Ciara Astro PB60S, Руководство пользователя

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CIARA Astro PB60S
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3.1 Procedures to be followed for service during the warranty period:
Refer to the back of the casing and record the model number and serial number from the Machine Identification Label.
Make sure that you know the name and version number of the operating system that you are using, what accessory expansion cards
you have installed in your syste
m, and that you have the system Owner’s and User’s Guides ready at hand.
Call CIARA Support Centre at 877-242-7272.
Provide the computer system’s model number and serial number. If you have purchased an extended warranty, please provide the
Service Contract number as well. The Customer Service Representative will verify your warranty status immediately, and then pass
the call to the dedicated PC Support Group for further action.
Answer any questions from the support personnel to the best of your ability: The support group may ask you to provide additional
information, run specific commands, change or verify parameter settings, etc…
The service support personnel may be able to rectify the problem over the telephone, at which time you should ask for and record
the unique call number for your own records. If the support group is unable to resolve the problem remotely, an On-Site call may be
generated or additional information will be provided to you to obtain a Returned Merchandise Authorization Number (RMA),
depending upon the type and current status of your warranty.
Make a back-up copy of all of the files on your hard disk before returning your computer for service. CIARA is not responsible for the
loss or damage of any data on the returned system. In some cases, hard disks may need to reformatted or replaced. It is the
responsibility of the user to ensure data is backed up prior to shipment to CIARA.
Use the original box with its foam protective inserts whenever you return your computer to us for service. CIARA is not responsible
for shipping damage due to poor packaging. Include your phone number and a list of times when you may be contacted.
If you have any questions please contact us using our site at:
http://www.ciaratech.com