or only internet service or only video service as 8 00 and B for customers with home phone service and internet service or home phone service and video service as 8 00 plus 2 of the past due internet video balance The fee for all past due balances of 400 00 and greater will be calculated as 2 of the past due balance The late payment fee will be adde...

Страница 35: ...s or advertisements that may be linked to the Web Site ፘ ፘ Check for licenses with respect to licensed professions or trades prior to publishing advertisements and does not assume the responsibility for monitoring the use of trademarks certifications or other rights of third parties NOR ፘ ፘ Warrant that the Service will be uninterrupted or error free or that defects in the Service will be correcte...

Страница 36: ... Subscriber may be charged the cost of time and transportation but in no event shall said charge be less than 14 95 REPRODUCTION OF PROGRAMMING The Subscriber shall not record or tape any of the programming provided by Cincinnati Bell nor shall the Subscriber allow any other person to do so except for the personal use of the Subscriber Subscriber agrees that the programs and other services provide...

Страница 37: ...e must be brought in court and ii you and we both waive to the fullest extent allowed by law any right to pursue any claims on a class or consolidated basis or in a representative capacity In the event that this arbitration agreement is invalidated and terminated in accordance with this subparagraph iv both you and we agree to submit to the jurisdiction of the United States District Court for the ...

Страница 38: ...ed Similarly if we or our parent company enter into a merger acquisition or sale of all or a portion of our assets subscribers personally identifiable information will in most instances be transferred as part of the transaction The Cable Act also authorizes Cincinnati Bell to disclose limited personally identifiable information to others including charities marketing organizations or other busines...

Страница 39: ...acy rights have been violated If you believe that your privacy rights have been violated please contact us immediately We will take immediate steps to address your concerns You may enforce the limitations imposed on us by the Cable Act through a civil lawsuit seeking damages attorney s fees and litigation costs Other rights and remedies may be available to you under federal or other applicable law...

Страница 40: ... Kenwood Rd Cincinnati OH 45236 513 936 5700 Western Hills 5098 Glencrossing Way Cincinnati OH 45238 513 347 5900 Florence Mall In Front Of The Mall 7688 Mall Road Florence KY 41042 859 372 5301 Lebanon 1525 Genntown Drive Suite A7 Lebanon OH 45036 513 228 2228 West Chester 7731 Tylersville Rd West Chester OH 45069 513 759 2628 Telephone Numbers Sales Support 513 565 9890 If you have a question th...

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